Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have enjoyed my membership until recently. I had put my membership on hold, this was confo. Then a payment was taken which cleared my bank account, leaving me, an 80 year old pensioner, without money for even milk. After a series of emails I was eventually advised the funds would be repaid within 3 or 4 days. This was 10 days ago. Still nothing new emails are being ignored. RUBBISH customer ser?”

Helpful Report

Posted 1 year ago

Hi Gill. I'm so sorry to hear this, it looks like a misunderstanding on our part. I can see that the refund was processed following your latest email, do get in touch if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“the website is atrocious unable to use a voucher. even following the links sent by letter. There are no contact details it just goes into a hole, and details of my payment card had been kept even though I had cancelled my account. I am certain that this is not compliant with GDPR. Will not deal with this shower again”

Helpful Report

Posted 1 year ago

I'm sorry to hear of the complications you experienced when trying to use your voucher. It looks like the issue was solved via email, do let us know if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I bought the first rum box but I didn't think much of the rum, it didn't inspire me to buy more rum boxes.”

Helpful Report

Posted 1 year ago

Thanks for your feedback Claire, it's much appreciated!

Posted 1 year ago

“My gin pkt was weak”

Helpful Report

Posted 1 year ago

Sorry to hear this Shiley, we always welcome more feedback via memberscraftginclub.co.uk. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I tried to cancel and pressed the button on the website. You’d think it would be that simple. NO, you then have to continue pressing cancel through another 7 or so options asking each are you sure? You’ll lose the point that you can only use when you spend more money. The boxes of Gin themselves are not too bad but the rest of it is just a way to get more and more money out of you.”

Helpful Report

Posted 1 year ago

We're so sorry to learn about your bad experience with our cancellation journey. We always try and gather feedback when a member cancels via their account, alternatively, you can also cancel simply by emailing our lovely team at members@craftginclub.co.uk, they're always happy to help!

Posted 1 year ago

“Love the new rum box”

Helpful Report

Posted 1 year ago

“They do not respond to your messages. I cannot log into my account as the emails to activate do not come through. But I get the ones from Royal Mail. I have been messaging since 26/7 and just get a sorry we are busy we will come back to you and look out for your reply but they never do. I was charged for a 2nd box one week after signing up and have no way to control my account. They have no phone line. Do not answer messages/emails. Total scam - they will take your money but not help you.”

Helpful Report

Posted 1 year ago

Hi Arisha. I'm so sorry for the delay in replies, but happy to see we solved the log in issue via email in the end! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Signed up at a discounted rate, 16 quid instead of 42, ordered received within 2 days. But then they charged me £45 for another membership. Theyre now refusing to refund me. The most obvious scam/con going. I'll be going directly to my bank to get my money back Scum.”

Helpful Report

Posted 1 year ago

Hi! I'm so sorry to learn of your experience with us, but happy we were able to solve the problem via email. Please do get back in touch if there's anything else we can do for you! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Bought this for my husband as an anniversary gift. It arrived whilst we were on holiday so we missed all the rum celebrations! However, surprised him when I gave it to him on 18 July...but he was so jet lagged he had forgotten to even buy a card!”

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Posted 1 year ago

“Amazing! I would subscribe to a rum box if available”

Helpful Report

Posted 1 year ago

“The boxes are something to really look forward to, each one being different and carefully thought out to work well together, definitely would recommend as a treat for yourself or a present for a lucky other!”

Helpful Report

Posted 1 year ago

“Excellent flavours!”

Helpful Report

Posted 1 year ago

“I'm not much of a rum drinker, but my daughter is. So really, I ordered it for when she comes round. We both had the perfect serve. Wow!!!!! Such an amazing flavour. There may not be much left for her next visit.”

Helpful Report

Posted 1 year ago

“Scam artists. Take advantage of customers in a cost of living crisis.”

Helpful Report

Posted 1 year ago

Hello! We're so sorry to hear you've had a bad experience. If you email us at members@craftginclub.co.uk a member of our lovely Memberships Team will be on hand to help - we're keen to understand how we can improve!

Posted 1 year ago

“Spiced Rum was nice, but quite mild in flavour was expecting more spice.”

Helpful Report

Posted 1 year ago

“This is a very interesting Rum. It has hints of sweetness but it isn't sweet it has a honey flavour on the tongue and is lightly spiced. It is a very pleasant drink which goes down really easily. Thank you for bringing it to our attention.”

Helpful Report

Posted 1 year ago

“Lovely smooth Rum , fantastic selection of nibbles & cocktails & magazine! we really enjoy opening this new box- 1st summer special Rum box we’re so hoping this could be the start of something really good & not just for the Summer please ! It’s a 10 out of 10 from us”

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Posted 1 year ago

“I really enjoy the variety of items that get posted each month!”

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Posted 1 year ago

“Really enjoyed the rum box - especially having everything I needed to make such a delicious cocktail :)”

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Posted 1 year ago

“It's great to have the offer of a special rum box, when spiced rum is something else I'm partial to! It seemed just like a gin box, but for that difference -- good selection of snacks and matching mixers. I have yet to try the cocktail but am looking forward to it!”

Helpful Report

Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,413 reviews