Credit Angel Reviews

Name: Credit Angel
Rating: 3.95

4.0 Rating 817 Reviews

83 %

of reviewers recommend Credit Angel

Company Reviews

Metrics

Info

4.0

Based on 817 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0345 222 1550

Email:

support@creditangel.co.uk

Location:

Alderley Park, Congleton Road, Macclesfield
SK10 4ZE

Credit Angel 5 star review on 2nd December 2021

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No way of canceling online. If you search the small print at the bottom you find FAQs and buried in those is the information that you can only cancel by emailing customer support. Still waiting for a reply.”

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Posted 9 years ago

Dear Linda, Thank you for your comments, we are sorry you have not found the cancellation process smooth. You can cancel by email or by calling us on 0844 251 1780. We deal with many customers each day via email, and aim to respond to them all within 48 hours. As we only received your email approx. 5 hours ago, we haven't yet been able to action your request. I can confirm that one of our team will deal with your request as soon as possible. Kind regards, The Credit Angel Team

Posted 9 years ago

“Lorraine very helpful and website easy to use”

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Posted 9 years ago

Dear Daniel, Thank you for taking the time to leave your comments. We are really pleased that you found Lorraine helpful and the service easy to use. Kind regards, The Credit Angel Team

Posted 9 years ago

“You can get the same report for free at another website, but if you don't mind paying it good.”

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Posted 9 years ago

Dear Katie, The free credit reports you refer to are only updated on a monthly basis where as our credit reports are live meaning they are constantly updating every minute. Also on our membership area you have access to your social score which is a new concept lenders across the UK are using make their lending decisions as well as thousands of online saving vouchers and much much more. Kind Regards The Credit Angel Team

Posted 9 years ago

“The website was quick and easy to access my credit score shame it was really bad”

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Posted 9 years ago

Dear Richard, Thank you for your review. We are happy to hear you found our website quick and easy to use and are grateful for your positive comments. Feel free to give our Customer Support Team a call on 0844 251 1780 and we will be happy to give you some simple tips on how to improve your Credit Score! Kind Regards The Credit Angel Team

Posted 9 years ago

“been trying to log in using the passcode I got giving by them still cant not log in”

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Posted 9 years ago

Hello Tracey, One of our team have tried to call you to assist. We will keep trying and I am sure we can help you log in. Kind regards, The Credit Angel Team

Posted 9 years ago

“Information was available promptly leading to quick loan on line.”

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Posted 9 years ago

“Trying to log-in to my account was difficult , everytime I pressed log-in it kept bringing up the sign up for new members so spent quite a lot of time trying to access my account. This really needs looking into. Although the first 30 days are free I have been charged £1.00 and only signed up on 7th August - no notification from the company for why this money was taken.”

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Posted 9 years ago

Dear Catherine, Thank you for your review. The £1 payment you refer to is a validation fee which is taken from the card once an application is completed then automatically refunded; the payment is essential to obtaining your credit report and is advised in our Terms and Conditions. We apologise if you were experiencing technical issues when attempting to log into your account. These issues were occurring due to an update to our website late last week were we have added the availability to access your Social Score through Credit Angel. Social Scoring is a new concept used by lenders across the UK to help make their lending decisions. If you require any assistance making the most of your Credit Angel membership please contact our Customer Support Team on 0844 251 1780. Kind Regards The Credit Angel Team

Posted 9 years ago

“Website was so straightforward to use, nothing confusing about what the information meant, well laid out and easy to navigate! Cancellation process so easy, Ben was very polite and efficient, 5 star service thank u!”

