Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,435 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lovely gin and exciting nibbles, mixers etc to try. I am looking forward to my next box...”

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Posted 2 years ago

“From order to receiving was Perfect. Got a selection of snacks which always get eaten. Not had the Gin I received before 😊Looking forward to the next box.”

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Posted 2 years ago

“Contacted customer support after rdd ex viewing a gin I wasn’t impressed with and they were happy for me to cancel my subscription rather than do anything to help. Subsequently I’m no longer a member think customer services should have a big think about how they treat their long standing customers”

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Posted 2 years ago

Hi Vicky. I'm sorry to hear you weren't keen on the gin. As with any consumables, you're not able to return or exchange once opened. This would also apply if you had purchased the bottle at the supermarket. As much as we hope all our members will love every single gin we include, unfortunately, due to the surprise nature of the club, there's a chance of receiving something that isn't to your liking. Thank you for your feedback, it's much appreciated. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Just received my first box packed with lovely cornish gin, mixers and a couple of treats. Felt like Christmas day. Can't wait to sample.”

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Posted 2 years ago

“Just a lovely package to come home too. I love trying the different gins.”

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Posted 2 years ago

“Loved the gin picked, snacks were fab, and great to try something I wouldn't normally”

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Posted 2 years ago

“Delicious great box”

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Posted 2 years ago

“Fabulous gin, great extras and worth every penny… I look forward to my next box.”

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Posted 2 years ago

“The mix with the gin, mixer and lime lemonade was perfect.”

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Posted 2 years ago

“This is a brilliant gin club with amazing gins for such great value”

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Posted 2 years ago

“Delightful and wonderful gin surprise each month! Thank you - must have for every gin lover!”

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Posted 2 years ago

“Wonderful treat from my sister - what a great selection of goodies, and such fantastic value! Thank you.”

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Posted 2 years ago

“Lovely surprises delivered to your door every month”

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Posted 2 years ago

“Made my day!”

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Posted 2 years ago

“Very quick service and lots of interesting treats to accompany the gin. Thanks.”

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Posted 2 years ago

“My experience was fantastic, and has been for many years, up until the point I tried to cancel. I’ve been trying to cancel for the last 3 of my quarterly boxes and they still keep taking the money out and sending me the box which I then have to post back at my own huge cost and inconvenience. And then they STILL don’t cancel it so it happens again. It’s just literally happened again this month so unfortunately I’ve had to report it as fraud with my bank so that any future payments are blocked. Such a shame as I was only temporarily leaving but now I won’t be back because I can’t trust this unscrupulous company”

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Posted 2 years ago

“Amazing box, very happy”

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Posted 2 years ago

“Real treat to get the gin and all the bits and bobs through. Tried a couple of the recipes and loved them. Never seen Tassie Gin before. Can’t wait for next months 😍”

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Posted 2 years ago

“It is just such a nice treat”

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Posted 2 years ago

“Great service,great products at a great price.”

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Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,435 reviews