Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

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“Dreadful organisation who overcharge. Poor internal communication and lack of assistance. Good luck getting them to close your business down - they will stall and drag things out as long as possible in order to keep charging you £90 a month.”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for your feedback. We aim to provide the very best level of service so naturally, this feedback is concerning to us. I'm really grateful that you were able to spend a little time on the phone with your senior client manager this afternoon to take him through your experience. We're working on the information you provided and will be in touch soon with a further update. All the best, Jen - Client Experience Manager

Posted 2 years ago

“Horrible staff - Unorganised service - Unhelpful - Hidden fees everywhere. Do not recommend.”

Helpful Report

Posted 3 years ago

Hi James, Thank you for your feedback. We aim to provide the best level of service to our clients so naturally, this feedback is concerning for us. I’d be very grateful if you could spare a little time to take us through your experience and what’s gone wrong so we can try and resolve the issues raised. A senior member of the team will give you a call today. If you're unable to take the call don't worry, just drop me an email to reviews@crunch.co.uk with a suitable time for us to get in touch. All the best, Jen - Client Experience Manager

Posted 3 years ago

“The worst company answering emails and sorting problems I ever experienced. Still waiting for an answer. I will not recommend at all this company if you are expecting to sort something quick. The waiting is endless. Very bad service.”

Helpful Report

Posted 3 years ago

Hi Maria, Thank you for your feedback, I'm sorry to hear that you were disappointed in your experience of Crunch. We strive to answer all queries as quickly as possible and the accountancy service we provided to you was completed well within our published timeframes. If you have any questions please don't hesitate to contact us directly. All the best, Jen - Client Experience Manager

Posted 3 years ago

“Just had to pay £75 +v to back date/amend my personal payroll run for 2019/2020. Would have thought for approx £90 per month I am paying for Crunch services, Crunch would have initially informed me/guided me through setting up my payroll run, recommended salary to ensure I get state pension entitlements in the 1st instance as part for the service. Im looking elsewhere for 2020/21 as poor service from Crunch!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. We aim to provide the best level of service to our clients so naturally, this feedback is concerning for us. I'd be very grateful if you could spare a little time to discuss this further so I can try and resolve the issue you raised. I'll give you a call this morning. If you're unable to take my call don't worry, just drop me an email to reviews@crunch.co.uk with a suitable time for me to call you. All the best, Sian - Team Manager

Posted 4 years ago

Updated response: I'd like to take this opportunity to thank Lee for taking the time to speak to me about his concerns. We believe that feedback is a two-way communication stream and that it's important to address any and all feedback we receive, as we value the relationship we have with our clients. I'm really pleased that we've been able to resolve Lee's concerns and we look forward to supporting him with his accounting needs for the future. All the best, Sian - Team Manager

Posted 4 years ago

“I have had multiple issues with Crunch, avoid them if you can: - They refuse to put my company into dormancy. They are using a single unconsolidated transaction as an excuse to keep charging me the full-service subscription. - Very slow support and service, absolutely no guidance on how to run your company. - Anything other than the most basic service has to be paid extra, even really simple things.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. We aim to provide the best level of service to our customers so naturally, this feedback is concerning for us. I’d be very grateful if you could spare a little time to take us through your experience and what’s gone wrong so I can try and resolve the issues raised. Unfortunately, I'm not able to locate your details based on the information provided. I'd be really grateful if you could drop us an email to reviews@crunch.co.uk with your company name and we'll be in touch as soon as possible. All the best, Jen - Client Experience Manager

Posted 4 years ago

“The systems crunch have in place make the accounting side of things fairly straightforward and intuitive. The team is pretty patient with people like myself, who are horribly bad at dealing with accounts, and they are always polite and helpful (thanks for remaining calm with me). A couple of small gripes would be that the turnaround times on additional services - especially if being paid separately for - need to be a little quicker. I'd probably also prefer an allocated accountant, even if it is just for the issue I'm dealing with, rather than someone new picking this up each time. I understand though that you are dealing with a large number of enquiries. If you are looking for a solution where you have degree of flexibility then this could certainly fit the bill.”

Helpful Report

Posted 4 years ago

“Joined crunch on 17th of December right after I incorporated my startup. Everything was smooth until I signed the contract and had an initial chat, and that's it. I never heard back from them again other than receiving a bunch of irrelevant email newsletters. Never put your trust on them unless you know what needs to be done with tax filings and stuff. They charged me 200 pounds and promised a refund as I was not happy (as if they haven't promised anything else before) 😁 and it's been a month. There are better and cheaper alternatives available, do some research before you sign up and don't fall in for their funky website.”

Helpful Report

Posted 5 years ago

Hi Adarsh, I'm really sorry to hear that you're unhappy, one of the team will be in touch with you today to follow up on your concerns. All the best, Jen - Client Experience Manager

Posted 5 years ago

“Joined 25th November and made payment. Realised by the next day that I probably didn't need the service. Called and cancelled within 24 hours. Got an email to ask me to put this in writing - I did this within an hour. Got a quick reply (8 minutes!) saying I would have a full refund within 5 working days. No refund still now in mind-January. I have sent repeated emails very clearly describing the problem. I replied to the same email trail, so I know for a fact they have my messages. I also got the automated responses to acknowledge my messages. Make your own mind up if based upon the above you would trust Crunch.”

Helpful Report

Posted 5 years ago

Hi Simon, I'm really sorry to hear about this, this certainly doesn't describe the service we pride ourselves on. We're looking into what's happened here and someone will be in touch to resolve this today as a matter of priority. All the best, Jen - Client Experience Manager

Posted 5 years ago

“It started off really well a few years ago with a super great account manager but since then I have been passed from one person to another, providing conflicting advice continuously. Recently I checked with client services if I could withdraw a certain amount of monies and they confirmed I could only to then be told I needed to pay monies for my corporation tax for over £4000 personally. Never received those monies back after the endless amounts of calls and emails. My advice, go to professionals not Crunch were they do not have competent staff nor software.”

