Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,453 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order The Cracking Combo Bundle I only received 4 crackers and not the 8 in total I did get refunded £18 but the crackers are £20 on there own. Also on Christmas Day my partner open the 4 crackers to find 3 of them had the same bottles in so for a second time I had to complain they just sent me the 2 missing bottle which I feel they should offer more of an apology considering I’ve had to make two complaints about the same order and not just send me the 2 bottles missing.”

Helpful Report

Posted 1 year ago

“I’ve always loved the Christmas box, but this time I was very disappointed. Manchester Gin is old hat, I expected something much more exotic. Schweppes Tonic, really? It’s so cheap and has an unnatural taste. Not sure I want to stay as a member. I’m also dissatisfied in the way I can use my reward points. I have quite a lot and should be able to use all of them against a ‘nice’ bottle of gin.”

Helpful Report

Posted 1 year ago

“I purchased a £130 mystery box from The Craft Gin Club. I received £117 worth of gin per their site - you cannot benchmark the gins as they are mainly exclusive to them - however for the ones available at other merchants The Craft Gin Club are generally more expensive. Their response "well these gins might be £117 now were once available on our site at £180". This is a total con. AVOID The Craft Gin Club..”

Helpful Report

Posted 1 year ago

Hi John. I'm so sorry to learn of your bad experience with our Black Friday offer. I've made sure to email you directly, I'm keen for us to find a solution. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Do not bother with 'next day delivery' they use royal mail and clearly have no control over delivery times, just collecting a top up fee. Their response was to ask the person I had sent it to as a gift to reject it. Brilliant, a late present then tell them they're not allowed to keep it? Have subsequently ignored email asking to refund delivery fee. Irritating to have a nice gift spoiled by unpredictable delivery and sharp practice collecting charges they cannot fulfill.”

Helpful Report

Posted 1 year ago

I'm so sorry for any confusion caused by our express delivery option. When placing an order before 1.30 PM on a Friday, the delivery will happen on the following Monday. I'm glad we could clear this up via email, let me know if there is anything else I can do to help. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Your boxes are always late and delivery is unpredictable. Change your courier - Royal Mail are hopeless. I am not happy with your service and I shall definitely cancel!”

Helpful Report

Posted 1 year ago

Hi GK. I'm so sorry to learn of your disappointment this month, and happy we could clear up the delivery timeline via email. Let me know fi there's anything else I can do for you. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Customer service is a complete joke, as I can see other people think this as well. I totally agree with other people stating the contents other than the gin have gone down also.Have been a member nearly from the start of the club and you seem to send so many promotional emails for new customers and take little notice of long standing ones Love it below says how did you communicate with the company. That’s a laugh you don’t give out a number. You’d get nil stars if possible”

Helpful Report

Posted 1 year ago

Hi Penny. I'm sorry to hear this. It looks like you haven't been receiving our replies lately. My colleague has emailed you from their own email address so hopefully this has now reached you. Kind regards Trine Head of Customer Service

Posted 1 year ago

“My mum who has dementia tried to cancel her order which she bought me for my birthday over a year ago, she finds it difficult to use technology and there seems to be no other way to cancel her order other than on the internet. I live 800 miles away and am not there to help other than on the phone. This is an absolute nightmare to cancel and I not recommending this product to anyone in the future. Kirsty”

Helpful Report

Posted 1 year ago

Hi Kirsty. I'm so sorry to hear that your mum has had issues with her cancellation online. We're always happy to action this if you or your mum email us at members@craftginclub.co.uk, we usually reply the same day. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Nightmare to cancel. Absolute radio silence via email and no phone number. You have to register in their 'members area' to cancel, and then click no fewer than SEVEN confirmations. We'll see if it sticks.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and sorry to hear you haven't heard from back us. I can confirm that the cancellation did indeed go through! Kind regards Trine Head of Customer Service

Posted 1 year ago

“No heads up to advise an order will be charged on account, very poor returns policy doing all they can to not refund. They will not refund cost of returning cancelled items either.”

