Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a member for over 2 years. Quality still as high. Cost has gone up £5.00 which is reasonable with inflation.”

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Posted 1 year ago

“Everything!!”

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Posted 1 year ago

“I like the treat as I do t get out much anymore so this is my “night out” and all the extra things like mixers and snacks is great and the magazine is full of cocktail recipes”

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Posted 1 year ago

“The box arrived and no damage and it was received on time as it said it would”

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Posted 1 year ago

“Live my Gin box it's like Christmas every time I get it in the post”

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Posted 1 year ago

“I really like this months gin box The gin was really nice the snacks were lovely”

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Posted 1 year ago

“Box arrived. excitement. Show off to friends new interesting snacks and fancy cocktails.”

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Posted 1 year ago

“Always a special day when the Craft Gin box arrives! Full of treats , both savoury and sweet but the highlight is always introducing you to a new - and invariably good- gin”

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Posted 1 year ago

“Love getting my boxes - it's like a surprise birthday gift. Interesting gin I have never had and loads of other bits and pieces. It's good fun and totally worth the money.”

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Posted 1 year ago

“Best parcel we receive every month!!”

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Posted 1 year ago

“Great gin, delish snacks and heaps of ideas for how to use the mixers . Highly recommended.”

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Posted 1 year ago

“it was a fabulous box , very nice gin. the snacks were fine loved them all”

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Posted 1 year ago

“It’s always fun to open when it arrives and I enjoy trying all its contents. It’s interesting trying different combinations and gin.”

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Posted 1 year ago

“Great getting the emails telling you your Gin box is on the way, always great contents and mostly wonderful Gin’s. Think I have only had 1 in over two years that I was not keen on, but the wife liked it. Keep them coming.”

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Posted 1 year ago

“Customer service is a complete joke, as I can see other people think this as well. I totally agree with other people stating the contents other than the gin have gone down also.Have been a member nearly from the start of the club and you seem to send so many promotional emails for new customers and take little notice of long standing ones Love it below says how did you communicate with the company. That’s a laugh you don’t give out a number. You’d get nil stars if possible”

Helpful Report

Posted 1 year ago

Hi Penny. I'm sorry to hear this. It looks like you haven't been receiving our replies lately. My colleague has emailed you from their own email address so hopefully this has now reached you. Kind regards Trine Head of Customer Service

Posted 1 year ago

“My mum who has dementia tried to cancel her order which she bought me for my birthday over a year ago, she finds it difficult to use technology and there seems to be no other way to cancel her order other than on the internet. I live 800 miles away and am not there to help other than on the phone. This is an absolute nightmare to cancel and I not recommending this product to anyone in the future. Kirsty”

Helpful Report

Posted 1 year ago

Hi Kirsty. I'm so sorry to hear that your mum has had issues with her cancellation online. We're always happy to action this if you or your mum email us at members@craftginclub.co.uk, we usually reply the same day. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Nightmare to cancel. Absolute radio silence via email and no phone number. You have to register in their 'members area' to cancel, and then click no fewer than SEVEN confirmations. We'll see if it sticks.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and sorry to hear you haven't heard from back us. I can confirm that the cancellation did indeed go through! Kind regards Trine Head of Customer Service

Posted 1 year ago

“No heads up to advise an order will be charged on account, very poor returns policy doing all they can to not refund. They will not refund cost of returning cancelled items either.”

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Posted 1 year ago

Sorry to learn of your bad experience Zac, that hasn't at all been the intention here. We charge our members on the same date every month for transparency and to avoid disappointment, apologies if this wasn't as clear as we'd hoped. Your feedback is much appreciated. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Really poor quality September gin box. The gin was ok but the tonic completely masked the flavour and the dried apple was flavourless. The snacks were a lazy selection with no relevance to the Cambridgeshire location of the gin - just awful mass produced sugary flavours - hitting a very low spot with a bag of Popchips for goodness sake. Apparently the bbq flavour was meant to evoke thoughts of autumn! I await November’s gin box with some trepidation.”

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Posted 1 year ago

Thank you for your comments on the September box, sorry to hear you weren't keen. We always welcome feedback, it's much appreciated! Kind regards Trine Head of Customer Service

Posted 1 year ago

“I love the gins but very disappointed with the snacks as everything is catered for vegans an vegetarians I feel you are discriminating against people that enjoy meat products crisps an nuts very flavourless.”

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Posted 1 year ago

Glad you're loving the gin! Sorry to hear you weren't keen on the snacks, your feedback is appreciated and we've made sure to pass on your comments.

Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,413 reviews