Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very grateful to Crunch for all their hard work in giving me guidance on reconciling and preparing my end of year accounts. My account manager Marc Castiel was attentive, helpful and clearly explained what I needed to do - he really made every effort to ensure everything was in order, helping me to understand processes when I was struggling. His team also worked very hard to get everything filed for me and helping to ensure everything was in order. Im very thankful for their hard work and assistance. I would have no hesitation in recommending the Crunch platform to other contractors as the support and advice has really stood out for me.”

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Posted 7 years ago

“I have mixed reviewed about Crunch. In my first year I had poor service from my account manager and after a mistake was made I was automatically swapped over. I have recently had some great customer service by an accountant Mina Beshara. She was extremely efficient and was able to sort out my accounts and save me a lot of money in one day. I am very grateful for her help as I was lacking faith until her help.”

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Posted 7 years ago

Hi there, Thank you for your feedback, my name's Luke and I'm the Client Experience Coordinator here at Crunch. I'm sorry to hear that the service has not been up to the standard you were expecting. Please email me on support@crunch.co.uk to discuss this further as I'd like to ensure that we learn from your experience and are doing everything we can to provide you the best service possible. Thank you for your kind words about Mina, I will make sure to forward this on. I look forward to hearing from you. Kind regards,

Posted 7 years ago

“Poor customer service and lacked the ability to relate law to personal circumstances. Answers to questions I raised were generally in the form of heavy caveats and what seemed like copy and paste of law rather than how it impacted me. I had to do the leg work to work out how it impacted me. I expected more. I can read the tax law, I want my account to apply it to my circumstances. Additionally their software sometimes gets updated unknowing to you which can cause hours of frustration. For example, the process for uploading bank statements changed, nothing was communicated to me and after several emails asking for help the resolution required me to re-code around 9 months of bank statements.”

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Posted 7 years ago

“shocking and incompetent customer service and leveka if advice.”

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Posted 7 years ago

Hi there, Really sorry to hear that you've not had the greatest experience - there's not a lot for us to go on based on your review and that it's anonymous so if you could send me a personal email to andrew@crunch.co.uk I can have a look and see how we can help. Look forward to hearing from you soon, All the best

Posted 7 years ago

Update: As of 28/09/2017 we haven't had any response to our attempt to reach out and contact this reviewer and we're unable to trace any link to them ever being a client of Crunch.

Posted 7 years ago

“I've been a Crunch client for 6 years. Their commitment to quality and a genuine passion for what they do, has made accounting affordable, easy to understand and accessible for small businesses like mine. Simply outstanding!”

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Posted 7 years ago

“Been using them since 2014 and I sincerely am beyond fed up with their appalling accounting service and customr service. They're so unprofessional and when you desperately need them no one will help and you get bounced around. I've had enough and been too busy to change but will change accounting firm. Please save time and don't use them, pay more for morep rofessional and prompt service where they don't mess up your accounting!”

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Posted 7 years ago

“I have been using Crunch for the last 5 years. Their software is incredibly intuitive, their staff extremely helpful and overall they've made running a small business an effortless and stress-free experience. I can't recommend highly enough.”

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Posted 7 years ago

“I have been with Crunch for almost 4 years and I have always been happy with Crunch's services and staff, but I have to highlight Mina Beshara as he was amazing with the accounts closure when my circumstances changed and I stopped contracting. He helped me a lot through the whole process and also managed to help me and explain me how to maximize gains. I consider his efforts and proactive attitude very positive and I felt the work progressed very well as I would even get daily or hourly updates. Keep up with the good work Crunch and keep up with the good work Mina Beshara! Pedro Soares”

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Posted 7 years ago

“Crunch gets handsomely paid by their customers to turn them into ledgers of their own system. Great marketing: I chose Crunch to make better decisions about my finances and simplify things. The reality is that I am turned into a operator of their system and spend all my time and energy trying to work out instructions to place all information in the right format and in the right places, just for the system to process it, and for me not to miss deadlines and pay penalties. Yes the customer service is pleasant and accessible, but what you get is advice on these instructions; and while you get stuck in the minutiae you don't get the time to get advice on your finances and the things that matter to your business. The Crunch model is a lure and their marketing plain misleading if not totally dishonest.”

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Posted 7 years ago

Hi Fred, My name’s Andy and I’m the Client Experience Manager here at Crunch. Thank you for your recent feedback and I'm sorry to hear you've been experiencing issues with the service. I'd like to get in touch to understand a little more about how we can look to put things right and improve. We built our software to be as user friendly as possible and offer first class support to help our customers use it. There may be times where our support is needed more and it looks as though something hasn’t been as straightforward as we hoped. We're clear with our marketing how we operate and we are open with what the service is. We also provide a Premium Package which has an allocated bookkeeper help with the day to day transactions for people who want this. I'll be in touch to see if I can offer my support and see where we can look to improve. Many thanks

Posted 7 years ago

“I started my own business at the end of 2016 for the first time. I had no idea how to get it up and running, registered with Customs House, or how to do any of the accounting whatsoever. I started using Crunch and got Luke Young as my account manager. He walked me through the whole process and was unbelievably patient with me given I regularly had no idea what I was doing. Luke was always available to quickly and simply answer my (numerous and often repetitive) questions with regard to how to correctly enter my account information and was always there to walk me through things I didn't understand. Overall I'd recommend the service to anyone, it's solid and you've always got someone there to answer your queries.”

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Posted 7 years ago

“Easy online platform”

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Posted 7 years ago

“I have to say, I'm allergic to accounting. So, while I understand the system is easy to use, I'm terrible at it. Having said that, my Client Manager, Matt McNeill, has been really supportive and helped me through every step of the way! He's fantastic.”

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Posted 7 years ago

“Neat user interface and easy to understand for novices.”

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Posted 7 years ago

“The crunch app is easy to use and very friendly as you have an instant view of the company's accounts. The support and account managers are helpful and get things done fast. I do recommend the service for anyone who wants to spend less time on acounting and more time on business!”

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Posted 7 years ago

“Luke is professional, friendly and extremely attentive to our account. Great customer service from someone with patience and experience.”

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Posted 7 years ago

“Very professional service, helpful and friendly. Excellent online portal.”

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Posted 7 years ago

“Very helpful staff and get things actioned quickly. Very knowledgeable and would highly recommend Crunch!”

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Posted 7 years ago

“Great customer service, super helpful”

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Posted 7 years ago

“Amazing customer service and great user interface”

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Posted 7 years ago

“Extremely high quality of service. My account manager, Luke, regularly goes out of his way to be of assistance. I've never run a business or business account before so when I started out I was completely in the dark. Crunch and Luke helped immensely; genuinely don't think I'd have been able to get it done without their assistance.”

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Posted 7 years ago

Crunch is rated 4.1 based on 305 reviews