Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,444 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company used to be amazing. Great monthly gin, tonic and snacks boxes. The boxes were delivered by Royal Mail and delivered well. However recently they have started to use EVRi to deliver their boxes, whom are sadly not reliable in any form, so I’ve cancelled. It’s upset me to cancel, but I can’t trust EVRi. CGC have told me this is because RM can’t do large deliveries. I’ve spoken to my own postman whom laughed his head off when I told him what I’d been told. He said that’s rubbish RM deliver large package everyday. The truth is CGC have gone to a cheaper courier, well unfortunately it’s going to cost them a lot of loyal customers, must like myself. I’ve already spoken to others on social media who also feel the same way. So sad, they were such a great company.”

Helpful Report

Posted 8 months ago

Hi Jacqueline, We're so sorry to hear that you've cancelled your membership. To ensure that we're always doing our best we tend to partner with different couriers from time to time to see how they perform. Evri have one of the most successful delivery rates in the UK and this is what caught our eye but we can completely understand that due to human nature, issues can always arise. We're always asking for feedback so we'd love for you to give them a change and share with us your experience, so moving forward so we can improve the service. If you do choose to rejoin the club, we'd be so happy to have you! Kind Regards, Yasmine Customer Service Team Leader

Posted 8 months ago

“Unfortunatly, I never received it. Royal Mail advised it was delivered yet nothing had arrived. I checked with my neighbours and event calling royal mail, they said they wouldnt do anything about it. Cancelled my subscription as I cant risk losing money for a parcel that never arrived. The contents look amazing from the website and hoping that the taster box was going to be as great to keep the subscription going, however, I wont be unfortunatly.”

Helpful Report

Posted 9 months ago

Hi Soph, We're sorry to hear this. I've dropped you a message a few days ago but haven't heard back just yet, please do get back to me as soon as so we can get this resolved, we wouldn't want you to be without a box! You can drop us an email at members@craftginclub.co.uk and we'd be more than happy to help. Kind Regards, Yasmine Customer Service Team Leader

Posted 9 months ago

“My daughter and I tried this before and it was great, easy to cancel too when some months it didn't suit to pay it. I got the offer coming up for the free taster box at £4.99, we got charged £8.99 which they said they would refund the correct amount... However the small print said that you were joined in to a subscription. When we tried to cancel, it wouldn't let us do so and said you have to ring a number. I emailed asking them to help me cancel and again they just told me to ring a number. I'm disappointed in the lack of customer support offered and how difficult they make it to cancel in order to prolong your subscription and make it harder for your every day person to cancel. Unfortunately this experience has truly put me off joining up in the future.”

Helpful Report

Posted 9 months ago

Hi, We're sorry to hear that it was missed that you were signing up for a membership, we do make sure to pop this in the sign up process and send a welcome email once you're apart of the club! I can see that your refund was issued straight away and we've also cancelled your membership as requested. We believe phone calls can provide a personalized and secure experience for our members which allows us to ensure accurate communication, address any concerns, and maintain a high level of security for our members' accounts. As per usual you can address any concerns via email too. Kind Regards, Yasmine Customer Service Team Leader

Posted 9 months ago

“I received my taster box, and as it was Friday and all my jobs were done, i started a rather early party in my kitchen, of course the gin was two miniatures which were expected so i had i Brazilian breezer … Lovely ...and a G&T with the garnish which i tried to eat, Please don't eat the garnish! i do not think it is edible? The snacks were nice to have on hand too.”

Helpful Report

Posted 9 months ago

Hi Sharon, We're so glad that we could contribute to your party, so sounds like an amazing way to celebrate especially with the Brazilian Brezzer. We hope you enjoy your next box! Kind Regards, Yasmine Customer Service Team Leader

Posted 8 months ago

“Having advertisements all over the website for a “free” taster box, then all of a sudden you have to pay for postage, when the company also has advertised everywhere on the site that they deliver for free! If you want to catch a customer’s eye, why would you false advertise and try to be misleading? The taster box is for sure more expensive than the 4.99£ but for sure does not cost 35£ (a price you put to mislead the customer again thinking they get the deal of their lives). And so, the price does not matter as much as your misleading marketing, as when I read “free”, I expect a free item. It is a horrendous strategy to try and lie and manipulate your current and potential customers!”

