Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Crunch accounting for 2 years now after starting my consulting business with them. I had concerns initially with going with an online accountant who's door I couldn't knock on but they have been great. Always very responsive (more so than many people I know with "traditional" accountants) and tasks like self assessment is a click of a button that I don't have to worry about. The software is good and gets better all of the time. The packages start very cheap and easy to customize to the level that you need without breaking the bank. I certainly don't feel that I have missed out on anything despite paying less than many peers.”

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Posted 8 years ago

“Everyone at Crunch is always very helpful, kind and they always take the time to explain things to me in a clear way. No question is too stupid! The accountants and account managers at Crunch always have your best interest at heart.”

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Posted 8 years ago

“Always prompt to respond, honest, transparent and very professional. Their software is the best accounting software I've seen too.”

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Posted 8 years ago

“Professional, caring, "going the extra mile"... excellent support.”

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Posted 8 years ago

“I am absolutely delighted to receive excellent service from Lisa Davies (Senior Client Manager). She has significant knowledge, skills and experience, given good guidance and advice to me in the call I just had with her. This is all one needs when just opened up a limited company. Thank you Lisa ! Raghav”

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Posted 8 years ago

“I am using crunch for the last 5 years. They helped me right from setting up a company to day to day accounting activities. The dedicated account manager is a great service which I like the most, where someone answers your emails almost straight away. The online accounting software is clutter free and very easy to use. I would highly recommend crunch service.”

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Posted 8 years ago

“Quick to respond, professional, pleasant to speak with. Very pleased.”

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Posted 8 years ago

“I've been working with Crunch since starting my small business about a year and a half ago. Extremely important to me is to have a hassle free tool to keep up with my administration and to have support whenever I need reassurance. My client manager has been an absolute star, I feel she really cares whenever I'm uncertain and reach out with a last minute worried e-mail. Her support has given me peace of mind, knowing that I'm covered!”

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Posted 8 years ago

“I've been with Crunch on-and-off since 2012 and have recently started up with them again. I must say that they were better in 2012 as their service and advice was better and the customer service team was more responsive. They have still prompted me for all the important things which has saved me a lot of grief with HMRC in the past. However, my recent account manager has been making an effort to get things done and it is early days for my new company, so we'll see how things go this year. The referral feature is helpful for small businesses like myself, so that can be helpful. I've noticed that the software hasn't improved much since it came out. For my self-employed work, I use free software which links to my bank account - for free - and it also provides a free app that allows unlimited logging of expenses - for free. The Snap app that Crunch provides is limited to 15 uploads a month and requires you to pay £5.50 per month for Unlimited. The app doesn't look like it has been updated since it first came out and the reviews seem to reflect this. Their accounting software still doesn't allow you to create an estimate or quote from scratch that can later be converted into an invoice while my free software can do this with no issues. I can also accept card payments with Stripe with no monthly cost with my free software. I hope Crunch update their features soon as it just bumps up the price of their subscription beyond what it's worth. I'll update this review later this year.”

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Posted 8 years ago

Hi Chris, Thank you for posting a detailed review of the Crunch service although I'm sorry that you feel the service aspect has dropped in recent times. If possible I'd like to understand more about this so I can review your concerns in more detail. If it's OK with you, I'd like to drop you a quick email today or if you would prefer a call, please let me know and I'll be happy to chat. I'd also be interested in finding out more about the software you're using for the self employed elements of your work as it sounds really interesting - we've recently formed a partnership with Freeagent specifically for Sole Traders and so it would be a good opportunity for us to review other software for this market. With regards to the estimates / quotes feature, we implemented this a couple of years ago. It was requested by some of our clients and so we developed a simple, easy to use, tool that allows you to do this in Crunch Platform. https://help.crunch.co.uk/customer/en/portal/articles/2031807-how-to-create-an-estimate-or-quote?b_id=6419 Stripe is a very handy method of taking payments online and this is something that we would like to see considered for a future release. We have created a basic integration with GoCardless however there is a clear need to expand our features to accommodate all Payment Processing accounts. Thank you for taking the time to provide a review and it's fantastic to see that you have been a customer of ours for so many years. Look forward to hearing from you. Many thanks

Posted 8 years ago

“Wasn't familiar with the process but Emily and Kerrie have been absolutely fantastic at explaining things and taking the time to go through everything in detail with me. They are both assets to Crunch.”

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Posted 8 years ago

“As someone who works from home running a small business, Crunch are fantastic. The online accounting system is excellent and even though they have great support documentation, I have emailed my account manager to help out on numerous occasions and they are quick to jump in a help out. I wouldn't want to use anybody else for my accounts.”

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Posted 8 years ago

“crunch is a very useful system and most of the staff are fully aware of what they are doing and advice being given however my account manager emily taylor her service is second to none she is an absolute asset to your company and it will be a shame to see her transfer roles and”

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Posted 8 years ago

“Great service and really user friendly - especially for people like myself with littleton no understanding of accountancy! It's great having personal accountant you can always call. Only small thing is I find the swebite has glitches from time to time.”

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Posted 8 years ago

“I have been using Crunch since 2012, and cannot recommend their services highly enough. Their staff are always patient and willing to help, providing a fantastic level of support for both their website/tools and tax/accounting-related issues. Nothing is ever too much trouble, and it is such a relief to be able to rely on their expertise. I think their service represents incredible value for money, and I am very thankful that they were recommended to me when I was starting up my company.”

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Posted 8 years ago

“As a business we have dealt with Crunch for over 3 years and they have been an absolute joy to deal with. More specifically in the past 6 months I have had to deal with Amelia in the Support Team regarding a number of issues and to say she has been patient is an understatement. Amelia has been an absolute dream to work with and would be a credit to any business lucky enough to employ her!”

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Posted 8 years ago

“I've used Crunch for 2 years. We've gone from a startup to an established profitable business and they have helped me with everything technical and numerical around the accounting process along the way. Andy - Director @ Digital Vision Search”

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Posted 8 years ago

“The staff have been unbelievably helpful always showing patience, co-operation and remarkable efficiency, which makes me feel very relaxed to know that my accounts are being handled professionally. Thank you Crunch, particularly Sam and Nathalie for all your help.”

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Posted 8 years ago

“The Crunch is good. Nice customer service and easy to use.”

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Posted 8 years ago

“Have just started my first company and signed up with them. It could not have been made more simple. I'm yet to use the software or interact with their client services or my accountant but from a set up and on boarding perspective they are excellent.and I would highly recommend them.”

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Posted 8 years ago

“I've been with these guys since the beginning. The concept they had in the 'early days' was a good one, and the service received was tolerable (albeit wrong advice sometimes). Now they are more money orientated, and actually getting any resolution to any problem (usually caused by them or their software) is a major headache. There are additional charges for everything. Their 'system' seems to have zero intelligence, and you are regularly bombarded by what only can be considered as spam. Apart from the regular email warnings you get ie "you will be fined if you don't do this" despite the fact you have done what you are being warned about. And their 'home' screen does the same. When you have done something, you should not keep receiving warning messages that give you cause for concern. Often with 3/4/5 days notice. Not good guys... Its a shame that this has gone this way, as after all, the initial concept was a very good idea.”

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Posted 8 years ago

Hi Winston, I'm extremely sorry to hear you have concerns that our service has declined. I want to thank you for taking the time to provide this feedback and give you my personal assurances that I will be investigating in full. I will be in touch personally to see if I can offer some reassurance and hopefully firm resolution. Warm regards Andy Tyrrell Client Experience Manager

Posted 8 years ago

Crunch is rated 4.1 based on 305 reviews