Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,445 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flavour was nice, all the nibbles were really good 👍🏿 how will I know what the next flavours will be? Or is it wait and see”

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Posted 1 year ago

“Fantastic first box, can't wait for my next one. Lots of information about the gin and different cocktails to make with it.”

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Posted 1 year ago

“First order received very pleased with contents magazine great with lots of cocktail recipes”

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Posted 1 year ago

“Very pleased with the contents of my box!”

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Posted 1 year ago

“Amazing value for money, plenty of snacks to suit different dietary needs too. This month's gin tasted incredible.”

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Posted 1 year ago

“Amazing value for money !!! Goodies galore .. Very Pleased :)”

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Posted 1 year ago

“First order arrived and wow it's great Can't wait to get my next box 👍”

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Posted 1 year ago

“First order April 2023 using the 60% discount. Starting with the positives. Snacks contained within the box are quality as are the mixers. Gin was a disappointment tho, very bland and generic. Will give another month a go and make a decision as for £42 per month you can get some great gins on offer for £25-30 and top up with plenty of mixers for the same price. Jury’s out”

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Posted 1 year ago

“Received my first box at Christmas as a gift from my daughters, loved it so much I joined the club myself. Love that you receive gins that I wouldn’t normal buy along with complementing mixers and syrups and the magazine is great.”

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Posted 1 year ago

“I've been a member for three years, and enjoy the interesting gins, edible treats and magazine which arrive 4 times a year. Being a purist, I'm not much into the cocktails as I feel they detract from the artisan quality of some of the gins. A puzzle for me though is the rewards scheme....I have amassed 3930 points, which can only be redeemed against specific minimum value purchases, (starting at £50 - most bottles are less than this) and approximates to a discount of 10%. The air miles equivalent of this seems to be that I have enough points to get me from London to New York, but they chuck me out in Dublin.... So it's not a good scheme, and my points will remain sadly unused”

Helpful Report

Posted 1 year ago

Hi Christopher! Thank you so much for your lovely review, we really appreciate your feedback. We have recently launched our 'Points for Products' option, which is a range of items that would be free against X points. The range is shown on the member's account when you click on the 'Rewards' tab. You'd need to place a paid order to redeem a free item, but there's no minimum spend on the paid order. Hope this is helpful!

Posted 1 year ago

“Nice little surprise in a cardboard box”

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Posted 1 year ago

“I took up the introductory welcome offer of receiving my first Craft Gin Pack at a reduced cost. I received an email on 29th December 2022 telling me that my order and payment were received, and a further email telling me it was being packed on the 2nd January. The email also informed me that I would get an email once shipped. The shipping advice email was never received and the box never received so I questioned its status via email on 27th Jan 2023. 25 days after confirmation of packing. I was told it must have been shipped and lost in transit, however if that was the case, I should have received an email with confirmation of shipping and tracking details. I was therefore offered a refund which I accepted and as this was a welcome pack, my assumption was that my membership was cancelled. I was then informed by email on 23rd March that a shipment for £42 has now been prepared for me. I immediately replied, within 4 hours of receipt, and told them I did not want the box and please refund my money. On the 24th March, I was told it was too late to cancel as this had to be done by the 22nd March. I did not believe I was still in the club. I further immediately advised that they did not understand, I do not want the package. Today, 28th March, I was told I could return the box as long as it is in a re-sellable condition. I do not have any intention of opening the consignment, however under the terms and conditions I have to pay for the return in order to get my refund. At this time, I had not received an email to tell me this had been shipped and therefore the consignment could have been stopped. I have this evening received an email telling me it is awaiting collection so there was further opportunity to stop the shipment, but this has not been done. Not very eco friendly. I am unable to find any customer service phone number to further discuss. A very poor service offered by email only.”

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Posted 1 year ago

“Brilliant! Didn't realise what you'd get, and can't wait for next one”

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Posted 1 year ago

“Excellent service all round”

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Posted 1 year ago

“Happy with every thing box of surprises”

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Posted 1 year ago

“Lovely selection”

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Posted 1 year ago

“Excellent tnnnxx 😁”

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Posted 1 year ago

“First drlivery and was impressed by the contents. The magazine was interesting and enjoyed knowing there was a theme to the box.”

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Posted 1 year ago

“Great gin, great selection of snacks, mixers and other goodies. Excellent find so far.”

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Posted 1 year ago

“Quick delivery, all wrapped securely, good value for money, even after first order offer.”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,445 reviews