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Credit Angel Reviews

4.0 Rating 817 Reviews
83 %
of reviewers recommend Credit Angel
4.0
Based on 817 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone
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Phone:

0345 222 1550

Email:

support@creditangel.co.uk

Location:

Alderley Park, Congleton Road, Macclesfield
SK10 4ZE

Anonymous
Anonymous  // 01/01/2019
Everything on me is recorded in a simple way. Thank you.
Helpful Report
Posted 9 years ago
Dear Kathlyn, Thank you for your review. We are glad to hear you found everything you needed on your Credit Report and found our system simple to use. If you require any assistance making the most out of your Credit Angel membership please call out Customer Support Team on 0844 251 1780. Kind Regards The Credit Angel Team
Posted 9 years ago
Although getting a credit rating was useful I did not find the process user friendly. Entering a postcode was the first stumbling block then entering a pin which I hadn't received then trying to phone customer service which was closed. So to sum it up I would like to cancel immediately.
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Posted 9 years ago
Dear Tracey, Thank you for your constructive comments. We apologise that the email containing your PIN was not received; if you were to click "forgotten my PIN number" this will mean another email containing a new PIN will be sent to you within 5 minutes. I will look into why the email was not received with the credit reference agency Call Credit Limited who provide the PIN's for security purposes. We can confirm your membership has been terminated and a confirmation email has been sent to you. Kind Regards The Credit Angel Team
Posted 9 years ago
Was so simple and easy to use! Secure and within minutes I had my score! Laid out fine and everything I needed to know was their.
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Posted 9 years ago
Dear Corinne, Thank you for your review. We are glad to hear you found everything you needed on your Credit Report and you are happy with the service we have provided. If you require any assistance making the most our of your Credit Angel membership please contact our Customer Support Team on 0844 251 1780. Kind Regards The Credit Angel Team
Posted 9 years ago
Once you have created an account there seems to be no way to cancel, clearly you have to enter your card details and then they start charging you!!!! Don't do it!!!! Still trying to find out how to cancel but I expect I'll be charged for that! Honestly shocking service! Very very cross!
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Posted 9 years ago
Dear Claire, You can cancel your Credit Angel membership for free at any time by calling our Customer Support Team on 0844 251 1780 or by emailing us on support@creditangel.co.uk. You are able to find all our contact information on the Contact Us section of our website https://www.creditangel.co.uk/contact We can confirm your membership has been terminated as requested and we have confirmed your cancellation via email. Kind Regards The Credit Angel Team
Posted 9 years ago
please
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Posted 9 years ago
Very easy to use. Great customer service, spoke to Lorraine who was very helpful. Brittini Riley Brittiniriley@hotmail.co.uk
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Posted 9 years ago
Dear Brittini, Thank you for leaving your positive feedback for Lorraine! We are really pleased you found the service helpful. Kind regards, The Credit Angel Team
Posted 9 years ago
It is very good.. Easy to understand and very informative
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Posted 9 years ago
Dear Julius, Thank you for taking the time to leave your positive comments. We are really pleased that you found Credit Angel met with your requirements. Kind regards, The Credit Angel Team
Posted 9 years ago
Steve was very helpful and I would recommend anyone to speak to him as his very out going and helpful
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Posted 9 years ago
Waste of time!!!! oh now i need too phone up so you don't take money out of my account in 14 days it's a con
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Posted 9 years ago
Dear Jason, We are sorry you have been disappointed with Credit Angel. We offer a 14 day free trial to Credit Angel, and you can cancel at any time during the trial period by calling or emailing us. I can confirm I have cancelled your membership and no payments will be taken. Kind regards, The Credit Angel Team
Posted 9 years ago
On being unable to log in I rang Credit Angels where Chris was able to explain why. Polite and helpful. Tried sending an email today so rang and spoke to Natasha who directed me to this review page, again very helpful.
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Posted 9 years ago
Dear Linda, Thank you have taken the time to write such a positive review. We are pleased to hear you have been experience the high level of Customer Service we expect from all our agents. Kind Regards The Credit Angel Team
Posted 9 years ago
How do i cancel after 10 mins worst site ever
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Posted 9 years ago
Dear Daniel, We apologise you were not happy with our website. We can confirm your membership has been terminated as you have requested. Kind Regards The Credit Angel Team
Posted 9 years ago
Its hard to understand.
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Posted 9 years ago
Dear Lisa, We apologise you found our website difficult to understand. If you require any assistance making the most of your Credit Angel membership please call our Customer Support Department on 0844 251 1780. Kind Regards The Credit Angel Team
Posted 9 years ago
did exactly what it said on the tin !! no fuss, no bother.
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Posted 9 years ago
Dear Dean, Many thanks for taking the time to leave us some great feedback, we really appreciate it and are glad that the service you received was as expected. Kind regards, The Credit Angel Team
Posted 9 years ago
Was called on what looked like a UK mobile no but it was a indian call centre they promised me £400 then took all my details then handed me over to a third party broker and I got this credit angel info. I never asked for it!
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Posted 9 years ago
Dear Hazel, We are sorry that you had had this experience. We would love to talk to you to see if we can help rectify the situation, one of our agents will be in touch. If you prefer, you can call us on 0844 251 1780. Kind regards, The Credit Angel Team
Posted 9 years ago
Just some of the information needs to be removed or replaced
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Posted 9 years ago
Dear Robert, Thank you for your feedback. Please contact our Customer Support Department on 0844 251 1780 and we can advised you how to rectify this query. Kind Regards The Credit Angel Team
Posted 9 years ago
The report is not sufficiently detailed. No explanation of the score is given. The score is only on an 'out of five' star system. No advice on how to improve the score is given. All of these are given by Experian in greater detail, with the same given information.
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Posted 9 years ago
Very good thank you
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Posted 9 years ago
Dear Gina, Thank you for taking the time to leave us your feedback, we are pleased you found the service to be good. Kind regards, The Credit Angel Team
Posted 9 years ago
I phoned with an issue which was dealt with swiftly by Chris l and natasha and they were both extremely professional and helpful top mark for them both
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Posted 9 years ago
Dear Mathew, Thank you for taking the time to leave some great feedback for both Chris and Natasha, we really appreciate your comments! Kind regards, The Credit Angel Team
Posted 9 years ago
Great service. Couldn't log in so called Credit Angel who answered quickly and sorted the issue within just a few minutes!
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Posted 9 years ago
Dear Richard, Thank you for taking the time to leave us some great feedback. We are really pleased our team could help! We hope you enjoy your membership. Kind regards, The Credit Angel Team
Posted 9 years ago
My time with credit angel was quick easy and pleasant, I spoke to Lorraine and she was really helpful.
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Posted 9 years ago
Dear Michaela, Thank you for taking the time to leave us your comments, we are so pleased that you found Lorraine helpful. It is great to hear that you found the service easy and pleasant! Kind regards, The Credit Angel Team
Posted 9 years ago
Credit Angel is rated 4.0 based on 817 reviews