Helpful Report

Posted 1 year ago

Sorry to learn of your bad experience Zac, that hasn't at all been the intention here. We charge our members on the same date every month for transparency and to avoid disappointment, apologies if this wasn't as clear as we'd hoped. Your feedback is much appreciated. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Really poor quality September gin box. The gin was ok but the tonic completely masked the flavour and the dried apple was flavourless. The snacks were a lazy selection with no relevance to the Cambridgeshire location of the gin - just awful mass produced sugary flavours - hitting a very low spot with a bag of Popchips for goodness sake. Apparently the bbq flavour was meant to evoke thoughts of autumn! I await November’s gin box with some trepidation.”

Helpful Report

Posted 1 year ago

Thank you for your comments on the September box, sorry to hear you weren't keen. We always welcome feedback, it's much appreciated! Kind regards Trine Head of Customer Service

Posted 1 year ago

“I have enjoyed my membership until recently. I had put my membership on hold, this was confo. Then a payment was taken which cleared my bank account, leaving me, an 80 year old pensioner, without money for even milk. After a series of emails I was eventually advised the funds would be repaid within 3 or 4 days. This was 10 days ago. Still nothing new emails are being ignored. RUBBISH customer ser?”

Helpful Report

Posted 1 year ago

Hi Gill. I'm so sorry to hear this, it looks like a misunderstanding on our part. I can see that the refund was processed following your latest email, do get in touch if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“the website is atrocious unable to use a voucher. even following the links sent by letter. There are no contact details it just goes into a hole, and details of my payment card had been kept even though I had cancelled my account. I am certain that this is not compliant with GDPR. Will not deal with this shower again”

Helpful Report

Posted 1 year ago

I'm sorry to hear of the complications you experienced when trying to use your voucher. It looks like the issue was solved via email, do let us know if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“My gin pkt was weak”

Helpful Report

Posted 1 year ago

Sorry to hear this Shiley, we always welcome more feedback via memberscraftginclub.co.uk. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I tried to cancel and pressed the button on the website. You’d think it would be that simple. NO, you then have to continue pressing cancel through another 7 or so options asking each are you sure? You’ll lose the point that you can only use when you spend more money. The boxes of Gin themselves are not too bad but the rest of it is just a way to get more and more money out of you.”

Helpful Report

Posted 1 year ago

We're so sorry to learn about your bad experience with our cancellation journey. We always try and gather feedback when a member cancels via their account, alternatively, you can also cancel simply by emailing our lovely team at members@craftginclub.co.uk, they're always happy to help!

Posted 1 year ago

“They do not respond to your messages. I cannot log into my account as the emails to activate do not come through. But I get the ones from Royal Mail. I have been messaging since 26/7 and just get a sorry we are busy we will come back to you and look out for your reply but they never do. I was charged for a 2nd box one week after signing up and have no way to control my account. They have no phone line. Do not answer messages/emails. Total scam - they will take your money but not help you.”

Helpful Report

Posted 1 year ago

Hi Arisha. I'm so sorry for the delay in replies, but happy to see we solved the log in issue via email in the end! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Signed up at a discounted rate, 16 quid instead of 42, ordered received within 2 days. But then they charged me £45 for another membership. Theyre now refusing to refund me. The most obvious scam/con going. I'll be going directly to my bank to get my money back Scum.”

Helpful Report

Posted 1 year ago

Hi! I'm so sorry to learn of your experience with us, but happy we were able to solve the problem via email. Please do get back in touch if there's anything else we can do for you! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Scam artists. Take advantage of customers in a cost of living crisis.”

Helpful Report

Posted 1 year ago

Hello! We're so sorry to hear you've had a bad experience. If you email us at members@craftginclub.co.uk a member of our lovely Memberships Team will be on hand to help - we're keen to understand how we can improve!

Posted 1 year ago

“For me, the rum in the rum box was not good, so sweet. It's great for a mixer like any cheap rum but at the price the Gin club were charging, I would have expected a top-notch rum that you could sip as well. Any cheap rum would make a good drink with the mixers supplied.”

Helpful Report

Posted 1 year ago

“The rum is delicious and the treats very, very nice, I shall certainly be looking forward to see what is in the next rum box and taste a new flavour of rum XX”

Helpful Report

Posted 1 year ago

“Trying to cancel and states I have no account and the quality is just free items from the other companys to push there products Avoid not good value for money”

Helpful Report

Posted 1 year ago

Hi Claire. I'm so sorry to hear this! I haven't been able to find an email from you, but if you contact us at members@craftginclub.co.uk we'll be happy to help. Kind regards Trine Head of Customer Service

Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,453 reviews