Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love receiving my box every month It’s always exceeds my expectations, excellent value for money and always interesting with different Gins,brands etc Highly recommend”

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Posted 1 year ago

“November gin box is fantastic, I loved everything in it so much that I order the booster box so I could enjoy more of the cocktails and perfect serve, snacks were right up my street too!”

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Posted 1 year ago

“Always something to look forward to,my wife who doesn't drink finds it fascinating to see if there is anything for her”

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Posted 1 year ago

“Love finding out about new gins and products that I've never heard of before. Great value for money and I've never had a problem with delivery”

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Posted 1 year ago

“Look forward to getting the box quarterly”

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Posted 1 year ago

“Great gins and a box of goodies too...what's not to love!”

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Posted 1 year ago

“You won't be dissapointed, always something new. Quite excited to receive my box and can't wait to open. Value for money is excellent, also makes a great present for any Gin lover. You can choose how often you want to receive your box from monthly to 3 monthly. Keep up the good work amazing. Thanks Wayne & Sharon”

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Posted 1 year ago

“It's always a exciting time when your Gin box is due for delivery, wondering what goody's you will get to try ,and of cause a different Gin To try.”

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Posted 1 year ago

“Can't wait for my next box Perfect that you allow every 2 months,as I found every month was too often as I had too many different gins on the go”

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Posted 1 year ago

“I've been a CGC member for almost 10yrs and yes I've paused my membership during some of these years for various reasons but I've always received great customer service, enjoyed my surprise boxes, and trying different gins that are local and worldwide! They are treat boxes for me and I pick and choose when I'd like one, I've been a monthly subscriber & quarterly subscriber, but I like the flexibility of choosing. So if I didn't want a box one month I would just skip it! For me, it's easy, no worries and been a pleasure to be a long term member! Thank you CGC!😊”

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Posted 1 year ago

“Love my gin box every other month. It’s like a gift to yourself so much so I get excited to open it and see what’s inside.”

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Posted 1 year ago

“Very Happy with everything you offer”

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Posted 1 year ago

“A great monthly treat and a pleasure to take time and enjoy the gin and magazine”

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Posted 1 year ago

“Great box and excellent value”

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Posted 1 year ago

“I love receiving the books and not knowing quite what’s inside :)”

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Posted 1 year ago

“The gin is wonderful. BUT: 1. The delivery time promised is frightful,. sometimes 10 days, sometines part delivery sometimes ripped packages. Royal mail is NOT the best. 2 I once was able to access my account, but it is now restricted. I therefore do not know an actual amount that I spend, when it will correctly arrive (except receiving changed dates from Royal Mail). Only available from my Bank, but no details. 3 I have tried many times to send a message to you, but this is never possible. This is a shame. Your gin prices are high, and I would accept that it should be reciprocated by giving some respect to your customers - especially your constant quotes of fast delivery.. 4 I received a small package containing 4 small tins of tonic water. Why? I will not give up my membership, because I think you are better that this. Two more members who wish to remain nameless have also experienced similar problems, and I would like to see some improvement. You are worth it, I believe. Sincerely, Leslie J Dalton 4 Rainham Road, Rainham, Essex, RM13 7RR.”

Helpful Report

Posted 1 year ago

Hi Leslie. I'm sorry to hear of the issues raised, I've emailed you directly as I'm keen to get to the bottom of each of the points you've raised. Kind regards Trine Head of Customer Service

Posted 1 year ago

“While the gin boxes are a delight to receive, when anything goes wrong, the customer service isn't acceptable and falls very short of the expectations of a brilliant brand. Not a one-off experience either. Final straw today and I have cancelled my membership.”

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Posted 1 year ago

I'm sorry to hear that you've had a bad experience with our customer service. Thank you for your comments, we always appreciate feedback! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Do not bother with 'next day delivery' they use royal mail and clearly have no control over delivery times, just collecting a top up fee. Their response was to ask the person I had sent it to as a gift to reject it. Brilliant, a late present then tell them they're not allowed to keep it? Have subsequently ignored email asking to refund delivery fee. Irritating to have a nice gift spoiled by unpredictable delivery and sharp practice collecting charges they cannot fulfill.”

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Posted 1 year ago

I'm so sorry for any confusion caused by our express delivery option. When placing an order before 1.30 PM on a Friday, the delivery will happen on the following Monday. I'm glad we could clear this up via email, let me know if there is anything else I can do to help. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Your boxes are always late and delivery is unpredictable. Change your courier - Royal Mail are hopeless. I am not happy with your service and I shall definitely cancel!”

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Posted 1 year ago

Hi GK. I'm so sorry to learn of your disappointment this month, and happy we could clear up the delivery timeline via email. Let me know fi there's anything else I can do for you. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I love looking forward to my gin box very month l like all the snacks and drinks that comes with it. I also like that some are vegan because my daughter is vegan and we can share. My daughter doesn't like gin.. But she loves the magazine and vegan snacks and drinks. The cocktail she makes hers with rum or voker.”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,413 reviews