Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“January was my first delivery. Turned up very quickly and on time - packaged well Loved the gin and mixers but some of the extras were to ‘fancy’ for me”

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Posted 1 year ago

“Intended to just gave the half price first box, but was so impressed by the content that I’ve kept the subscription on!”

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Posted 1 year ago

“Loved it ! Can’t wait for my next box”

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Posted 1 year ago

“My welcome box was lovely I really liked the gin the cocktail and the nibbles it arrived very quickly despite the postal strikes and well packaged.”

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Posted 1 year ago

“Family were here for Xmas when my goody box arrived. It was a surprise for them. They loved it was a Scottish gin and also Christmassy. I don’t drink but they ALL loved the special flavours.”

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Posted 1 year ago

“Loved the full sized bottle of Gin and all the delicious treats. Perfect treat, can’t wait for the next box”

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Posted 1 year ago

“I was a member of the Gin Club when it first started out then I left for awhile. I have since re joined and I was very impressed with my first box!. Definitely more goodies it’s like a little gift 🎁 for yourself ! Very happy.”

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Posted 1 year ago

“Terrible service. Part of my order was not delivered and despite 3 chasers they have not had the good grace to reply. Membership duly cancelled. I would not recommend them. To add insult to injury Royal Mail then delivered the next box to the wrong address and I am having trouble disputing it. A”

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Posted 1 year ago

“December gin was truly horrible with an overriding taste of aniseed.Friends i have spoken to had the same opinion.I emailed feedback but rather disappointed not to receive a reply.I do really enjoy the monthly gin but not considering if i want to continue to subscribe”

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Posted 1 year ago

“I’ve been a CGC member for about 2 years and up until recently I would of given them 5 stars however recently their customer service has completely gone down hill. There dec ‘22 booster box should of contained 3 cocktails syrups it contained only 1 ( not the 3 as stated during ordering) one can of pop was sent in replacement. This goes against trading standards and can be classed IMHO as Theft! I’ve tried emailing several times but they are refusing to sent out the missing syrups saying they don’t have any, which is rubbish as on their online shop they’re available in a bundle, so that’s a lie. I’ve spoken to TS who have advised me this is law breaking, but as they won’t budge there’s not much that can be done. FACT!!! They have done this to EVERY CUSTOMER, That ordered the booster box. Every member that purchased the booster box got only 1 cocktail syrup instead of the 3 that they paid for. Some members didn’t get any. A can of pop was sent as a replacement. Can you imagine the money they have saved. £6.66 for 2 syrups and it cost maybe 80p for a can of pop. That’s £5 on every single box! they have pocketed. I’m so shocked. They customers service used to be excellent. But the last few months it’s useless. It’s like they don’t care anymore. So disappointed!”

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Posted 1 year ago

“Arrived in good time, well packaged”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Was a good box but for me there was too much going on in the box to do like with making a cocktail which personally isn’t for me the makers need to be able to give the customer there own personalised box that way u then don’t throw things away because u won’t use it which is throwing money down the drain”

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Posted 1 year ago

“Delivered straight to the door, Loved all the cocktail ideas and snacks too x”

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Posted 1 year ago

“Not received my first order yet. I fully understand that this is due to issues with the postal strike etc. Let's just hope that it makes it here before Xmas”

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Posted 1 year ago

“Lovely gift for a gin lover. full of everything you need, from mixers to tasty snacks”

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Posted 1 year ago

“Was great value and the snack were all very tasty and the Gin was 😍”

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Posted 1 year ago

“How lovely really pleased bought as a gift they will love it”

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Posted 1 year ago

“Gin was lovely and loved the ideas on what to mix it with, well worth the money 😁”

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Posted 1 year ago

“Great ideas for different cocktails I have never tried before - they were easy to make and delicious!”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,413 reviews