Helpful Report

Posted 5 years ago

Hi Bolly, When you raised this concern with us it was escalated to our deputy head of accounting who dealt with this in accordance with our complaints procedure. She has confirmed that no incorrect or conflicting advice was provided and no monies are owed to you from Crunch. All the best, Jen - Client Experience Manager

Posted 5 years ago

“Their system is great and really the only reason I have stayed with them for the time I have, but the customer service experience is not good. Slow response times from the customer services team are frustrating and when asked for advice they don't offer any. They seem to have a set list of copy/paste information they offer rather than actually engaging with your particular issue or question.”

Helpful Report

Posted 5 years ago

Hi there, I'm really sorry to hear that you're disappointed with the time and content of the responses you've been getting. We'll be looking into this today as a matter of priority, and a senior member of the team will be in touch. All the best, Jen - Client Experience Manager

Posted 5 years ago

“Accounting made easy I find the system very easy to use once you have it explained by the Crunch team, and if you have any questions they are happy to assist. Crunch offers honest accountant service, at an affordable cost which after all is tax deductible so nearly at an expense to you or the business Jacob”

Helpful Report

Posted 5 years ago

Hi Jacob, Thank you so much for leaving this review, we're really glad to hear that you're so happy with our service! All the best, Jen - Client Experience Manager

Posted 5 years ago

“Crunch has been absolutely fantastic and I am very pleased with their service . Special thanks to Sinnan, who always answers every query patiently and provides wonderful support . Thank you very much”

Helpful Report

Posted 5 years ago

Hi Joe, This is great to hear, thank you so much for taking the time to provide this review! Really glad to hear you're getting the support you need. Thanks, Jen - Client Experience Manager

Posted 5 years ago

“Sínann Lambert, she is brilliant. Its been a while since i had spoke with someone with so much charisma, expertise, efficiency and speed! Employees like her make the brand!”

Helpful Report

Posted 5 years ago

Hi Cristian, Thank you so much for taking the time to leave this lovely feedback! We really appreciate it, and have passed this onto Sinann and the team. Thanks again, Jen - Client Experience Manager

Posted 5 years ago

“Simone really helped me solve a tricky expense / bank reconciliation problem - was very patient, took the time and delivered a great result - good job and thank you!”

Helpful Report

Posted 5 years ago

Hi Yusuf, Thank you very much for taking the time to leave us this positive review! We're really glad Simone was able to help you solve your problem, and have passed on this great feedback. All the best, Jen - Client Experience Manager

Posted 5 years ago

“no idea what is meant by this question, it appears on my screen like this; collection.steps.rating.custom-labels.sentiment.happy don't waste my time with a badly formed survey”

Helpful Report

Posted 5 years ago

Hi Paul, Thanks for taking the time to leave us a review, although I'm really sorry to see that the link we sent doesn't appear to work for you. We're looking into this to resolve any issues asap. In the meantime, if you need any help with your account please don't hesitate to get in touch on support@crunch.co.uk or 0333 311 8001 and we'll be happy to help. Thanks again, Jen - Client Experience Manager

Posted 5 years ago

“Olivia, Sinann and all their colleagues go above and beyond every time I contact them.. Admittedly, the software does need a little thought to make the "flow" of the accounts more logical but when it's backed up by their great customer service it's fantastic.. Very Pleased !”

Helpful Report

Posted 5 years ago

Hi Darren, Thank you very much for taking the time to provide this review, we really appreciate it! Jen - Client Experience Manager

Posted 5 years ago

“My accounts were done in next to no time, and your team were there for me every step of the way. Lucy was excellent and very helpful, she helped to keep things clear and simple.”

Helpful Report

Posted 6 years ago

Hi Sinead, This is fantastic to hear, thank you so much for taking the time to provide this feedback! We've passed it on to Lucy and the rest of the team. Thanks, Jen - Client Experience Manager

Posted 6 years ago

“Sinann did an amazing job since day one. She has helped with any issues/questions I had and always went the extra mile to make sure everything was clear and right.”

Helpful Report

Posted 6 years ago

Thanks so much for taking the time to give us this lovely feedback David! We really appreciate it :) Jen - Client Experience Manager

Posted 6 years ago

“Sinann has been my account manager for 2 years now, and throughout has been professional, helpful and accommodating. As someone with limited knowledge of accounting, I have found Sinann's advice and knowledge to be extremely useful which has helped me no end in staying on top of my accounts. She is always happy to take my calls and answer my unlimited cries for help. I cannot speak highly enough of Sinnan and her colleagues, an absolute pleasure to work with. Thank you Sinnan.”

Helpful Report

Posted 6 years ago

Hi David, This is fantastic, thank you very much for providing this feedback! Really glad to hear you are getting so much out of our service, and we've passed this on to Sinann. Thanks again! Jen - Client Experience Manager

Posted 6 years ago

“Olivia and all her colleagues at Crunch are truly amazing, they are all beyond helpful and patient! Whoever picks up the phone is always happy to go above and beyond to help you and talk you through what needs to be done in ''human'' understandable terms! Olivia has saved me the last few days with my end of year accounts, she is an absolute star! I couldn't recommend Crunch more highly, thank you to all the Crunch Team!”

Helpful Report

Posted 6 years ago

Hi Grace, Thank you so much for taking the time to provide this lovely review, we're really proud of Olivia and the team for providing such great service! Jen - Client Experience Manager

Posted 6 years ago

Crunch is rated 4.1 based on 305 reviews