Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,453 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancellation process cannot be done online and after several confirmations it forces you to call them. The line has been busy every time I try. There is no way it should be this complicated in today's modern world. I had a run subscription. The first bottle was very good, the next not good and the last two middling. Would have been 3 stars without the ridiculous cancellation procedures they use.”

Helpful Report

Posted 2 days ago

“Today I have cancelled my Craft Gin Club membership after 4 years. As we put all the mixers in a cupboard next to the mixers from the previous boxes that remain unused because they're all super high sugar so I can't even drink them (why no diabetic friendly option?) the lunacy of why I stayed so long sank in. The only way to cancel is to call a UK phone number to an overseas Helpdesk is disappointing to find but fortunately that's going to become illegal here in the UK to force customers to make cancellation requests by phone soon. The 'if we can't cancel the subscription your whole account is cancelled and you will loose your loyalty points' is a vicious and predatory retention tactic My Gold Membership, my 8000+ loyalty points all gone along with the sickening experience will ensure I chose not to use CGC again”

Helpful Report

Posted 6 months ago

“I enjoyed my membership until I received a duplicate monthly box. When I complained I was told I would have to return it at my cost and they would refund. The parcels are heavy. Their mistake, why should I have to pay to return? At £45 you expect better management of boxes sent out”

Helpful Report

Posted 6 months ago

“Most of the boxes are of reasonable quality, but I've received some bashed and some with open/burst packets inside. The final straw was seeing the business model as I tried to reduce and then cancel my subscription. The only way to cancel was to call and wait on hold and this is not something I want to be signed up to. Shame - as if they had offered more flexibility online I probably would have stayed with less frequent deliveries.”

Helpful Report

Posted 7 months ago

Hi There, We're sorry to hear about any bashed, open or burst snacks. We always do our best to pack our boxes in the safest way possible to keep all your treats in tact but sometimes in transit snacks may pop. If you drop us a email at members@craftginclub.co.uk we'll be more than happy to replace those damaged items. We're always doing our best to offer flexibility, in your members area you have the ability to skip a box or change your frequency so it suits you, you can also drop us an email and we can assist too! Our wait times for cancellation are always under four minutes and today you'll be able to speak to an agent within 2 minutes. Kind Regards, Yasmine Customer Service Team Leader

Posted 7 months ago

“I signed up for a sampler box, never activated my account and was hit with a 45 card charge that I never authorised. I couldn't possibly cancel the order as I never had an account activated. When asking Customer Services for help, they sent me a "reset" password email, but it came up as "activate your account" for the reasons stated above. This is a very weird business practice and I'm not 100% sure of how honest this company is. Calling a landline that nobody answers to in order to get help is also bizarre. I would like my full refund immediately.”

Helpful Report

Posted 8 months ago

Hi Mari, We're sorry to hear you missed the deadline. I've dropped you an email so keep an eye out. Kind Regards, Yasmine Customer Service Team Leader

Posted 8 months ago

“Very sketchy business practises: - allows you to sign up for a free trial but never creates an account - happy to continue taking your money without ever having an 'active' account. - to cancel you have to find the small link on the site, then create an account, then phone them up to cancel - if you try and reset your password or log in (this is a service charging you nearly £50 a month!) you will be met with an embarassingly poor website that crashes on the login page constantly There are plenty of subscription services that are not so skeezy. Try them.”

Helpful Report

Posted 8 months ago

“Cancelling is a NIGHTMARE! If you want to cancel, then you should be able to cancel, not be expected to say 'no thanks' half a dozen times. It should be a one-click wham-bam-thankyou-ma'am. The idea is nice, but for the cost, the gin is nice, the additional bits are hit and miss, and the magazine is stuffed through with those cr*ppy leaflets that tend to spread across the floor when you open it. The rewards system seems a bit of a scam, if you are being rewarded for your loyalty, then you shouldn't have to have an ever increasing minimum order when you redeem your voucher. It's obviously expertly worded to exaggerate the value of these 'loyalty points'. If you were a valued customer, you shouldn't be expected to have a minimum order for one, and a higher minimum order for a higher value reward voucher. It should just be treated like a normal voucher, as part payment, not a veiled incentive to get more money from you in a way that looks far better than it actually is. It's this kind of behaviour that makes it more apparent that you're not treated as a loyal member, or customer, but just as a source of income, that they will try and squeeze as much as they can from you in, I feel, dishonest ways.”

Helpful Report

Posted 9 months ago

Hi There, We're sorry to hear you found the cancellation process difficult this of course is not the intention at all. Regarding our reward system we offer two types of rewards, money off reward or a free product reward. The reason we offer two types is so they can suit members with both a high or low value orders so all terms are easily met, we're sorry to hear you didn't feel this way. As always, we welcome feedback so thank you for sharing. Kind Regards, Yasmine Customer Service Team Leader

Posted 9 months ago

“Unfortunatly, I never received it. Royal Mail advised it was delivered yet nothing had arrived. I checked with my neighbours and event calling royal mail, they said they wouldnt do anything about it. Cancelled my subscription as I cant risk losing money for a parcel that never arrived. The contents look amazing from the website and hoping that the taster box was going to be as great to keep the subscription going, however, I wont be unfortunatly.”