Helpful Report

Posted 9 months ago

Hi Justin, We're sorry to hear if any messaging was missed. Please do let me assure you that all Taster box messaging does say the cost of postage and packing as we would never want to mislead anyone! Please do let me assure you that the worth is indeed correct, please feel free to drop us an email at members@craftginclub.co.uk and we'd be happy to break it down for you. Kind Regards, Yasmine Customer Service Team Leader

Posted 9 months ago

“I am always excited before opening my box and it did not disappoint”

Helpful Report

Posted 9 months ago

Hi Mary, We're so happy to hear this - We really hope you continue to enjoy your box! Kind Regards, Yasmine Customer Service Team Leader

Posted 8 months ago

“A great unique gift for gin lovers. A box of goodies arriving by post. The feature gin is accompanied by mixers, cocktail ingredients and snacks. What is there not to love”

Helpful Report

Posted 9 months ago

“Perfect company to purchase my monthly Gin, always delivered on time and each box is a surprise to open.”

Helpful Report

Posted 9 months ago

Hello! We're so glad to hear that you're enjoying being a member. We can't wait for you to receive your next box! Kind Regards, Yasmine Customer Service Team Leader

Posted 8 months ago

“I always look forward to my Gin box anticipating the surprises, the delivery is always punctual, with a message to say that it’s on its way!! A kind of Santa every 3 months !!!”

Helpful Report

Posted 9 months ago

“I absolutely love my Gin Boxes. It is a real treat to look forward to. Even the Postman is excited and as thrilled as me!”

Helpful Report

Posted 9 months ago

“Perfectly and carefully crafted cocktails and snacks. The gins are stunning in taste and design too!”

Helpful Report

Posted 9 months ago

“Absolutely loved everything about this box. The gin was delicious and in a beautiful bottle. All the snacks were delicious too. Also some great tonics mixers & samples. The magazine was great too. Can’t recommend Craft Gin Club highly enough!”

Helpful Report

Posted 9 months ago

“I can always rely on the Craft Gin Club to provide me with new and exciting gins. Their customer service is great, delivery is on time and orders are always correct. I've been a member for over 2 years and have never looked back!”

Helpful Report

Posted 9 months ago

“I received a 3 box gift for my birthday. First box arrived last weekend. It had a full bottle of gin and was crammed with extras, including a magazine that explained the contents of the box and how best to enjoy them. The magazine also gave cocktail recipes that could be made. I have elected to have the boxes delivered bi-monthly and can't wait for the next one.”

Helpful Report

Posted 9 months ago

“Love the selection of products, it's like Christmas every two months”

Helpful Report

Posted 9 months ago

“I am really impressed so far, it’s nice to try different gins, with suggested tonics and cocktails to pair them with. The other treats you get are lovely to try. I can’t wait for my next one!!”

Helpful Report

Posted 9 months ago

“I really enjoyed the club, but with excess gin and the cost of bills, I wanted to cancel my subscription. I, like many these days, am quite busy. Therefore it really irritated me that I needed to call and sit on holding order to cancel my subscription. I hate this sense of deliberate inconvenience in order to keep your cash coming.”

Helpful Report

Posted 9 months ago

“Very happy”

Helpful Report

Posted 9 months ago

“Look forward with excitement each month, anticipating what is going to be in the box. The box arrives promptly each month. Packaging is excellent, everything is well secure. Magazine is full of great articles and cocktail suggestions”

Helpful Report

Posted 9 months ago

“Look forward to delivery as exciting to see what gin and goodies in the box, always excellent:)”

Helpful Report

Posted 9 months ago

Craft Gin Club is rated 4.8 based on 6,444 reviews