Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.75

4.8 Rating 459 Reviews

94 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 459 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great people nothing too much trouble. Not pushy just very knowledgeable and obliging. Great sense of humour too. 👍 👍 👍.”

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Posted 7 years ago

“Had a few reps uninterested and then Hannnnah Jackson dealt with my latest booking . A joy to deal with”

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Posted 7 years ago

“I was very impressed with the service I received from Rob Goodburn today. He listened to my enquiry, nothing was too much trouble. He kept me up to date with his progress whilst he was waiting to get through to the cruise line. He was very thorough with the enquiry, suggesting better placed cabins, to reduce noise etc. The prices with cruise direct are very competitive and I came away with a holiday booked at a price that was very pleasing. It was a pleasure speaking to Rob and at no stage did I feel pressured to make any decisions. I think this was the best service from a cruise agent I have had over the years. Would definitely look to book again with the quality and friendliness of the service I received today. Thanks Rob.”

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Posted 7 years ago

“Staff politeness efficiency and price.”

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Posted 7 years ago

“Very friendly & helpful. sorted everything out which I needed. Will use them again.”

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Posted 7 years ago

“Emma your cruise consultant was very polite and helpful with my booking and answered all of my questions”

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Posted 7 years ago

“I was knocked out with the help given to me by the Cruise Sales Consultant Lucy Aspin, nothing was too much trouble. This kind of service will bring me back again & again to Cruise Direct. Thank you.”

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Posted 7 years ago

“Stacey was as helpful as ever. Good friendly service and very informative. Always a pleasure booking through Cruise Direct.”

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Posted 7 years ago

“Over the moon”

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Posted 7 years ago

“Quality and convenience”

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Posted 7 years ago

“Saw the cruise we wanted offered at a good price. Started booking online which was easy but then telephoned instead. Got through to Heidi who was professional, helpful and very friendly. She gave me a phone number so that I could ring her back and when I rang back she booked it all for me. Followed up by emails and a courtesy phone call. Perfect!”

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Posted 7 years ago

“Great choice of product Easy to use website Great sale Speedy delivery”

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Posted 7 years ago

“We booked our last cruise with you via Rob in Barrow and have been back to book again with him this morning. He is approachable by phone or in person at the office and does his best to accommodate you. He's very friendly & professional and we trust that he always does his best to get us the best cruise and cabin at the best price,we will definitely book through Rob at Cruise Direct again.”

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Posted 7 years ago

“Terrible service missing item”

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Posted 7 years ago

“Listened to my needs. Friendly. Happy to provide several options. Knowledgeable. Thorough attention to details. Advice on Visa requirements. Competitive costings.”

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Posted 7 years ago

“Very friendly, personable staff, who always make you feel as though they genuinely want to do the best for you. No query is too small for them to deal with, and they persevere to make sure the holiday is exactly what you want. An all-round feelgood experience!”

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Posted 7 years ago

“Having spent a whole frustrating day trying to find, choose and book a holiday this autumn for my wife and I, like manna from heaven we received a text message from Cruise Direct re a perfect cruise at a great price. On phoning I was cordially greeted by Lucy who proceeded to advise and eventually find the very best deal to fit our particular requirements. She was obviously really pleased to find the best deal for us as regards price, cabin grade and position which came over through her voice. I feel I made a friend. Thank you Lucy”

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Posted 7 years ago

“It's a shame you have to pay for both delivery and returns. I'll would make more purchases, if it wasn't for this.”

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Posted 7 years ago

“Very personable to deal with, always go that one step further to ensure the best price possible for you.”

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Posted 7 years ago

“I was given a cabin which was so noisy with the ships engine noise that I could not sleep my husband is deaf so it did not disturb him I was given alternative cabins all which had serious problems obviously all vacant because of their issues. I wrote to cruise maritime and also yourselves. I had back a reply from cruise maritime which had been manipulated to make out I was (obviously a poor sleeper) My holiday was completely destroyed and took a long time to recover from my (holiday) Your company completely ignored my letter which was very disappointing. Sandra rodgers”

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Posted 8 years ago

Cruise Direct is rated 4.8 based on 459 reviews