Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

Write Your review

Tell us how Crunch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crunch is a simple but highly effective tool which saves you time and money. The staff are friendly, knowledgeable and always ready to answer your questions. I would highly recommend their services and would have used them sooner had I known how good they are.”

Helpful Report

Posted 8 years ago

“Don't use Crunch. They bring so little to the table. Get a professional accountant for a much more reasonable price. Speak to other small businesses and start ups online about their accountants. The additional charges are a joke, they actually charge for an accounting review! shocking. The advice they do offer is poor and usually quite slow. Don't bother with crunch. They are expensive, slow & spammy - you can even see with the reviews on here how much they push a 'free month with every referral' - I have better things to be doing than their marketing (also, I value my reputation too much to recommend this nightmare to anyone). Of all the ball-aches I've had in the first year of starting my own business, Crunch has been a consistent top 3. Find a professional accountant and use them. Avoid Crunch at all costs.”

Helpful Report

Posted 8 years ago

“I can honestly say that Crunch have provided some of the best, responsive and friendliest customer support I've experienced. My personal client manager is extremely patient with my ongoing barrage of questions, always has a prompt and comprehensible answer, and has been a huge part of making setting and running up my company less scary and understandable. The Crunch web system is very well thought out - akin to online banking. It puts the power and functionality in your hands as opposed to everything requiring authorisation/verification from the accountant - but, they are always there when you need them to chat or email. In my opinion this service is much more desirable than a traditional accountant, and half the price. This is how accountancy should be done in 2016 :)”

Helpful Report

Posted 8 years ago

“I had a ton of questions today and Adam King was very clear and concise when guiding me through our hour long phone call. He showed patience and gave relevant actions and advice which was much needed. I now have a list of 7 action items to do which helps me not only feel like I am on top of my accounts, but also that I'm not blinded by too much information that I didn't need. Thanks Adam.”

Helpful Report

Posted 8 years ago

“Crunch have not only build an excellent platform for accounting, but also have great staff to give both advise and complete the accounts. Everything I needed for the accounts of a Small Limited company was provided and easy to use.”

Helpful Report

Posted 8 years ago

“I knew nothing about tax when signed up to crunch. I now a lot more as I've had to learn as they do nothing for you unless you ask. They dont advise you. stick to a good old fashioned accountant. you'll save more money in the long run as well.”

Helpful Report

Posted 8 years ago

Hi there, I'm very sorry to hear that you've not had the best experience with Crunch so far. We've tried to contact you in relation to your concerns as we want to to see whether we can help and perhaps look to improve. Please keep an eye out on your inbox as we're very keen to get more feedback and resolve any issues. Looking forward to speaking with you, Andy Tyrrell - Client Experience Manager

Posted 8 years ago

“Potentially an outstanding service but they are consistently let down by an unwillingness to listen to users and implement even small development changes. Couple of examples: I pay VAT by direct debit. I have no control over when this money leaves my account, but every quarter I get an email telling me my payment is late. This email is of no interest and is frankly spam. HMRC takes the payment and the payments are made on time. Can I opt out of this spam by telling crunch I pay by direct debit? No. Have they implemented this change MANY YEARS after being requested? No. Why not? 5 minute change. Other example, they have a timeline feature that reminds me of my birthday, my FORMER employees birthdays and they cannot remove birthdays from my corporate timeline. Guys, this isn't facebook. Stop this nonsense immediately. I don't need accountancy software reminding me of the birthdays of people who left the company 6 years ago. The software also isn't scalable. If you've been with crunch for a while you will see an ever increasing list of people you can pay bills too. I hired a flat in 2010 and they are still on the list. Can they be removed? no. Can they be archived? no. Can they be hidden? no. So the list just keeps on growing. Simple UI changes that would make a huge difference. Considering leaving unless they invest in better software.”

Helpful Report

Posted 8 years ago

“The key differentiator is the high quality support from the people behind the screens. Mostly things just hum along, but when you need help Crunch are there and between the account managers and the accountants you get answers and solutions very quickly.”

Helpful Report

Posted 8 years ago

“Very polite but I felt they provided poor advice. Having now moved to another accountant I have had to spend alot of time trying to figure out what was and wasnt done. I also found that the advice given was sometimes unclear, this led to a great deal of confusion. In the end a small accountancy firm has been far better at explaining to me what I need to.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to provide some insight into your experiences with our service. I'm very sorry that you feel our advice was unclear in places and caused confusion. We pride ourselves on keeping our advice as clear and consistent as possible and it forms one of our core values which our clients enjoy as we don't try to complicate accountancy issues. To help with this we have hundreds of support articles and video libraries along with a personal Client Manager and a team of accountants to help support your needs. These are part of our core service and our advice is unlimited, so should there have been any concerns over what occurred we would have been on hand to review at no additional cost. Our records show that you chose to leave our service within 3 months of joining as you needed a face to face accountant. At this point you were in arrears and we were about to end our arrangement. Please get in touch if you would like to discuss your experience in more detail. Many thanks

