Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love craft gin club, best club I have ever joined! I have enjoyed all the gins and treats that come in the monthly boxes. The boxes arrived on time anare very well packed. I have never had to return anything.”

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Posted 8 months ago

“Good value for money and I cannot wait till try all the others”

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Posted 8 months ago

“Amazing amount of stuff for the money you pay”

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Posted 8 months ago

“Fantastic company, I haven’t had a single complaint in all the years I’ve been a subscriber.”

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Posted 8 months ago

“Customer service above and beyond”

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Posted 8 months ago

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Posted 8 months ago

“Value for money is extremely poor these days. Rewards system is terrible. I've got 4,000 points that I can't use as I'm not spending £100 on top of what I'm already paying for the box and you can't combine the free items would your subscription box. They offer no pause option online. I forgot to cancel one box and emailed them immediately and they refused to honour it despite explaining I was in financial difficulty at the time. This really isn't a great subscription management experience. Other subscriptions offer much better control, flexibility and rewards systems. Think I'm about done so will be definitely pausing, maybe cancelling if it doesn't look like the flexibility, value or rewards improves.”

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Posted 8 months ago

Hi Amy, We're sorry to hear you missed the deadline for the upcoming box. As always, we never want you to be stuck with a box you don't want. We give you 30 days to return the box for a full refund. If you drop an email to our memberships team at members@craftginclub.co.uk, we'll be happy to send you the guide on how to do this. We also offer the option to pause your membership, you can also do this via email! Kind regards Yasmine Customer Service Team Leader

Posted 8 months ago

“An expensive way to buy a bottle of gin and snacks that cannot be eaten due to allergies. Would be much better if customers could choose their own extras”

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Posted 8 months ago

“Always a nice surprise receiving my box. The gins are different and it's nice to have something made specially for club members. The snacks are a lovely addition and we have found some firm favourite mixers, cocktails and snacks as a result of the gin club memberahip. The magazine is also interesting for real gin enthusiasts. I think the price is reasonable for what you get in the box and the notifications that your subscription has been taken and the postage is helpful.”

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Posted 9 months ago

“Great hand selected craft gins from independent distilleries accompanied by tasty snacks. Great to keep for yourself or as a gift”

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Posted 9 months ago

“Great products, and timely delivery at a great price”

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Posted 9 months ago

“The Gin club is absolutely fabulous. Customer service is second to none! Very quick replies to any questions. Delivered when they say it would be. And kept up to date with all tracking and emailed with info go on delivery. Many thanks Gin club and all staff”

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Posted 9 months ago

“Once again excellent and different selection - cheers”

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Posted 9 months ago

“Great price, fabulous customer service, delivery always prompt … perfect gift for gin drinkers”

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Posted 9 months ago

“Its my treat. I enjoy the cocktails after a hard weeks work and try gins and mixers and cocktails i would otherwise not experience. The treats are a great addition and feel like additional presents :) I am now aware of the great gins out there and I have expanded my preferred list of gin cocktail recipes.”

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Posted 9 months ago

“Their customers service is above and beyond. Yasmine on your Facebook page is fantastic, she responds to any queries promptly and politely. And that makes a happy customer.”

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Posted 9 months ago

“Loved the contents of my gin box, the gin was really lovely”

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Posted 9 months ago

“Greatvalue for money, chance to try different products”

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Posted 9 months ago

“If you like/love gin then craft gin club is for you. Lovely gins, mixers and nibbles and a lovely interesting magazine. It’s like Christmas when the box arrives.”

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Posted 9 months ago

“Its a real treat to look forward to unwrapping the Craft Gin Club box on arrival to unpack the gin and selected treats. The quality of gin and treats is consistently high and opens up new products and flavours not previously known about or sampled.”

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Posted 9 months ago

Craft Gin Club is rated 4.8 based on 6,413 reviews