Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service, always quick to respond, and amazing service from Lawrence Miller!”

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Posted 8 years ago

“Luke Young has been of significant help in ensuring I am up to speed with my records, expenses etc. Luke is a valuable asset.”

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Posted 8 years ago

“Their support, speed to responses and expertise is the best I've ever experienced. I always know exactly how my company is doing financially and am given clear information on when to file HMRC documents. They're just fantastic and really take the stress out of accounting.”

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Posted 8 years ago

“I want to break Crunch into two distinct parts: the service and the people. The service that Crunch provides is absolutely invaluable. They take the hassle, headaches, and panic out of accounting. They remove a lot of the confusion and stress and leave me to do what I need to do, which is provide services to my own clients. They help with with broad questions, like how I should set myself up for VAT, right down to super specific issues, too intricate to even go into. They provide a wide array of services to a consistently high level of quality. I have absolutely every confidence in everything they do for me, which is reassuring when we’re talking about money and tax and government. What really sets Crunch apart, though, are the people who work there. I know that every time I email, no matter how trivial or banal or complex or fiddly my problem, they will always reply immediately, helpfully, and proactively. They also manage to strike the perfect balance between professional and personable, which is something I value very highly: it means I know that I can trust them, I know that they’ve got everything under control, but they also conduct themselves as laid back, down to earth, and truly friendly people (special shout out to Amelia, my Account Manager at the time of writing—she has the patience of a saint!). I’ve been using Crunch for 3+ years now. I recommend them to anyone who will listen, and will continue to use them while ever I run my own business. They’re the best.”

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Posted 8 years ago

“Accountancy is a minefield for me, which is why Crunch get a 5 star rating here. My Account Manager, Sian, answers all of my questions (and there are lots!) on the same day, often immediately. She is absolutely amazing! Crunch really do make accountancy simple. I highly recommend them. Their service is worth every penny!”

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Posted 8 years ago

“Been a customer coming up to a year now (10 months), and have had a good experience so far. The web system used is a bit clunky in some areas, but does the job. The place where Crunch shines is customer service. My account manager will respond to any queries same day - usually same hour. This is a massive help, and the reason why I cannot think about using another accounting provider. Everyone I have ever spoken to within Crunch is knowledgeable, helpful and polite.”

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Posted 8 years ago

“I heard about the company on internet, and communicated with their online adviser to learn more about their services. The adviser interrupted the conversation in an unexpected and unkind manner after he heard that we are not UK resident although the company for which we request assistance is UK-based. I personally and professionally felt disturbed, the conduct was pretty unprofessional.”

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Posted 8 years ago

“This is my first experience with English Accountants and I have to say that Crunch team have done a brilliant work for me in this my first year with them. In particular, many thanks to Lisa who has always been ready and available to listen to my questions and issues. I had an urgent matter to be solved and Lisa understood the urgency and the matter and made it possible to have my accounts ready in few days. Many many thanks Lisa!”

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Posted 8 years ago

“Louis is always very helpful and always gives outstanding service. Always there at the end of the phone.”

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Posted 8 years ago

“Every time I call, I get a prompt response, ether a message taken, or straight through to Louis Worrell who is 1st Class. No complaints thus far.”

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Posted 8 years ago

“It is my second year in business, and I can admit that when you start a venture, yes there are bumps along the way. Admin and banking is definitely NOT my area, and despite a few bugs from the system, I am happy with Crunch. It is much better now that at the beginning 18 months ago and I feel this company is also evolving in its best possible way. I was dealing with different account managers back then and I was struggling to make everything work smoothly on the system. However I have now been dealing with Rosie Hands for the last 5/6 months and she has been absolutely amazing to work with. She is very patient with all my questions, quick to answer and always willing to help, she has definitely been a huge help so far in getting everything right for my business on the admin side. 5 star customer service on that side for sure.”

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Posted 8 years ago

“From the first phone call about account setup and assistance with new company (ltd.) setup liaising with Crunch has been very professional. At that stage I appreciated that there was no 'hard-sales' or 'sales' approach. Since having been assigned an account manager (S Swift) each of my queries has been addressed within great response times and with detailed, professional knowledge. Stephen has repeatedly provided the exact detailed information that I needed and also has made me aware or reminded me if information was still outstanding. The portal itself is well designed for easy navigation and very user-friendly. I also appreciate the automated messages that guide me through the process for tax payments, statement reconciliations, etc. I've used Crunch now for just over 2 months and would say it's been a friendly and reliable service! Thank you.”

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Posted 8 years ago

“Crunch was very good at helping me set up everything and making it simple. This past year I've also had the best account manager Luke who really stepped it up and made the whole experience even better.”