Helpful Report

Posted 9 months ago

Hi Soph, We're sorry to hear this. I've dropped you a message a few days ago but haven't heard back just yet, please do get back to me as soon as so we can get this resolved, we wouldn't want you to be without a box! You can drop us an email at members@craftginclub.co.uk and we'd be more than happy to help. Kind Regards, Yasmine Customer Service Team Leader

Posted 9 months ago

“Not the best to be honest, I tried their taster box which was excellent. I think paused my first box as I wanted to look at he website more and see what sort of thing they offered on a monthly basis. However the money still came out my account, I emailed and they told me that they couldn’t do anything about it until the box was delivered and I’d then have to pay to send it back. It arrived eventually, I thought I’d try it seeing as I’ve paid for it. I have to say I was disappointed nearly £50 on a bottle of gin, two tonics and two fizzy drinks which were disgusting, so they went down the sink. The only decent thing in the box was the measly two snacks, the vegan chocolate was not appealing at all. Safe to say I’ve completely cancelled the box and won’t be joining up again. I think it’s a complete rip off and you can buy better gin in Aldi.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that you missed the deadline to skip a box. Discovering new gin brands and flavours is a really important element of the club for our members and we always strive to source spirits that will broaden your gin horizons, these are acompanied with tonics, mixers and snacks that we curate to create the perfect box. We're sorry to hear if this months box didn't suit your personal taste. As always we greatly appreciate your feedback. Kind Regards, Yasmine Customer Service Team Leader

Posted 11 months ago

“Decent product but tricky to cancel once you get started despite being very easy to order more online. Call to their customer service required between usual business hours.”

Helpful Report

Posted 11 months ago

“March Box was very disappointing -and very poor value”

Helpful Report

Posted 11 months ago

“I used to love the excitement of opening a gin box. I feel there should be the ability to tailor the tastes more, and whilst I appreciate the idea is to try new gins and products, there are flavours each of us dislike and it would be great if we could state what we'd not like to receive. A recent Customer Services response was extremely disappointing and borderline rude, with no consideration of the cost of living crisis being experienced currently by so many. Significantly different to previous responses received, when you were able to talk to a representative, not being able to speak to someone and the delay in receiving a response to resolve for days is frankly not good enough. I no longer consider the boxes value for money. The snacks seem quite similar each time or very unusually paired to the gin and mixers, however some have been great. The rewards are pointless as you still have to spend a small fortune in order to receive a reward when trying to redeem. Delivery for me to date has always been through Royal mail - no issue with this, but understanding this is changing to Evri has seriously put me off as I've had parcels lost by this courier in the past and there always seems to be a longer wait via this method of delivery”

Helpful Report

Posted 11 months ago

“Value for money is extremely poor these days. Rewards system is terrible. I've got 4,000 points that I can't use as I'm not spending £100 on top of what I'm already paying for the box and you can't combine the free items would your subscription box. They offer no pause option online. I forgot to cancel one box and emailed them immediately and they refused to honour it despite explaining I was in financial difficulty at the time. This really isn't a great subscription management experience. Other subscriptions offer much better control, flexibility and rewards systems. Think I'm about done so will be definitely pausing, maybe cancelling if it doesn't look like the flexibility, value or rewards improves.”

Helpful Report

Posted 1 year ago

Hi Amy, We're sorry to hear you missed the deadline for the upcoming box. As always, we never want you to be stuck with a box you don't want. We give you 30 days to return the box for a full refund. If you drop an email to our memberships team at members@craftginclub.co.uk, we'll be happy to send you the guide on how to do this. We also offer the option to pause your membership, you can also do this via email! Kind regards Yasmine Customer Service Team Leader

Posted 1 year ago

“It’s a great novelty and a nice way to try new gins, but they tend to repeat a lot of things which isn’t so great. The delivery isn’t that reliable either, even with thirst class.”

Helpful Report

Posted 1 year ago

“I love the gins but very disappointed with the snacks as everything is catered for vegans an vegetarians I feel you are discriminating against people that enjoy meat products crisps an nuts very flavourless.”

Helpful Report

Posted 1 year ago

Glad you're loving the gin! Sorry to hear you weren't keen on the snacks, your feedback is appreciated and we've made sure to pass on your comments.

Posted 1 year ago

“I bought the first rum box but I didn't think much of the rum, it didn't inspire me to buy more rum boxes.”

Helpful Report

Posted 1 year ago

Thanks for your feedback Claire, it's much appreciated!

Posted 1 year ago

“Rum cocktails recipes and Rum generally not to my liking. To sharp tasting.”

Helpful Report

Posted 1 year ago

“After becoming a member of the craft gin club. My husband being a rum drinker was really excited when you announced you were going to issue a rum box. (He seen how pleased and excited i was on receiving mine). On receiving his rum box he got just as excited as my self. But on tasting it using the recommended recipe and mixer in the booklet he was really disappointed. The nominate flavour seemed to be more whiskey than rum. He felt that being the first rum box there could have been a better choice.”

Helpful Report

Posted 1 year ago

“Hi, unfortunately, the Rum sent was not to my liking at all. The flavour of the rum was like something created in a laboratory rather than a barrel and just did not work with the spiced flavouring. It may well taste very nice on a cocktail but it's not something that I would try. I have marked this bottle for giving away at the earliest opportunity.”

Helpful Report

Posted 1 year ago

“I used to love the gin club but now I feel the price has become prohibitive to me continuing to purchase.”

Helpful Report

Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,453 reviews