CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.61

4.6 Rating 716 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

Write Your review

Tell us how CRU Kafe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CRU Kafe 5 star review on 25th June 2024

Mark Long

CRU Kafe 5 star review on 31st December 2022

James Hasell

CRU Kafe 5 star review on 20th October 2022

Juliet Preston

CRU Kafe 5 star review on 15th July 2022

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

CRU Kafe 4 star review on 17th February 2022

Robert Rees

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with my coffee order however not satisfied with after paying for Royal Mail delivery I was given a delivery service by evri. If I wanted a delivery by evri I would of indicate d a delivery by them at the time of ordering. Evri are a very unreliable delivery company and I would never choose to use them! Just as unreliable as ever when delivering my order from you. My parcel was left outside my building for any person to take it. They did not ring my door bell to inform me of delivery. Shocking service , which is why I never use them through choice .”

Helpful Report

Posted 6 months ago

“Disappointed in how long the delivery took cos there was a problem with one type of coffee being out of stock which i found out by mistake as never check my emails, only checked it cos postie still didnt have my delivery, and second attempt with delivery you used evri which i never use as packages tend to go missing with them, coffee tastes good though once I got it”

Helpful Report

Posted 7 months ago

“Coffee l found okay. No bag in order as the advertising. So if you mislead anyone on advertising then are you misleading me on the coffee.”

Helpful Report

Posted 8 months ago

“Coffee is good but didn’t receive the tote bag as advertised.”

Helpful Report

Posted 10 months ago

“I love your coffee but I do not like your virtue signalling ie on BCorp, I expect you to be a good employer without going to these lengths to show it.”

Helpful Report

Posted 11 months ago

“I gave 3 stars because for the simple reason that the postage is almost 8£. My cousin who lives a mere 2hours away pays only £3.50 ish. After enquiring no one has had the good grace to tell me why this is. The coffee is actually great. I love it but I’m not spending a fortune on coffee and then £8 for postage. I could post parcels this size for less than that !”

Helpful Report

Posted 1 year ago

“Nice coffee but we’ve had a bit of a problem where at least 2 in each set, so far, seem to cause the machine to struggle pouring the coffee. It goes extremely slow to a point that hardly any coffee comes out. We have to keep pressing it until we get a reasonable amount. We’ve not experienced this with the pods we get from Nesspresso and wondered if it is probably a batch issue. I have emailed you but no response (Order No. #1000292601) Regards Jason”

Helpful Report

Posted 1 year ago

“Good alternative to nespresso. But not as bold and flavourful.”

Helpful Report

Posted 1 year ago

“Doesn't work very well in my kitchenaid machine unfortunately as most runs through into drip tray but from what I tasted the flavour is good.”

Helpful Report

Posted 1 year ago

“It's my own fault! I hadn't fully appreciated that the majority of your coffees were espresso and signifiantly stronger than I wouldn't normally consume. |Fortunately I have friends who are happy to drink them.”

Helpful Report

Posted 1 year ago

“Nice coffee and everything, reluctant to reorder because of postage and packaging costs.”

Helpful Report

Posted 1 year ago

“Admiration for the ethics behind the coffee and some nice flavours but sadly not strong enough for me, that's just my taste, even the Ristretto drunk very short was not to my taste. Sorry”

Helpful Report

Posted 1 year ago

“Service, and shipping were fantastic. Online ordering was very simple. The quality of the coffee is average. It all tastes the same and is very weak for expresso. My Nespresso struggles to puncture the pod for brewing.”

Helpful Report

Posted 1 year ago

“Three packets of beans were ordered but out of the three only one was beans. Had to give away the ground coffee family.”

Helpful Report

Posted 1 year ago

“I was introduced to CRU Kafe by our youngest son and his wife. We have been advised to consume less caffeine! C'est La Vie”

Helpful Report

Posted 2 years ago

“I like the coffee and the subscription service. But you can’t add the recycle bag to a subscription order. Or request for a bag to be sent on its own. Which means I have to place an extra order just to get a recycle bag.”

Helpful Report

Posted 2 years ago

“I really like your coffee and the subscription service works well, and I like your environmentally friendly focus, but it's very frustrating that you still haven't sorted out how to get recycling bags on subscription without contacting you to ask for them separately from managing my subscription.”

Helpful Report

Posted 2 years ago

“I love the coffee, the company ethos. Along with the option to recycle the pods 👍My frustration is with the decaf pods, they get crushed but don't pop and I'm wasting so many or so much time trying to use them. To start I just thought it might be my machine as it is fairly well loved! It only happens with the decaf pods. The coffee is great 😊 I'm also sad not to be able to pick up a packet at my local Waitrose anymore but all is well as I've started to a subscription now 😁”

Helpful Report

Posted 2 years ago

“Enjoying product but at least 2 pods from each sleeve don’t pierce properly which means per drink price is coming in higher than I wanted”

Helpful Report

Posted 3 years ago

“Beautiful packaging but disappointing coffee. Had the selection pack but all the coffees were bland with little depth. Had to use 2 capsules per cup, even with the supposed intense blend, several capsules didn’t work. Having said this I do like intense coffee so if you like something mild give it a go! Took a long time to come but I put that down to covid delivery delays😢😢😢😢”

Helpful Report

Posted 4 years ago

CRU Kafe is rated 4.6 based on 716 reviews