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Posted 8 years ago

“What went right? The software should just be deleted and started again from scratch. Clunky, complicated and full of bugs. I would recommend using Wave Accounting's free cloud app and find a local accountant that you can work with as working with loads of different people creates a lot of miscommunications. The staff are great to speak to but the management and idea of the company is poorly executed which is why it actually gets a star. A shame because the company started off great.”

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Posted 8 years ago

Hi Chris, My name’s Andy and I’m the Client Experience Manager at Crunch. Thank you taking the time to share your experiences and very sorry to hear you’re unhappy with the software. I'll be in touch shortly to see where you’ve experienced problems with the Crunch platform. All feedback is greatly appreciated and I’ll report it back to the team. Thank you for your kinds words about our staff and I look forward to seeing what went wrong for you. Many thanks

Posted 8 years ago

“Amazing company who has helped me grow from a Micro business to small/mid business, advising me along the way. I have recently moved account managers to Stephen Swift who has really made the entire communications chain a breeze and goes out of his way to get things sorted quickly!”

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Posted 8 years ago

“Very easy to use software, and excellent customer service via experienced and knowledgeable dedicated account managers. Highly recommended.”

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Posted 8 years ago

“More like what HASN'T gone wrong...! I've been trying to get my company accounts finalised for 5 months, to no avail. Inexperienced customer service managers dodging questions and passing the buck. I've lost my patience. Sad really - considering I've been a customer for 2 years and have recommended them to friends. Service clearly in rapid decline, staff over worked, and the system slow. Also, for an automated system it is woefully clunky, unintuitive and does not update itself (so if you pay your VAT for example, it will still bombard you with clients). For the service they offer, I'd suggest trying to do what you can yourself or going to a 'proper' accountant.”

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Posted 8 years ago

Hi Richard, My name’s Andy and I’m the Client Experience Manager at Crunch. Thank you sharing your experiences and I’m very to sorry to hear that you're unhappy with our service. I'll be in touch shortly with an update on your Year End accounts. I’d also like to gain more insight from you as I’m keen to understand your concerns and where you feel we've under performed. Many thanks

Posted 8 years ago

“I've been with Crunch and witnessed their service going from bad to worse, long waits for accountant replies, issues with the system, very slow at replying basic queries. They were reluctant to cancel my subscription at the end to trading year when I decided to leave (for simplicity) even though I had given a month notice as they were saying that accounts had to be approved first, I am glad I persisted and cancelled my DD as in the end it took nearly 5 months to transfer to a new accountant and get basic accounts done. The accounts had to be rectified several times due to some silly mistakes, like moving all mileage expenses to public transport expenses! Good at sending reminders (that are automatically generated), in fact I still receive automated emails even though I have left them nearly 6 months ago! The worse of all is the inconsistent advice from different accountants, you dont get a personal accountant by the way so answers tend to come from different accountants (thats after long waits to get some advice) and they are not able to provide you with accountancy services that deviate from their restrictive system like setting up a company with different class shares, etc.. when you account for the extra time spent on calls, revisiting their work because you lost faith they not so cheap anymore, plus they charge separately for things like providing references, signed accounts, additional employees, SA, etc.. They basically are a call centre that rely on an IT system to do their accountancy, when you need a reply from an accountant takes ages.. when you want something that their system doesnt support you stuffed... I am so glad I have finally left..”

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Posted 8 years ago

Hi Pedro, My name’s Andy and I’m the Client Experience Manager here at Crunch Accounting. Thank you sharing your experiences and I’m sorry to hear you feel the level of service has declined. Any feedback is greatly appreciated and I’m keen to review what has caused your areas of concern and what we can do about it moving forwards. I’m sorry to hear you are still receiving correspondence from us and so I’ll deal with this asap. Please leave this with me to investigate and I’ll be in touch as soon as I’ve spoken to our team. Many thanks

Posted 8 years ago

“Very helpful support”

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Posted 8 years ago

Hi William Thank you for taking the time to provide us with some excellent feedback, most appreciated! I’ll make sure that I pass this onto the team. Thanks again!

Posted 8 years ago

“I've been with Crunch for two years and whilst there appears to be a reluctance to dumb things down once I explain how little I understand about finances the team are happy to help in the simplest of terms thereby reducing the stress and anxiety. There app and website are easy to use, they have to be for me to be able to use them, but they are still powerful tools which enable the business to run day by day. I would highly recommend Danny who was my account manager for a period of time as he resolved many issues I had and was always willing to go the extra mile such as entering my credit card statements manually as there is an issue with uploading them from HSBC.”

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Posted 8 years ago

Hi Maureen Thank you for taking the time to provide us with some excellent feedback, most appreciated! I’ll make sure that I pass this onto the team. Thanks again!

Posted 8 years ago

Crunch is rated 4.1 based on 305 reviews