Cruise118.com Reviews

Name: Cruise118.com
Rating: 4.77

4.8 Rating 15,044 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kate was most helpful and did assist in all that I asked. She followed up on our conversations providing additional information and updated documents.”

Helpful Report

Posted 1 month ago

Dear Mr Richards, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. We really appreciate you taking the time to let us know how helpful Kate was when assisting you with your queries as well as providing you with additional information and updated documentation. You 5* review will most certainly be passed on to Kate and her manager. Thank you once again. Customer Relations.

Posted 1 month ago

“Hannah was so patient during the review of the cruise package with us and so caring in considering our group requirements. Professional attitude and so knowledgeable in the whole holiday package. It was a pleasure to book with her. Thank you Hannah”

Helpful Report

Posted 1 month ago

Dear Mr Cunningham, Thank you for your review. Cruise 118 are always extremely grateful to receive reviews of this nature. It is lovely to hear how patient, caring, professional and knowledgeable Hannah was when assisting you with your cruise package. Rest assured, your review will most certainly be passed on to Hannah and her manager and will be very much appreciated. Thank you once again. Customer Relations.

Posted 1 month ago

“Kate was extremely helpful with booking cruise and car parking. Very friendly.”

Helpful Report

Posted 1 month ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Kate was so helpful and when assisting you, I will certainly pass on your comments to Kate and her manager. Once again thank you for lovely comments, it is very much appreciated. Many thanks Customer Relations

Posted 1 month ago

“Excellent service, very helpful”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service from Robyn and that she was very helpful when booking your cruise. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Booked my cruise with Cara and she was amazing! Professional but friendly would highly reccomend.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cara was amazing when booking your cruise. We are very glad to hear that Cara was professional, friendly and that you would recommend her. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Kate was very helpful and sorted the main issue of wrong date on hotel booking and was so courteous and professional Thank you”

Helpful Report

Posted 1 month ago

Dear Mr Baker Thank you for your review. Cruise 118 are always very grateful to receive reviews of this nature. I am glad to hear that Kate was helpful and able to assist, in a courteous and professional manner. Your review will be passed on to Kate and her manager, which I can assure you will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Daniel Norris the Travel Concierge was excellent. He was polite, friendly and helpful. Daniel sent me emails with all of the information and also links so I could see very easily where the rooms were located for a comparison. This made my selection easier. In addition to this it was so helpful that he had been on the same cruise ship himself and therefore could easily answer all of my questions.”

Helpful Report

Posted 1 month ago

Dear Guest, Thank you for your review. Cruise 118 are always extremely grateful to receive reviews of this nature. We appreciate you taking the time to make us aware how polite, friendly and helpful Daniel was when providing you with information. Daniel certainly is an asset to the sales team and I will make sure to forward your review to Daniel and his manager. Thank you once again. Kind Regards Customer Relations

Posted 1 month ago

“Kieran was a great ambassador for Cruise118. He demonstrated empathy to our situation & explained everything clearly. Nothing was to much trouble & he actioned our change of cruise request with expertise & in quick time. In terms of marks 5 out of 5 for great customer service.”

Helpful Report

Posted 1 month ago

Dear Keith Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran was a great Ambassador for Cruise118. We are very glad to hear that he was able to action your amendment so effectively. Rest assured your review will be passed on to Kieran and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Shelley was an absolute superstar today. I called about an existing booking and she gave some great advice and made a new booking for me. Shelley was very informative, patient and friendly.”

Helpful Report

Posted 1 month ago

Dear Alyson Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was a superstar when booking your cruise. We are very glad to hear that she gave you some great advice and that she was informative, patient, and friendly. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Hannah was extremely helpful and professional and got us the cruise an cabin we wanted at a competitive price.”

