CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.61

4.6 Rating 716 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 25th June 2024

Mark Long

CRU Kafe 5 star review on 31st December 2022

James Hasell

CRU Kafe 5 star review on 20th October 2022

Juliet Preston

CRU Kafe 5 star review on 15th July 2022

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

CRU Kafe 4 star review on 17th February 2022

Robert Rees

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had many orders from you and the last one was ok. The one before that,however, was not good as the package was damaged and so was some of the contents. I wrote to you immediately but had absolutely no response. As a pretty regular customer I expected better. An apology perhaps. Look after your customers and they will look after you.”

Helpful Report

Posted 3 months ago

“Coffee is very watery, tastes OK but really need two pods to make a decent cup.”

Helpful Report

Posted 5 months ago

“This order was VERY slow to dispatch and I got no response at all through their "contact us" option. Products themselves are superb, but I know that from previous orders.”

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Posted 6 months ago

“I love the coffee but unfortunately customer service has been very poor. I have emailed and sent queries on messenger quite a few times and quite a few weeks ago and I’ve not had a single response which is very disappointing as I want to love this company, but continuous non response isn’t impressing me at all.”

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Posted 7 months ago

“My orden has been reatutned and not notified several times. Could you please acknowlege receipt of order and give estimate of delivery. Still not here.”

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Posted 9 months ago

“I like to try different coffees from time to time but to be honest I found your coffees very bitter so won't be buying them again.”

Helpful Report

Posted 11 months ago

“Order was delayed as waiting for espresso was offered an alternative but happy to wait. Email offered a free tote which wasn't delivered I contacted Cru to be told the order was quite old! Only 2 weeks I've since not has a reply from customer services or received a tote Coffee good Custer services not”

Helpful Report

Posted 11 months ago

“I know the organic decaf filter coffee is good after previously buying from a local shop, and this purchase arrived quickly. But 1 bag clearly had a hole in the seal and was leaking air and coffee smell, and the other looked like it had been pumped up like a balloon. One was intended as a gift, so neither felt suitable. I contacted CRU but haven't had a reply after 2 weeks.”

Helpful Report

Posted 1 year ago

“On the website the coffee purchased clearly said suitable for espresso machines and then the packet on the coffee you sent me said NO. Can't believe your website doesn't even have the right infomations.”

Helpful Report

Posted 1 year ago

“I ordered 18 packs for storage in October. 10 of them came with expiry date in Dec 2023. So I only have 2 months before the due date. I wrote an email to customer services but no one replied.”

Helpful Report

Posted 1 year ago

“Your web page and packaging/marketing/info on coffee etc are lovely BUT this is the second time I've tried your Decafe pods and it's the same slightly bitter taste. The first time I gave similar feedback and was told you would be introducing an alternative smoother decaf but having now tried it again it's still not the coffee I like drinking. I get it at my local coffee shops so it is out there - so I would suggest trying a different one as I would buy a smooth one if it was available.”

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Posted 1 year ago

“Still haven’t received my coffee after 2 orders were returned to Cru cafe after being incorrectly addressed.”

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Posted 2 years ago

“Started off well now chaos. Failed to process card change so told to open new account? Then had 3 deliveries in 2 weeks from old and new account none with recycling bags as requested. Phone calls and e mails not replied to at all.”

Helpful Report

Posted 2 years ago

“Hello I recently purchased a batch of different pods to try them all out. I have just been to Greece on holiday where they had a Krups Nespresso coffee machine in my hotel room (the machine is exactly the same as my own at home). The hotel provided a few pods which worked just fine, however your pods did not. I lost nearly all of them due to the fact they kept getting bent or miss-shapen, & wouldn't work. Since i've been home & am now using my own krup nespresso machine, i am still finding that many of the pods do not work. I do try & be very careful/gentle when i insert them into the machine - sometimes they work ok but often they don't. I've probably lost a good 50% of the pods where i've had to throw them away. Anyway, that is my experience. Thanks Andrew”

Helpful Report

Posted 2 years ago

Hi Andrew, many thanks for taking the time to leave us a review, but sorry to hear you experienced some issues with our capsules. This doesn't sound right and we'd like to investigate further! Could you kindly send us an email (help@crukafe.com) we'd like to make this right for you. Thanks!

Posted 2 years ago

“I am having a problem with your capsules. The machine is working fine with other capsules but as soon as I add yours it goes to a dribble and I have to throw the capsule and start again. I will now have to return 95% of the ones I bought”

Helpful Report

Posted 6 years ago

Hello and thank you for leaving your feedback today, we will defiantly take it on board :) Apologies if you had any delays in delivery, if this is something you would like to discuss please contact help@crukafe.com and we will be happy to help you. Kind Regards, Sarah

Posted 6 years ago

“Coffee OK compared to nespresso original. Bit weak. Maybe cos they don't do a lungo so need extra coffee. Packaging is over the top comparatively with big cardboard box containing bags of coffee you can't recycle. Foil top has to be removed from plastic pod which is almost impossible without slicing your fingers off so not easy to recycle which is the whole USP. Disappointing really”

Helpful Report

Posted 6 years ago

Hello Jerrad, Thank you for taking the time to leave your feedback. We have listened to all feedback on pods and packaging, done some very extensive research and development and are very happy to be launching some very exciting changes next month! With regards to flavour Jerrad, if you would like to try any of our stronger blends then please do get in touch and we will happily send you something to try!

Posted 6 years ago

“Very slow delivery considering Royal Mail 1st class.”

Helpful Report

Posted 6 years ago

Hello, Thank you for getting back to us with your feedback and apologies for the delay in your delivery. Royal Mail will usually take 1-3 working days unless there is an issue with your local sorting office. If you would like to contact us regarding this issue further please do so at help@crukafe.com Kind Regards, Sarah

Posted 6 years ago

“Bitter taste in the mild coffee. Very disappointed.”

Helpful Report

Posted 7 years ago

I'm very sorry to hear that this wasn't to your taste, however we have taken your feedback on board. If you’re ever interested in trying us again, feel free to get in touch at help@crukafe.com where we can advise you on suitable blend which may be to your taste.

Posted 6 years ago

“Despite some time having passed since the company started, the same problems with compatibility to the Krups Nespresso machine persists. Even on full setting, coffee fills less than half a cup. After only about six completions, the reservoir is almost full of coffee, leading one to believe the caps are not fully draining until they fall through. Sadly there is also little competition between these and the Nespresso coffees Mostly not pleasant - with an after-taste. Will not be trying again, sadly.”

Helpful Report

Posted 7 years ago

We are very sorry to hear your about your experience. Perhaps you could send us details on which pods you found to be the issue to help@crukafe.com. We are constantly working to improve our pods, you can hear about any updates to our products in our Newsletter.

Posted 6 years ago

CRU Kafe is rated 4.6 based on 716 reviews