Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.75

4.8 Rating 459 Reviews

94 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 459 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The great sales offers”

Helpful Report

Posted 7 years ago

“Emma went above and beyond dealing with issues with Royal Caribbean and kept us fully informed along the way. Everything handled well. Would use as first port of call in the future.”

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Posted 7 years ago

“Abigail Hayward spent a considerable amount of time with me to ensure I chose the correct holiday, she was able to explain the various price differences for ship locations etc. The booking itself went smoothly. Abigail guided me through everything I needed to know. This is the second cruise I have booked with Abigail Hayward via Cruise Direct and I am more than happy with the service she provides and have recommended her to all my friends and family.”

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Posted 7 years ago

“great service. friendly and helpful staff.”

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Posted 7 years ago

“Excellent customer service from both Nicki and Jamie. Nothing was too much trouble and so we have happily booked with them for the second time.”

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Posted 7 years ago

“Hannah was professional,pleasant and extremely helpful.This is our second time booking with Cruise Direct and both times had excellent service.”

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Posted 7 years ago

“Niki was helpful, polite, thorough and prompt. What more do you need!?”

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Posted 7 years ago

“Easy buying process, quick delivery, great product.”

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Posted 7 years ago

“Have used Cruise Direct on many occasions & always find the team pleasant & helpful as well as excellent service throughout.”

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Posted 7 years ago

“Have used Cruise Direct quite a few times & always get good advice from the pleasant & helpful team as well as excellent service. Would definitely recommend.”

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Posted 7 years ago

“You always do us a great deal”

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Posted 7 years ago

“Quick delivery and quality clothing and very good selection of designers to choose from”

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Posted 7 years ago

“I have a long standing relationship with my contact at Cruise Direct and she is outstanding!!”

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Posted 7 years ago

“Sophie Kell your representative dealing with my cruise,dealt with my booking with great efficiency,explaining every aspect of my booking.Thanks Sophie.”

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Posted 7 years ago

“happyhappyhappyhappyhappy”

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Posted 7 years ago

“Absolutely exceptional service, with a truly impressive price on a luxury cruise. Efficient, helpful and extremely cooperative. Credit card charge minimal compared to competitors. Will definitely use for my next cruise. Thank you, Alistair”

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Posted 7 years ago

“Quick and efficient service.”

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Posted 7 years ago

“Lucy was amazingly patient and responsive to our ever changing choices!”

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Posted 7 years ago

“""Friendly,patient,professional staff!keep up the good work.special thanks to neisha!”

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Posted 7 years ago

“"We have been on many cruises and other holiday experiences and I like to think that I can get the best deal after exhaustive internet research. But not only did I get the best deal for our chosen cruise from Cruise Direct but, upon telephoning to check a few details, I had the pleasure of speaking to a clearly knowledgeable agent, Rob Goodburn, who seemed genuinely determined to assist in every way he could. And without the pushy sales agent patter which so infuriates me. I see that Rob has been commended by other reviewers, so this is further testament to his customer handling skills. In the past I have often booked with US cruise brokers who, when the exchange rate was better, anyway, were generally able to offer the cheapest prices; but with the downside that they all seem to be hard-wired into trying to get you to go for cabin upgrades, beverage packages, excursions and so forth. No more! How refreshing to deal with a company and an individual who not only offer keen and transparent pricing but who also seem genuinely interested in making the customer happy with both the purchase and the buying experience. I will most definitely be a returning customer.”

Helpful Report

Posted 7 years ago

Cruise Direct is rated 4.8 based on 459 reviews