Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great box full of great booze”

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Posted 1 year ago

“Very happy indeed with my first box, all the lovely goodies 😀”

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Posted 1 year ago

“Loved it ☺️”

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Posted 1 year ago

“Great Gin and the box contained lots of mixers and snacks will definately be buying more”

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Posted 1 year ago

“I loved my first gin box, the gin was delish. Ive never enjoyed tonic with my gin or used the dried fruit etc as i wasnt sure how to match them. I really enjoyed the perfect serve. I ordered the boost box as well and im so glad I did, it was excellent value for money and the snacks went down a treat ❤️ I had opted for bi monthly subscription but il probably change to monthly with the booster as well as I found it great value”

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Posted 1 year ago

“Still awaiting a full refund, for a gin package that I didn't want. YOU WERE TOLD !!! Before it even left your warehouse I didn't want it. You still took my money. I want a FULL REFUND !!!!! YOUR PACKAGE WAS RETURNED 2 WEEKS AGO. AND STILL NO REFUND Avoid this company at all costs”

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Posted 1 year ago

Hi Alistair. I'm so sorry to hear this! Once the box has been refused/returned, we ask that you confirm so we can refund you straight away. When we don't get the confirmation from you, it can take a little longer to process, as we're waiting for our warehouse to confirm. Apologies if this was missed. I've emailed you directly to confirm the refund. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I am more than happy with the variety of gins I have received since I signed up for Craft gin club. I have also been pleased with the different mixes included in my monthly box. However I don’t like some of the snacks I have been sent, while I enjoy the savoury snacks such as peanuts, olives, crisps and nuts which go well with the alcohol. I don’t appreciate the sweet treats. Personally I don’t enjoy sweets, chocolates or marshmallows when having a drink, I find the combination quite weird.”

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Posted 1 year ago

“After receiving a year's subscription for my 40th birthday I was so sad for it to come to an end! To my complete shock, my husband bought me another year's subscription for my joint birthday and Christmas gift, I was thrilled, that was until I received my first box. This was a 'welcome box' which consisted of a Christmas gin and snacks that I had received through the previous year. I emailed to query and was reassured that this was a welcome box and I would still receive my January box. My January box didn't arrive and when I questioned why, I was told that the welcome box was in it's place! To say I am disappointed is an understatement 😞. Firstly I was given false information and the welcome box appeared to be used up treats from last year, needless to say...I won't be renewing for next year!”

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Posted 1 year ago

Hi Donna! We're so sorry to hear about your bad experience with us, huge apologies for the confusion around the first box. I've dropped you an email - hopefully this fixes the problem! Let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Well packed and delivered. Great selection”

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Posted 1 year ago

“Everything you need to compliment the Gin is included, cocktail ingredients, snacks. All you need to supply is a glass! Customer service is second to none and the price is exceptionally good. Delivery to your designated location on time every time.”

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Posted 1 year ago

“The cocktail was amazing”

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Posted 1 year ago

“Tasty gin with mouth watering nibbles and great cocktail suggestions”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“Very happy was a lovely gin”

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Posted 1 year ago

“Loved my first Gin box ...wonderful surprise with treats, great quality Gin and some amazing tonics! 👏”

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Posted 1 year ago

“loved it, it is a nice surprise when you receive your box so many different things inside and the excitement of making a new drink”

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Posted 1 year ago

“Well I was surprised when I fought my way into the box to find what was a treasure trove of a fantastic Gin and not only Tonic but snacks and drinks that would make a cocktail or two. Brilliant contents at a decent price, what more could you want? Customer Service are there if you need help, delivery was on time but I didn’t need to use the very fair returns or refunds! So good I bought another!”

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Posted 1 year ago

“great gift”

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Posted 1 year ago

“The customer service was fantastic and the delivery was really good even though we had postal strikes ,it’s was lovely to be able to make some brilliant cocktails 😊”

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Posted 1 year ago

“When I eventually received my parcel, after over 3 weeks and having to reorder, the content was very nice although a bit of a let down after such a long wait”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,413 reviews