Craft Gin Club Reviews

4.8 Rating 6,445 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money and excellent customer service”

Helpful Report

Posted 10 months ago

“the troumle is \i dpn,t know how to spend the points I have built up! 111uble i s I don/t know hlo==pw ro spnd the bonus points I have built up475”

Helpful Report

Posted 10 months ago

“I find some of the ‘extras’ in the box, are not appealing to me. I don’t like the syrups, finding them too sweet & mindful of extra calories.”

Helpful Report

Posted 10 months ago

“i enjoyed the whole box, the peppers were a surprise which i have given to my friend”

Helpful Report

Posted 10 months ago

“Wonderful to have whole package of gin & accompaniments. Don't always like everything but you can't please all.”

Helpful Report

Posted 10 months ago

“Lovely excellent taste”

Helpful Report

Posted 10 months ago

“I love my Craft gin boxes, they are such a treat each month”

Helpful Report

Posted 10 months ago

“I have enjoyed some fine and exciting gins from CGC. Unfortunately I have now cancelled my membership as it’s too expensive for me to continue given my pensioner status. Thank you.”

Helpful Report

Posted 10 months ago

“I became a member after receiving a gift of a year's supply by my son. I enjoyed it so much that I continued membership in my own right a couple of years ago. I look forward to the monthly box with great anticipation not least to sample the range of 'extras' included. I'm not particularly interested in the cocktail mixers so I pass these on. Personally I would prefer to have another tonic water instead. The monthly magazine is of a high standard and a fascinating extra. I wish the CGC all the best.”

Helpful Report

Posted 10 months ago

“Wish there was a chance to do it Quarterly lime the gin boxes.”

Helpful Report

Posted 10 months ago

“Brilliant as always”

Helpful Report

Posted 10 months ago

“I do enjoyed this amazing Gin & Rum on every month, always something very different that any boring from off licence and supermarket shelves, love it the snacks and the magazines. I've been member of CGC since September 2019 and always looking forward coming in the post and just like Christmas 👍🏻😁👍🏻”

Helpful Report

Posted 10 months ago

“Decent product but tricky to cancel once you get started despite being very easy to order more online. Call to their customer service required between usual business hours.”

Helpful Report

Posted 10 months ago

“This is a SCAM, do not sign up, if you cancel the keep taking monies from your account and won’t stop. They remove your membership di you can’t log in to stop the charges. DO NOT USE THEY ARE THIEVES.”

Helpful Report

Posted 10 months ago

Hi William, We're sorry to hear that you didn't cancel your membership. I dropped you an email so please keep an eye out letting you know that your membership has been successfully cancelled and that you have no upcoming orders on the way to you. Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

“I've had boxes on and off from this company for a whole and thought they were a decent company. Sadly, I'm finding them very disappointing. They sent a message saying they'd taken payment for a box I emailed the same day I got the email to ask to cancel but was told the cut off to cancel was the 22nd I emailed on the 23rd the date they sent the email to say funds had been taken. They won't stop the box or refund me even though they won't be posted out for days yet. Money is more important to them than customer service. It was the email that reminded me I needed to cancel so maybe they need to consider when they send out the email. It needs to be a couple of days before cut of to cancel to enable people that wish to cancel the time to do so. Also quality not as.good. The treat are now very wacky flavours so often don't get used or binned. Such a shame as.i would have gone back after a.few months but not now. Look at other companies out there before joining this one.”

Helpful Report

Posted 10 months ago

Hi Jacqui, We're sorry to hear you missed the deadline for the upcoming box. We charge all members on the same day each month to avoid any confusion. As always, you're never stuck with a box so if you'd like to drop us an email at members@craftginclub.co.uk we'd be more than happy to talk you through our simple returns process. Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

“Excellent customer service, great value product.”

Helpful Report

Posted 10 months ago

“They make it very difficult to cancel your subscription. The only way to do so is to call; I was left on hold for 20 minutes only for the line to go dead. When I did get through to an agent I was interrogated as to why I wanted to cancel, pressured to listen to all the 'great offers' I'd be missing out on and told it takes 48 hours to process the cancellation!? When I asked for some sort of assurance of cancellation I was informed they're unable to offer anything other than verbal confirmation. Here's hoping I receive a cancellation email soon as I'd hate to go though the whole process again. Having read other reviews on here, I'm not sure it'll be so easy.”

Helpful Report

Posted 10 months ago

Hi, We're sorry to hear about your experience with us. I can see that you dropped us an email this morning, I've dropped you an email so keep an eye out! Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

“I bought my first box as a present for Mother's Day, I just wanted this as a one-off box and used a discount. I paid for my box and didn't create/activate any account assuming if I didn't activate the account it wouldn't start a subscription as I never signed up for a subscription. The following month I received an email saying thank you for your payment, they automatically took payment. Once I realised, I sent an email asking for a refund as I didn't even know I was signed up for a full-on subscription. Assuming that as I replied within a day that it should be fine, I was then told that the date to cancel had already passed, I didn't know I was even getting a box so how was I meant to cancel. I appreciate I may have overlooked some parts but not allowing a refund on the 23rd of the month prior when it isn't even sent out until at least a week after the next month is atrocious.”

Helpful Report

Posted 10 months ago

Hi Jordan, We're sorry for any confusion regarding our memberships, apologies if this wasn't as clear as we'd hoped. Your feedback is much appreciated. We offer returns for all items, so you are never stuck with a box. If you need further instructions on how to do so, please do get back to us at members@craftginclub.co.uk Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

“They make it impossible for you to cancel your subscription. You need to call them in order ton cancel, but no one picks up.”

Helpful Report

Posted 10 months ago

Hi, We're sorry to hear that your having issues. Please do drop us an email at members@craftginclub.co.uk and we'll be more than happy to help! Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

“I was originally happy with Craft Gin Club. When I was given a voucher for free boxes I was sent 2 of the same boxes but they luckily stopped one. In June 2023 I was charged despite trying to cancel the subscription they sent and charged for the box anyway. In September 2023 the same thing happened and I told them to cancel the order, refund and the cancel the subscription. They said they could not cancel the order despite having done so in the past. Completed the cancellation survey and assumed that was it. Today I have been charged £45 yet again despite serval requests to cancel the subscriptions which were acknowledged. Do not sign up!!”

Helpful Report

Posted 10 months ago

Hi, I'm so sorry to lean about your experience with us. We've dropped you an email so please do keep an eye out. Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

Craft Gin Club is rated 4.8 based on 6,445 reviews