Craft Gin Club Reviews

4.8 Rating 6,453 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too sure, has been okay. But I’ve emailed regarding cancelling and they send out random emails and then don’t follow up or reply so I have about 6 emails and no answer..”

Helpful Report

Posted 2 months ago

“Sorry to say that the Christmas box just received is poor. I have been a member for years and it's always a bumper haul. A bag of crisps, small peanuts and a couple of chocolates is a very poor show.”

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Posted 3 months ago

“So frustrating to wait for your orders. I have been a member on and off now over 5 years. I haven't learned.”

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Posted 4 months ago

Hi There, Thank you for your feedback, and we’re really sorry to hear about your frustration with the wait for your orders. We completely understand how disappointing delays can be, especially as a loyal member for over five years. Please do drop us an email at members@craftginclub.co.uk so we can help! Kind regards, Yasmine Customer Service Team Leader

Posted 3 months ago

“I also setcforcactarer box, not realising I was signing up for subscription. It was OK for a short while. But due to ill health I was advised to give up alcohol. But I've seen all the problems, people are having with truing yo cancel the subscription. I will inform my bank this company don't have my permission to take money from my account. And if it means blocking my card I will. So let's see what happens when I try to cancel this subscription. By tgecwsy I have no complaints about the gin and treats I have received. But I'm taking my GPS medical advice”

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Posted 6 months ago

“Whilst trying to cancel and change frequency it altered it to monthly. Immediately I received an email stating an order had been placed - dodgy practices! I’ve written to the company under GDPR asking them to cancel order, subscription and remove all my data. Ignoring this request will cause them to breach GDPR as they have to accept by any form of communication. Also made complaint to credit card company and Advertising Standards Agency. Suggest others consider same. Going under GDPR etc. Update 17/06 - experience considerably improved with good comms from company so re-rated 3. Co responded. Order canx. Believe refunded. Still think 'phone call canx' policy needs to made clearer and less plastic packaging please”

Helpful Report

Posted 9 months ago

Hi There, Apologies if our email was missed but I can see we got back to you a couple hours after your original email. Please do keep an eye out for the email from us, we confirmed the cancellation and refund of your order as requested and that all your data had been removed. Kind Regards, Yasmine Customer Service Team Leader

Posted 8 months ago

“This company used to be amazing. Great monthly gin, tonic and snacks boxes. The boxes were delivered by Royal Mail and delivered well. However recently they have started to use EVRi to deliver their boxes, whom are sadly not reliable in any form, so I’ve cancelled. It’s upset me to cancel, but I can’t trust EVRi. CGC have told me this is because RM can’t do large deliveries. I’ve spoken to my own postman whom laughed his head off when I told him what I’d been told. He said that’s rubbish RM deliver large package everyday. The truth is CGC have gone to a cheaper courier, well unfortunately it’s going to cost them a lot of loyal customers, must like myself. I’ve already spoken to others on social media who also feel the same way. So sad, they were such a great company.”

Helpful Report

Posted 9 months ago

Hi Jacqueline, We're so sorry to hear that you've cancelled your membership. To ensure that we're always doing our best we tend to partner with different couriers from time to time to see how they perform. Evri have one of the most successful delivery rates in the UK and this is what caught our eye but we can completely understand that due to human nature, issues can always arise. We're always asking for feedback so we'd love for you to give them a change and share with us your experience, so moving forward so we can improve the service. If you do choose to rejoin the club, we'd be so happy to have you! Kind Regards, Yasmine Customer Service Team Leader

Posted 9 months ago

“I really enjoyed the club, but with excess gin and the cost of bills, I wanted to cancel my subscription. I, like many these days, am quite busy. Therefore it really irritated me that I needed to call and sit on holding order to cancel my subscription. I hate this sense of deliberate inconvenience in order to keep your cash coming.”