Helpful Report

Posted 1 month ago

Dear Mr Tailford Thank you for your review. Cruise 118 are always grateful when a valued guest takes their time to rate the service received. I am glad to hear that Hannah was helpful & professional and able to offer a competitive price on your holiday. Rest assured your review will be forwarded to Hannah and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Hannah was absolutely lovely when booking our cruise. She was helpful polite and very knowledgable. I didn’t just feel like a number and wasn’t pushed into booking a cruise. Maybe more agents should follow in her footsteps. I wouldn’t hesitate to book again with Hannah.”

Helpful Report

Posted 1 month ago

Hello Diane Thank you for your recent review, At Cruise118 we are very happy to receive comments of this nature, thank you for taking the time to share your thoughts after speaking with Hannah. We are so pleased that you found Hannah to be so helpful and knowledgeable, she really is an asset to our team and your comments will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued custom. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Kieren was very helpful on a number of issues and hopefully a couple of treats will be forthcoming on our silver wedding anniversary on our cruise.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran was very helpful when servicing your booking. Rest assured your review will be passed on to Kieran and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 month ago

“We booked a cruise today for next year Robyn wild Was so helpful took the time with me to answer my question thankyou robyn you are amazing 👏”

Helpful Report

Posted 1 month ago

Dear Jacqueline Thank you for your review, Cruise 118 are always delighted to receive a review of this nature. I am so pleased that Robyn was so helpful and took the time with you, she is amazing! I will pass on your lovely review to Robyn and her manager. Kind regards Customer Relations

Posted 1 month ago

“As a first time cruiser, I was quite apprehensive. I was so fortunate to have Dale Robinson on the phone with me, he was so helpful, informative and patience to guide me through the booking process. Looking forward to our first cruise next month. Thank you so much Dale !”

Helpful Report

Posted 1 month ago

Hello Mei Thank you so much for your 5 star review and for taking the time to let us know that Dale was so helpful and patient when assisting you with a cruise, I will certainly pass on your comments to Dale and his manager. Once again thank you for lovely comments, it is very much appreciated. Many Thanks Customer Relations

Posted 1 month ago

“Disappointed that account credits could not be deducted from my price on the website. I therefore had to use a concierge who couldn't give me the full discounts”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, we have noted your feedback regarding credits. I can assure you did receive the best possible discount by booking with Cruise 118 along with using all of your credits. It is best to speak to a concierge to ensure the credits are correct and added at the time of booking. Kind regards Customer Relations

Posted 1 month ago

“Very friendly helpful lady thank you”

Helpful Report

Posted 1 month ago

Dear Michele Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that your concierge was very friendly and helpful when booking your cruise. Rest assured your review will be passed on Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 month ago

“Rachel Halliwell Friendly informed and very helpful. Did a lot to make sure that my booking was matched up with my travel companions who had booked previously. She was clear about when she was available and when I cold call her back. She could not have done more.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rachel was friendly, informed, and very helpful when booking your cruise. We are very glad to hear that Rachel could have not done more for you. Rest assured your review will be passed on to Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“They managed to get me a £920 refund from Ncl ! I would call that a 5 star services Thank you so much cruise 118”

Helpful Report

Posted 1 month ago

Hello Thank you so much for your review, Cruise118 is very happy to hear of your refund 😊 and how happy you are with the service delivered, Once again thank you for lovely comments, it is very much appreciated.

Posted 1 month ago

“Jennifer was so very patient and helpful. She has the ability to give out information in a calm, measured way. Would thoroughly recommend her. Thanks Jennifer.”

Helpful Report

Posted 1 month ago

Dear Camella & Barry Cruise118 is very happy to receive reviews of this nature. We really appreciate you taking the time to let us know how patient and helpful Jennifer was in assisting you with your booking. I am also glad to hear that you found Jennifer's approach when providing information to be in a calm manner. Your comments will indeed by forwarded to Jennifer and her Manager. Thank you once again . Kind regards Customer Relations

Posted 1 month ago

“Booking our cruise was easy and staff very helpful. We spoke to a member of the service team who resolved our query quickly and was very helpful. Thank you very much.”

Helpful Report

Posted 2 months ago

Hello Sheila Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that our service team were so helpful, I will certainly pass on your comments to Chloe who assisted you. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,044 reviews