Posted 9 years ago

“Dealt with Crunch for a few years now. Always ready to help and if they don't know the answer they will investigate and get back to you. Have dealt with Laura Salmon for the past year and a bit, always find her advice logical, easy to follow and within the criteria with which I like to operate my business. Great working relationship with her and she's prepared to go the extra mile when investigating or discussing issues. Overall and for a for a cash in/out business like mine they have been ideal. Crunch are very good value compared to others that I have tried. Recommended...”

Helpful Report

Posted 9 years ago

“Very responsive to clients' needs, with a dedicated staff who are always proactive and eager to assist in any way they can. Highly recommended.”

Helpful Report

Posted 9 years ago

“Wrongly advised by Crunch to pay out a large sum of money and it's now been over a year that i have been trying to get it back. Crunch continue to lie about deadlines and want nothing to do with giving my money back - horrible company.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for your feedback and I'm sorry that you feel we've caused significant loss. I'd like to comment and say that we've been liaising directly with HMRC to retrieve the penalty notice issued in. We have also provided clear instructions and next steps on how to resolve this. As we're no longer your agent, your direct involvement is needed and have sent letters to you to then sign and forward on to HMRC in order to retrieve the funds. We have consistently said that we would cover any costs should HMRC not rescind the penalty - HMRC confirmed that they are happy to refund the payment and they are waiting on your response. I understand the process has been lengthy and we appreciate that the situation has been far from ideal. We look forward to having this resolved as quickly as possible, Kind regards

Posted 9 years ago

“I was with crunch for the past four years. The accountants are very helpful and quick to respond to my queries. I was very much impressed when my accountant Michael did my year end accounts so quickly to help me draw my capital gains on time to buy my house. Thanks and keep up the good work”

Helpful Report

Posted 9 years ago

“Michael was a great help, crunch need people like him with great enthusiasm and professionalism.”

Helpful Report

Posted 9 years ago

“The staff are courteous and helpful - which is the only positive. I was disappointed with the opaque pricing structure (odd fees pop at various points of time), inability to meet filing deadlines (which they had committed to) - which makes things really challenging for me. I would not recommend using these guys. For these prices (and the additional fees that they keep throwing at you), I think it's best you work with a smaller accounting firm.”

Helpful Report

Posted 9 years ago

Dear Sir, Thank you for your invaluable feedback and I'm sorry to hear that you have found our pricing structure unclear and that you feel we've missed deadlines. We are very open and upfront about our fees and will always advise that closing company fees are not covered as part of the monthly subscription. I've looked through your account and agree that there was indeed a filing deadline that wasn't met. On review, I can see that we contacted you with emails and calls on multiple occasions ahead of the deadline and we made it very clear what was required in order to file the return in question. Unfortunately we cannot be held responsible for this as it required your direct involvement and permission. If you would like to discuss this further, please let me know and I can arrange a call. Kind regards

Posted 9 years ago

“Solid, approachable service with friendly and helpful staff.”

Helpful Report

Posted 9 years ago

“Its biggest asset are the very kind and professional employees, they solve any problem at quickest as possible with the best attitude to the client.”

Helpful Report

Posted 9 years ago

“I just wanted to quickly say how excellent Amelia Barrie has been as my Account Manager for Role Models. She is efficient, polite and gets things done. Please pass on my thanks for all her hard work. Similarly I have found Lucinda Wong to be really helpful as an accountant. She is takes ownership of a problem and does her utmost to reach a suitable outcome. I find her manner on the phone to be excellent too. Thanks again, Hugo”

Helpful Report

Posted 9 years ago

“I have joined Crunch system some weeks ago. They have fantastic team. Their support is number one. Whenever I send an email in very soon I got satisfied helpful answer. And their software system just perfect and very easy to use. My friend advised me to join Crunch. I'm very happy to join Crunch. Thank you Crunch & Sian Collinge who is my account manager. Yusuf Dogan”

Helpful Report

Posted 9 years ago

“I was referred to Crunch via a close friend who was extremely happy with their service. I have to agree, since the very first call through to company setup and customer service I received from my account manager Will Dunk, Crunch have been fantastic and taken away all my worries of running a business from a financial point of view. All the little extras they don't talk about such as using them as your registered address, opening your tax and financial mail etc are all very valuable features! I would 110% recommend Crunch if you want to setup a company and need their expertise. Very good value and very happy.”

Helpful Report

Posted 9 years ago

Crunch is rated 4.1 based on 305 reviews