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Posted 9 years ago

Dear Niki, We are happy to hear you found our website straight forward to use and informative. Thank you for your kind comments about Ben and for taking the time to leave a review. Kind Regards The Credit Angel Team

Posted 9 years ago

“Hello there--I have just spoken with Christopher and he appreciated that I was elderly and had a tragic situation in my life a few months ago and that I had been seeking a loan. I had no idea that I had signed up to Credit Angel and was getting monthly charges. He listened and without a prompt from me, consulted with his manager re the circumstances. Result--I was advised I would have payments refunded. He was also polite, not patronising and a credit to your company. Many Thanks--Ian H”

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Posted 9 years ago

“Very useful”

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Posted 9 years ago

Dear Surya, Thank you for your review. We are happy to hear you found our service very useful. Kind Regards The Credit Angel Team

Posted 9 years ago

“Hi have been charged 19.99 for your service instead of14.99 I can't get a loan or a card total rubbish just lost more money using you”

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Posted 9 years ago

Dear Maureen, At the time your membership was organised we charged a monthly subscription payment of £19.99 however we recently have decided to lower our fee to the more competitive price of £14.99 per month for new customers. If you would like to contact our Customer Support Department on 0844 251 1780 we will be able to give you some simple tips on how to improve your credit rating which will in turn increase your chances of obtaining the finance you require. Kind Regards The Credit Angel Team

Posted 9 years ago

“Spoke to Ben earlier he was polite and very quick to find the information I requested.”

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Posted 9 years ago

Dear Ian, We are glad to hear you were happy with the services provided by Ben. Thank you for taking the time to leave your review. Kind Regards The Credit Angel Team

Posted 9 years ago

“Lorraine was extremely professional, patient with impeccable people skills! She is a credit to your company. Hazel Edwards”

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Posted 9 years ago

Dear Hazel, Thank you for taking the time to leave such great feedback for Lorraine, she will be delighted! Kind regards, The Credit Angel Team

Posted 9 years ago

“Its good however, it appears there seems to be no advice on how to help improve your score and you have to do digging yourself to find out what has made your score low. would give 5 star if it had these features. however i am impressed with how cheap you are and everything else.”

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Posted 9 years ago

“I found the credit rating hard to understand, and struggled to find somewhere to explain what ?/5 and ###points meant.”

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Posted 9 years ago

Dear Robyn, Thank you for leaving a review. We are sorry that you have found the credit report scoring difficult. One of our customer support team would love to speak to you to try and help, we will try and call you today. Kind regards, The Credit Angel Team

Posted 9 years ago

“Easy to cancel membership over the phone and good advice given, may join later on. Natasha gave sound advice Tan”

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Posted 9 years ago

Dear Tan, Thank you for taking the time to leave your comments. We are pleased that you received good service, and hope you will return to us soon. Kind regards, The Credit Angel Team

Posted 9 years ago

“Dreadful service. Never answer the phones on 0844 numbers and never respond to emails. Got diverted to this via a mobile phone application. A complete scam ! Avoid at all costs”

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Posted 9 years ago

Dear Peter, We are experiencing an extremely high volume of calls and emails at the moment so we apologise if you have not been able to get through to speak to a Customer Support Agent. Checking our records I can see that you spoke to our Customer Support Team at around 13:30 today and your request has been actioned. I hope your query has now been resolved to your satisfaction. Kind Regards The Credit Angel Team

Posted 9 years ago

“Phoned up to cancel service was great straight foward”

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Posted 9 years ago

Dear Mick, Thank you for taking the time to leave us a review. We are sorry that you want to leave us, but are pleased that you found the service easy and helpful. Kind regards, The Credit Angel Team

Posted 9 years ago

“Rang credit angel customer services spoke to chris who was absolutely brilliant in dealing with my query. Was Expecting a long complicated call I.e going through security questions etc Chris dealt with all my questions without any hassle was so efficient and professional... Well done”

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Posted 9 years ago

Dear Immi, Thank you for taking the time to leave us your feedback. Chris will be really pleased with your comments! We are pleased that you found us professional and helpful. Kind regards, The Credit Angel Team

Posted 9 years ago

“Easy to use and all the info I needed was given. Very good prompt polite service when I rang to cancel the subscription too.”

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Posted 9 years ago

Dear Gemma, Thank you for taking the time to leave your comments. We are really pleased that you found the site informative, and the service helpful. Kind regards, The Credit Angel Team

Posted 9 years ago

Credit Angel is rated 4.0 based on 817 reviews