Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,445 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic”

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Posted 1 year ago

“Perfect 😁”

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Posted 1 year ago

“Nice selection of items...a few odd itens”

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Posted 1 year ago

“Included a few low cal drinks. Being type 1 diabetic that is what I can drink”

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Posted 1 year ago

“I have been a member for a couple of years, the boxes are always of great quality. I am however disappointed about the rewards system as you used to be able to collect them up and put them towards a box at no extra cost. It appears that now you have to put extra money in.”

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Posted 1 year ago

“Great service. Loved the Gin, snacks not so much.”

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Posted 2 years ago

“Great box first one was surprised what you get in it well happy”

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Posted 2 years ago

“Love it love it,no more words needed!!”

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Posted 2 years ago

“The magazine explaining the featured gin, cocktail recipes and added accessories were great for really exploring the gin in some many different and fun ways. A lovely gin too”

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Posted 2 years ago

“I really loved my first gin box. Packaged well, it surprised me how much you received. The Modern Love Gin is so smooth, even over ice. I love the cocktail ideas, I didn't take any pictures because I was so excited to try them 😃. The only thing I didn't try was the cheese snacks, my husband did and said they were lovely. Thank you Craft gin club. I can not wait for my next box 👍”

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Posted 2 years ago

“Far exceeded my expectations. Not tried the gin yet as went straight on holiday after my box arrived. Lots of goodies to eat though that I took to snack on the plane. Looking forward to my next one.”

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Posted 2 years ago

“Great box full of great booze”

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Posted 2 years ago

“Very happy indeed with my first box, all the lovely goodies 😀”

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Posted 2 years ago

“Loved it ☺️”

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Posted 2 years ago

“Great Gin and the box contained lots of mixers and snacks will definately be buying more”

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Posted 2 years ago

“I loved my first gin box, the gin was delish. Ive never enjoyed tonic with my gin or used the dried fruit etc as i wasnt sure how to match them. I really enjoyed the perfect serve. I ordered the boost box as well and im so glad I did, it was excellent value for money and the snacks went down a treat ❤️ I had opted for bi monthly subscription but il probably change to monthly with the booster as well as I found it great value”

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Posted 2 years ago

“Still awaiting a full refund, for a gin package that I didn't want. YOU WERE TOLD !!! Before it even left your warehouse I didn't want it. You still took my money. I want a FULL REFUND !!!!! YOUR PACKAGE WAS RETURNED 2 WEEKS AGO. AND STILL NO REFUND Avoid this company at all costs”

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Posted 2 years ago

Hi Alistair. I'm so sorry to hear this! Once the box has been refused/returned, we ask that you confirm so we can refund you straight away. When we don't get the confirmation from you, it can take a little longer to process, as we're waiting for our warehouse to confirm. Apologies if this was missed. I've emailed you directly to confirm the refund. Kind regards Trine Head of Customer Service

Posted 2 years ago

“I am more than happy with the variety of gins I have received since I signed up for Craft gin club. I have also been pleased with the different mixes included in my monthly box. However I don’t like some of the snacks I have been sent, while I enjoy the savoury snacks such as peanuts, olives, crisps and nuts which go well with the alcohol. I don’t appreciate the sweet treats. Personally I don’t enjoy sweets, chocolates or marshmallows when having a drink, I find the combination quite weird.”

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Posted 2 years ago

“After receiving a year's subscription for my 40th birthday I was so sad for it to come to an end! To my complete shock, my husband bought me another year's subscription for my joint birthday and Christmas gift, I was thrilled, that was until I received my first box. This was a 'welcome box' which consisted of a Christmas gin and snacks that I had received through the previous year. I emailed to query and was reassured that this was a welcome box and I would still receive my January box. My January box didn't arrive and when I questioned why, I was told that the welcome box was in it's place! To say I am disappointed is an understatement 😞. Firstly I was given false information and the welcome box appeared to be used up treats from last year, needless to say...I won't be renewing for next year!”

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Posted 2 years ago

Hi Donna! We're so sorry to hear about your bad experience with us, huge apologies for the confusion around the first box. I've dropped you an email - hopefully this fixes the problem! Let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Well packed and delivered. Great selection”

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Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,445 reviews