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Posted 10 months ago

“Decided to leave because you stopped using Royal Mail,that was the last straw. I found the boxes repetitive in terms of snacks etc, rarely would I choose to purchase any of them and the gins have been disappointing of late. I did like the club but changing the points scheme, the constant emails and promotions of other drinks club has put me off. I'd accumulated over 10000 points but they were practically worthless. The value doesn't seem there and the ethos gone. Too corporate and greedy is how the club feels now.”

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Posted 11 months ago

“the troumle is \i dpn,t know how to spend the points I have built up! 111uble i s I don/t know hlo==pw ro spnd the bonus points I have built up475”

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Posted 11 months ago

“An expensive way to buy a bottle of gin and snacks that cannot be eaten due to allergies. Would be much better if customers could choose their own extras”

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Posted 1 year ago

“Like others I used to love receiving the monthly box but over the last few years feel the overall value for money has declined. In addition the rewards program has almost become irrelivant (I currently have 5000+ points) as you only offer discount for the the online shop now - not able to put them towards a monthly box. I think you should reward your customers better considering the amount of money spent”

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Posted 1 year ago

“I used to love receiving my monthly box but I feel like the quality of the extras has gone down yet the price has increased. I've been a customer for over 3 years so I think it would be nice if the rewards program was better, you only offer Money of vouchers in the online shop now as you used to be able to use them off a box . I think you should reward your customers better considering the amount of money spent”

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Posted 1 year ago

“I've had membership for years and have nearly 5000 reward points. However this amounts to being able to get £5 off a purchase of minimum £50 spend. Would prefer no minimum spend.”

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Posted 1 year ago

“Communication, I find very difficult, as you can only communicate via email? And as I’m well over 70 now, I prefer to talk to people, if possible? Thank you. Tony”

Helpful Report

Posted 1 year ago

Hi Tony. I'm sorry to hear this, I've just sent you a link to buy, that's hopefully a little easier - apologies for the hassle this is causing you. Do reach out if there's anything else I can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Please, please, please no more Schweppes tonics. They're cheap and nasty and leave a bitter saccharin taste in your mouth which in no way compliments the gin.”

Helpful Report

Posted 1 year ago

“The gin is wonderful. BUT: 1. The delivery time promised is frightful,. sometimes 10 days, sometines part delivery sometimes ripped packages. Royal mail is NOT the best. 2 I once was able to access my account, but it is now restricted. I therefore do not know an actual amount that I spend, when it will correctly arrive (except receiving changed dates from Royal Mail). Only available from my Bank, but no details. 3 I have tried many times to send a message to you, but this is never possible. This is a shame. Your gin prices are high, and I would accept that it should be reciprocated by giving some respect to your customers - especially your constant quotes of fast delivery.. 4 I received a small package containing 4 small tins of tonic water. Why? I will not give up my membership, because I think you are better that this. Two more members who wish to remain nameless have also experienced similar problems, and I would like to see some improvement. You are worth it, I believe. Sincerely, Leslie J Dalton 4 Rainham Road, Rainham, Essex, RM13 7RR.”

Helpful Report

Posted 1 year ago

Hi Leslie. I'm sorry to hear of the issues raised, I've emailed you directly as I'm keen to get to the bottom of each of the points you've raised. Kind regards Trine Head of Customer Service

Posted 1 year ago

“While the gin boxes are a delight to receive, when anything goes wrong, the customer service isn't acceptable and falls very short of the expectations of a brilliant brand. Not a one-off experience either. Final straw today and I have cancelled my membership.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you've had a bad experience with our customer service. Thank you for your comments, we always appreciate feedback! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Not easy to spend points. You have to spend a lot of money to use them. You should be able to save them up and use the whole amount on one bottle of gin.”

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Posted 1 year ago

“Spiced Rum was nice, but quite mild in flavour was expecting more spice.”

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Posted 1 year ago

“The treats were all fantastic and while I love dark, golden and white rum, I dislike spiced rum otherwise it would have been 5 stars.”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,453 reviews