Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.72

4.7 Rating 414 Reviews

93 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.7

Based on 414 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi this is our 3rd time dealing with Zoe, and what an absolute pleasure. Goes out of her way to help and everything organised for us to just enjoy our wonderful holiday”

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Posted 3 months ago

“The response to my queries were quickly responded to - very patient with all my queries as we have not been on a cruise before! Polite and professional and quick turnaround in replies which resulted in us booking within a day. Would highly recommend”

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Posted 3 months ago

“For some years, Jamie Harris has arranged my cruise holidays. He has always been so efficient even when I changed my mind. I cannot do better than to keep using him to book my future cruises knowing that he will do so better and quicker than booking direct. My latest cruise, on Cunard's Queen Anne, was outstanding.”

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Posted 3 months ago

“First time using cruisedirect and they where amazing and so helpful and much cheaper than booking direct”

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Posted 3 months ago

“I used nicki rawlins for my hols, she was great , very efficient, good price and very approachable, wouldn't hesitate to use her services in the future”

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Posted 3 months ago

“Bethany was amazing, very professional, friendly , had all the information in no time And calm , able to help us get a lovely cruise booked, will book with you again Bethany thankyou”

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Posted 4 months ago

“I have been booking cruises and holidays with Nicki Rawlins for many many years and her service throughout has been outstanding. She gives great advice but most importantly, she responds to requests promptly.”

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Posted 4 months ago

“Excellent, we always have an excellent service, price is far better than any other. We always deal with Nicki Rawlins who answers any questions we may have.”

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Posted 4 months ago

“Beth was extremely helpful and knowledgeable and made my first time booking a cruise with ease. I would highly recommend the business and Beth as a point of contact. Can't wait to set sail now.”

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Posted 4 months ago

“Fantastic customer service - Nicki was brilliant. Provided lots of options and competitive quotes to enable us to chose the right cruise.”

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Posted 4 months ago

“They are definitely the top of the pops. Jamie is a hero and we wish him the very best from the Highlands of SCOTLAND”

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Posted 4 months ago

“Wonderful service as always & Nicki was so helpful.”

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Posted 4 months ago

“A very easy and friendly booking process carried out by Stef at Cruise Direct. All relevant documentation was sent through to me straight away and it was the best price I'd found for the specific MSC cruise that I wanted - cheaper than booking directly with MSC. Thanks Stef!”

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Posted 4 months ago

“Charged me more that $1000 over what I agreed to pay. They refuse to refund and are completely rude and shady.”

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Posted 4 months ago

“Jamie never fails to deliver with exactly what we’re looking for when booking a cruise. His customer service is absolutely brilliant, very friendly, and he deals with everything so efficiently. Always get a reduction in the cost compared to the cruise line and others.”

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Posted 5 months ago

“Many thanks to Nicki for all the help with booking our MSC cruise. Liaised with us both very quickly and efficiently and we booked the cruise we wanted with no hassle. Would highly recommend and will definitely use cruise direct services in the future. Many thanks again.”

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Posted 5 months ago

“We had been trying to book cruises direct with MSC and had so much hassle and call diverting, we gave up. Spoke to Nicki on friends recommendation and wow! What a lovely person and fantastic service!! The stress of being diverted from one call center to another in different parts of the world disappeared. Will use Nicki again and would not hesitate to recommend her. Peter Johnson”

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Posted 5 months ago

“Nicki did really well in finding us the Cruise we wanted. We are not the easiest to please and in the past have given very little detail to Cruise Direct but like the other times Nicki came up trumps. I have booked nearly all our cruises with Cruise Direct and will continue to do so. Well done Nicki”

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Posted 5 months ago

“Our Cruise organiser Nicki Rawlings has done an excellent job. She has booked multiple flights to suit our add ons to the existing cruise and gave us choices as the requirements changed to suit the available flights. Nicki has also booked us hotels in 2 cities and spent a lot of time giving us what we wanted. Thank you Nicki”

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Posted 5 months ago

“Outstanding service from Nicki, as always. Her many years of experience in the cruise industry has given her an in depth knowledge, second to none.”

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Posted 5 months ago

Cruise Direct is rated 4.7 based on 414 reviews