Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,445 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first time receiving Gin Club Box. Looking forward to the next as great selection of goodies and amazing cocktails and of course Gin”

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Posted 2 years ago

Thanks for your fab review Liz!

Posted 2 years ago

“Very speedy delivery for my first order. Thank you”

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Posted 2 years ago

Thank you for your five star review!

Posted 2 years ago

“Excellent value, made a couple of the cocktails featured in the magazine, makes a nice change from just G&T which is still a nice drink.”

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Posted 2 years ago

Thanks for your fab review Darren!

Posted 2 years ago

“First box and absolutely brilliant. Definitely recommend to any gin lover”

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Posted 2 years ago

Thanks for your five star review!

Posted 2 years ago

“Bought my first gin craft club box with discount code for 50% off which I think is a great way to introduce the subscription and see if its something I want to continue with. First box received really quickly once order was placed. Items inside packaged really well and delivery by royal mail was spot on. The products are a good variety and perfect for me and my hubby to have a selection of nibbles and drinks in the evening and perfect if planning social evening with the family. The gin I received is amazing (astraea meadow) really can't wait for my next box.”

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Posted 2 years ago

Thank you for your lovely and detailed review Caz, we're so glad you loved it!

Posted 2 years ago

“Loved the mixers and snacks - as well as the gin of course!!! Super birthday treat for myself!”

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Posted 2 years ago

“I was really pleasantly surprised, the gin tasted lovely as did the other accompaniments. The magazine was really interesting too as it told you the provenance of the gin and how to make tasty cocktails.”

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Posted 2 years ago

“Fabulous cocktails”

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Posted 2 years ago

“I thoroughly enjoyed what I was able to eat - the quality and taste was excellent. However there were a couple of things I wasn't able to eat due to dietary issues so I felt I lost out a little on the overall cost savings. Would definitely remain as a customer though.”

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Posted 2 years ago

“Just the chance to try something new each time and I look forward to trying new snacks”

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Posted 2 years ago

“Loved my first box and have since change subscription to monthly. Super excited to see what’s in my next months box, counting down the days 😊”

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Posted 2 years ago

“The experience of opening the case to see the treats contained is exciting and very well packaged.”

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Posted 2 years ago

“Absolutely love getting my surprise every month. Ive never been disappointed”

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Posted 2 years ago

“My first box. Amazing gin and cocktail recipes. A new adventure and fun trying new drinks and loving them. Excellent value for the money and snacks are different from the norm.”

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Posted 2 years ago

“Had mango ice cubes in freezer. Used these instead of the lime and peppercorn for the perfect Tosh G&T, for a wee change.”

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Posted 2 years ago

“I joined the Craft Gin club for my partner's birthday but also for me to enjoy! Haha. We both loved the Tosh Gin and were so impressed with the over all package and prompt delivery! We signed up for every other month but now I am worrying about what we will miss out on in the month we skip!?”

Helpful Report

Posted 2 years ago

“I have been a Craft Gin member since December 2020 and I do need to preface my review by saying that the boxes I have received have been enjoyable - especially the Christmas ones. However, the customer service experience and TOTAL lack of communication with customers have left a very sour taste. I saw on my bank statement yesterday that I had been charged for a box, that I had not been reminded was arriving at all. I have since moved house as well, meaning that the box will be delivered to an address I no longer live at - simply because there are no reminder emails in place. For every other subscription I have, there is a reminder email that the payment is coming up, except for this one. I contacted customer service who simply said that the box will be refused at my old address (there is no way they know this) and returned to the sender and then they can resend it out. This simply is not good enough. I have been charged £40 for a box I may not even ever receive, and was not given any reminders via email or text that the subscription cutoff date was coming. I have canceled my subscription and will not be returning as a member - incredibly disappointed in the customer service and experience.”

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Posted 2 years ago

Hi there I'm so disappointed to learn about your experience with us, that is not at all how we wish for our members to be treated! I've dropped you an email that hopefully solves the problem, but do let me know if you need anything else, I'm keen for you to have the best outcome of this sad situation. Hope to speak to you soon, have a lovely day in the meantime. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Was very impressed by my first box. Surprised at how well everything was packed, the different types of goodies and gin was fabulous. You get a lot for what you receive. Looking forward to the next box.”

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Posted 2 years ago

“Very good value and really nice gin”

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Posted 2 years ago

“Was so impressed very good value for what we paid also delicious recipes”

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Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,445 reviews