Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow in answering simple emails. I will move on to a different accounting company, I don't mind spend more if the service is good, so far has been poor, overal is like I am paying for an excel spreadsheet not an accounting service.”

Helpful Report

Posted 10 years ago

Hi Diego, I'm very sorry to hear you have experienced a some concerns during your first week with us. I can see that you've been with us for 5 days and we've been able to reply within an hour of each email so far until yesterday evening. I will make sure that your account manager gets in touch asap and I'm more than happy to have a chat about your experiences so far. We will always aim to get back to our clients within a few hours of receiving an email and guaranteed on the same day, if received within normal working hours. I am confident that we will be able to resolve any issues that you have and I would hope that you feel comfortable in allowing us a little more time to show you what we can do in terms of the software. Warm regards

Posted 10 years ago

We're pleased to see that you have remain a Crunch client and have even gone on to recommend a colleague. Kind regards

Posted 9 years ago

“Very good, my point of contact if I need any help is very quick at responding and gives clear instructions on what to do. The crunch system is nice and easy to understand and pretty much straight forward x”

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Posted 10 years ago

“I moved to crunch from a local accountant practice, and crunch provide everything that I need and more. It is a very personal service, with a whole team of accountants who quickly respond to any queries. The online platform is incredibly simple to use, and has made a huge difference to the amount of time I need to invest in order to keep on top of the book keeping. And, the bonus is, it is great value. Bravo team crunch!”

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Posted 10 years ago

“Long story short - Crunch is brilliant. The online dashboard is very intuitive, they always reply very quickly with comprehensive feedback and the price is very competitive. For me they tick all the boxes and in my opinion is the way to go for any contractor.”

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Posted 10 years ago

“Right from the start of setting up my company nearly 3 years ago the guys at crunch have helped me along every step of the way. The software is great and easy to use and there's always someone on the end of the phone or email if I need help or advice. It really is ridiculously easy accounting!”

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Posted 10 years ago

“Always quick to respond to queries and the online software gets everything done that I need for my freelance business.”

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Posted 10 years ago

“There are everything you need in an accountant. Their advice is sound, account managers helpful, and any questions I've had have been seen to in a prompt and friendly manner. Also, the crunch app software is great.”

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Posted 10 years ago

“I couldn't be more happier with Crunch. Any queries I have are answered quickly and help is always available whenever you need it. All explained in a simple to understand manner as well. Plus, the online system is great and tells you exactly what you have, what you owe and when to pay it etc. Expenses/Invoices are a doddle too! Would highly recommend them. Mark J.”

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Posted 10 years ago

“Fantastic for the consultant w”

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Posted 10 years ago

“Just brilliant!”

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Posted 10 years ago

“Crunch is great value for money, with a dedicated team that is always willing to help and no extra charges for the amount of time you spend picking their brains on the phone.”

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Posted 10 years ago

“I consider myself lucky to have only become a freelancer after the Crunch online accountancy service became available.”

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Posted 10 years ago

“Great work guys (and gals!) Always friendly, speak plain English and make things happen quickly.”

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Posted 10 years ago

“Easy to set up & use. Service from the Account Manager is excellent.”

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Posted 10 years ago

“Makes accounting quick and easy and means I can concentrate on my business and the things I'm good at . It also gives me the comfort factor that everything is covered and it's easy to see the amount of tax and VAT I am likely to pay as I go along, so I can make sure this money is put aside and there's no surprises at the end of the year.”

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Posted 10 years ago

“Excellent customer service, easy to use interface, miles better than any other accountancy service I've used. Some room for improvement (occasional crashes, no Barlcays import for reconciliation).”

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Posted 10 years ago

“Crunch makes accounting fun! The software user-interface is cheerful and easy to navigate. The dashboards give a clear overview of things like your company performance, outstanding invoices and unpaid expenses. The timeline is invaluable for keeping on top of your company tax actions. The on-line nature of Crunch means that you are on top of your accounting in real-time. Most actions requiring a accountant happen 'magically' but Crunch staff are also readily available by Email or telephone and are incredibly quick to respond and helpful. I cannot recommend Crunch highly enough!”

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Posted 10 years ago

“I moved from another accounting firm a couple of years back - they still ran my company's accounts in a spreadsheet. In this day and age! Crunch made the transfer extremely easy, and I've only found them to be just as friendly and helpful since. The online software is fantastically simple, and the add on apps like Snap (for expenses) make the minutiae of company admin easy. I would recommend Crunch to anybody looking for an online accounting solution with real accountants behind the software.”

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Posted 10 years ago

“Thanks to crunch I no longer have to record my business transactions in spread sheets. I hated it. The crunch website is so simple and intuitive to use. My account manager also responds promptly and satisfactorily to all my enquiries. I have used the service for 2 years now and have no regrets.”

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Posted 10 years ago

“Overall the service has been good and I am impressed by the concept and professionalism of Crunch staff. On a couple of isolated occasions responses have been slow or explanations unclear but overall 8/10 (I never give 10/10)”

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Posted 10 years ago

Crunch is rated 4.1 based on 305 reviews