Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved my first box and have since change subscription to monthly. Super excited to see what’s in my next months box, counting down the days 😊”

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Posted 2 years ago

“The experience of opening the case to see the treats contained is exciting and very well packaged.”

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Posted 2 years ago

“Absolutely love getting my surprise every month. Ive never been disappointed”

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Posted 2 years ago

“My first box. Amazing gin and cocktail recipes. A new adventure and fun trying new drinks and loving them. Excellent value for the money and snacks are different from the norm.”

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Posted 2 years ago

“Had mango ice cubes in freezer. Used these instead of the lime and peppercorn for the perfect Tosh G&T, for a wee change.”

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Posted 2 years ago

“I joined the Craft Gin club for my partner's birthday but also for me to enjoy! Haha. We both loved the Tosh Gin and were so impressed with the over all package and prompt delivery! We signed up for every other month but now I am worrying about what we will miss out on in the month we skip!?”

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Posted 2 years ago

“I have been a Craft Gin member since December 2020 and I do need to preface my review by saying that the boxes I have received have been enjoyable - especially the Christmas ones. However, the customer service experience and TOTAL lack of communication with customers have left a very sour taste. I saw on my bank statement yesterday that I had been charged for a box, that I had not been reminded was arriving at all. I have since moved house as well, meaning that the box will be delivered to an address I no longer live at - simply because there are no reminder emails in place. For every other subscription I have, there is a reminder email that the payment is coming up, except for this one. I contacted customer service who simply said that the box will be refused at my old address (there is no way they know this) and returned to the sender and then they can resend it out. This simply is not good enough. I have been charged £40 for a box I may not even ever receive, and was not given any reminders via email or text that the subscription cutoff date was coming. I have canceled my subscription and will not be returning as a member - incredibly disappointed in the customer service and experience.”

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Posted 2 years ago

Hi there I'm so disappointed to learn about your experience with us, that is not at all how we wish for our members to be treated! I've dropped you an email that hopefully solves the problem, but do let me know if you need anything else, I'm keen for you to have the best outcome of this sad situation. Hope to speak to you soon, have a lovely day in the meantime. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Was very impressed by my first box. Surprised at how well everything was packed, the different types of goodies and gin was fabulous. You get a lot for what you receive. Looking forward to the next box.”

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Posted 2 years ago

“Very good value and really nice gin”

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Posted 2 years ago

“Was so impressed very good value for what we paid also delicious recipes”

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Posted 2 years ago

“A really lovely box of delights”

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Posted 2 years ago

“Such amazing value. Unusual gin, very citrusy, loved it. The tonics, syrups, and all the extra goodies made this a wonderful box full of surprises. Really looking forward to my next box now!”

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Posted 2 years ago

“Exciting opening box! Love, love love the gin, mixers and snacks! Roll on June!”

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Posted 2 years ago

“Loved the surprise of opening the box and inspecting the contents. Loved the magazine just as much with the story behind the gin and all the ideas for make the cocktail and a good g&t.”

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Posted 2 years ago

“Impressed with all the lovely goodies”

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Posted 2 years ago

“Love it. Loved everything about it.”

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Posted 2 years ago

“Good value and great to try gins that otherwise you probably wouldn’t”

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Posted 2 years ago

“Delivered on time, lots of freebies inside and the gin is lovely!”

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Posted 2 years ago

“I invited the couple who referred me to the gin club to be with me when I opened my first gin box - a good excuse to spend time together. They had told me to expect something special and I wasn't disappointed. The anticipation of what was going to be inside the box was so exciting. I'm sure it wouldn't surprise readers that we sampled some of the contents and loved the gin and nibbles. Looking forward to my next box!”

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Posted 2 years ago

“Was really surprised by how much you get in this box, definitely worth the money!”

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Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,413 reviews