CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.62

4.6 Rating 698 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 25th June 2024

Mark Long

CRU Kafe 5 star review on 31st December 2022

James Hasell

CRU Kafe 5 star review on 20th October 2022

Juliet Preston

CRU Kafe 5 star review on 15th July 2022

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

CRU Kafe 4 star review on 17th February 2022

Robert Rees

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cry Kate provides an efficient and speedy service. Good to see that their pods are now able be recycled, fits in with the Fair Trade policy. We both enjoy the various coffee varieties that are available, buy again in the future.”

Helpful Report

Posted 6 years ago

It's great to hear that you are enjoying our pods. We really appreciate you taking the time to leave your Feedback! Kind regards, Harry

Posted 6 years ago

“Best there is for Nespresso compatibility in organic coffee. Also your beans are fantastic too. I am a CRU Kafe brand believer. The effort you make in research of product shines through. Also your systems for ordering work very well.”

Helpful Report

Posted 6 years ago

Thank you Robert for the positive feedback! It's great that you are happy with our work, I'll pass your review on to the team. Kind regards, Harry

Posted 6 years ago

“Extremely tasty and luxurious - LOVED the packaging felt like packs of pure coffee beans. Cant wait to order again”

Helpful Report

Posted 6 years ago

Thanks for your review Gemma! I'll pass your feedback on to the design team, I'm sure it will make their day! Kind regards, Harry

Posted 6 years ago

“quick delivery and good service. Would be nice when there are more taste like the coffee chocolate or other flavours.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Muriel! I've passed your feedback onto the team. We are always looking into new potential blends, I would suggest you sign up to our Newsletter in order to stay up to date with all our product developments.

Posted 6 years ago

“The coffee is great, very good quality and the delivery is quick and without issues.”

Helpful Report

Posted 6 years ago

Thank you Ana for your Feedback. It's great to hear that you are enjoying the coffee and service!

Posted 6 years ago

“Great service - got my pods next day and easy to order online. Sadly the taste left me wanting a bit more. I was expecting more flavour but feel there are better tasting pods out there.”

Helpful Report

Posted 6 years ago

I'm sorry to hear that the taste wasn't to your preference. We do have a range of flavours available, if you ever feel liking testing again, feel free to get in touch at help@crukafe, where we can advise you on our range.

Posted 6 years ago

“I got the variety pack through the post. Great to have a range of coffees to taste within the pack and find out which we enjoyed the most. Good value. I chose this brand because of the recyclable plastic pod. Will be great when the plastic bag is also recyclable. I will continue to buy.”

Helpful Report

Posted 6 years ago

Thank you Ruth for taking the time to provide feedback and a review! I've passed your feedback on to the relevant team. We are constantly in the process of improving our pods and packaging. You may be interested in signing up to our newsletter, which is where we announce all our packaging developments.

Posted 6 years ago

“I love the coffee! It tastes great and it’s organic. What’s not to love. Thank you Cru. Always effcient with delivery. Very happy with all purchases”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave a review, it's great to hear feedback from happy customers!

Posted 6 years ago

“Everything perfect..!”

Helpful Report

Posted 6 years ago

Thank you Marios for the review!

Posted 6 years ago

“Bitter taste in the mild coffee. Very disappointed.”

Helpful Report

Posted 6 years ago

I'm very sorry to hear that this wasn't to your taste, however we have taken your feedback on board. If you’re ever interested in trying us again, feel free to get in touch at help@crukafe.com where we can advise you on suitable blend which may be to your taste.

Posted 6 years ago

“Coffee and biscotti arrived quickly. Both delicious. Decaf had all taste of regular coffee.”

Helpful Report

Posted 6 years ago

Thanks for the review Florence! A Coffee and a Biscotti is a personal favourite here at CRU.

Posted 6 years ago

“Always good service. Best fair trade, organic Nespresso compatible pods available.”

Helpful Report

Posted 6 years ago

Thanks for the review Robert!

Posted 6 years ago

“Due to its unsustainable supply chain, I've never been a fan of Nespresso. Trying it occasionally at my twin sister's place yielded a decent, but never exceptional brew. Cru has given me the chance to acquaint myself with truly delicious "pod" coffee that I actually feel happy drinking! Well done, Cru krew. 👏”

Helpful Report

Posted 6 years ago

Thank you Alex for taking the time to leave us a review! It’s great that you are enjoying them.

Posted 6 years ago

“I must admit I didn't think they were gonna be any good. But I have been proved wrong. Lovely smooth blends. A superior quality. Best capsules I have tasted so far”

Helpful Report

Posted 6 years ago

It's great that you enjoyed them. Thank you for leaving them a review, and for giving our pods a chance!

Posted 6 years ago

“Great coffee!”

Helpful Report

Posted 6 years ago

Thank you for the review, it's great that you enjoy it!

Posted 6 years ago

“Despite some time having passed since the company started, the same problems with compatibility to the Krups Nespresso machine persists. Even on full setting, coffee fills less than half a cup. After only about six completions, the reservoir is almost full of coffee, leading one to believe the caps are not fully draining until they fall through. Sadly there is also little competition between these and the Nespresso coffees Mostly not pleasant - with an after-taste. Will not be trying again, sadly.”

Helpful Report

Posted 6 years ago

We are very sorry to hear your about your experience. Perhaps you could send us details on which pods you found to be the issue to help@crukafe.com. We are constantly working to improve our pods, you can hear about any updates to our products in our Newsletter.

Posted 6 years ago

“Delicious organic coffee and it’s a Fairtrade! I’ve tried various pods without success in my Nespresso machine but there work perfectly every time. Looking forward to the 100% recyclable pod they are promising soon”

Helpful Report

Posted 6 years ago

“Love my coffee!! Would like to see bags of 20 or more introduced to cut down on packaging.”

Helpful Report

Posted 6 years ago

It's great that you loved it! I've passed your advise on to the team.

Posted 6 years ago

CRU Kafe is rated 4.6 based on 698 reviews