Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excited to receive my first box and wasn’t disappointed! Everything you need plus nibbles to complement the best G&T you can make with all the frills!”

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Posted 1 year ago

“Loved it. Perfect combination of drinks and snacks.”

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Posted 1 year ago

“Still have to sample quite a few items”

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Posted 1 year ago

“Quality gin, and amazed by the amount that was in the package. Plus lots of ideas in the magazine to make a delicious drink!”

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Posted 1 year ago

“I absolutely love my Christmas gin box! Exceptional quality and value for money, with lovely ingredients to make your festive cocktails. I would highly recommend the Craft Gin Club and I can’t wait to see what my next box has waiting for me! 🍸🥂”

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Posted 1 year ago

“Speedy delivery, much more than I imagined there would be, thankyou!”

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Posted 1 year ago

“Very tasty Gin, loved the snacks and the magazine with the different recipes. can’t wait for my next box.”

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Posted 1 year ago

“Delighted with my first box, amazing selection of goodies to try.”

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Posted 1 year ago

“Amazing value, amazing gin, what more could you want ?”

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Posted 1 year ago

“Still no Gin. Craft Gin Club took my payment on 23rd November with Delivery to be between 3-6 December. Despite lots of emails still no box 15th December and no idea when I will get one. I have asked for either a refund or for them to send another box and they have now gone silent. Beware of this company when things go wrong. Check out there latest reviews everywhere, doesn't make good reading for them. Letting loyal customers down big time.”

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Posted 1 year ago

“Like the boxes but seem unable to spend the bonus points since no longer able to use towards payment of a future box. Please advise as have asked same in past and reply did not help”

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Posted 1 year ago

I'm sorry for any confusion caused Jen! I've made sure to get back to you by email and explain a little further about our Rewards! Kind regards Trine Head of Customer Service

Posted 1 year ago

“No phone number to contact you - no monthly box for Christmas delivered but money taken - e mails ignored”

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Posted 1 year ago

Apologies for the delay this month! I can see that my colleague has sorted out a replacement for you now, but do let us know if you need anything else.

Posted 1 year ago

“Ordered an advent calendar, money taken, not delivered and won't answer emails. AVOID THIS COMPANY!!!”

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Posted 1 year ago

I'm sorry to see that the Royal Mail strikes have caused a delay on the Advent Calendar! I'm glad to see it has now arrived and I've dropped you a direct message as well in regards to compensation.

Posted 1 year ago

“The monthly box is great but I would suggest sticking to just that. Rewards are extremely hard to spend to the point of being almost impossible so don't get too excited about clocking up your points. The Advent Calendar is an expensive and very poorly conceived product. It is physically poorly made with hard to open doors (this thing costs £95) and there are no serving suggestions for the gins. For them you need to spend another £40 (and no, you can't use any of your rewards towards this) for the tonic tasting pack. This wasn't offered when I purchased the calendar, I only found out about it from a friend. By then it was out of stock and I'm still waiting for it. Same friend tells me that he was sent the wrong instructions with his tonics and got emailed some replacements ones. As I said, stick to the standard monthly boxes for a better experience than the shop in my opinion.”

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Posted 1 year ago

I'm sorry to hear this Simon! I can see that we've spoken via email and we've taken all your feedback on board. We'll definitely review and do what we can to make things clearer.

Posted 1 year ago

“Club member, I exchanged my points last week for a rewards voucher, just tried to do an online shop for two bottles of gin & snacks then tried to apply the voucher at the checkout but it will not allow me to use it for the items I want. If the rewards can only be used on certain particular items, it needs to be clearly stated on the website!! Can someone advise what am I supposed to spend the voucher on??”

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Posted 1 year ago

Hi James. The easiest way to reach us is via email - I'm glad to see you've received a response there already! Sorry for any confusion caused.

Posted 1 year ago

“I have no problem at all with the products - gin boxes are great. BUT. This is the first time I have purchased direct from the website and I’m finding it really difficult to navigate. Having selected some Black Friday time limited deals and spending loyalty points, I now find that there is no way to check out my basket. When I click on it, it shows me the contents, but there is no check out option. In the absence of a phone number I have no choice but to email and wait for a response - in the meantime all the deals I have selected will probably time out. Not a happy customer.”

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Posted 1 year ago

I'm sorry to hear this Pamela! If you're having issues while we have a sale, we would always honour the price. I'm glad to see that we've managed to work it out via email! Let us know if you need anything else.

Posted 1 year ago

“What a carry on can’t check out no matter what I do….tell you it is easier to cancel being a member they need to sort this out.my next step cancel everything.”

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Posted 1 year ago

Hi Eileen! I'm so sorry to hear you're having issues checking out. I've emailed you now so we can get that solved for you! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Biswajeet Ekka”

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Posted 2 years ago

“Price of box”

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Posted 2 years ago

“They don't remind you that the payment is coming up, so just let you know once they've taken it. I emailed as soon as they processed my October payment and was advised they would be able to refund me if I refused the box from Royal Mail. I did this on 6th October and they still haven't refunded me. Worse still they are refusing to answer emails.”

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Posted 2 years ago

Hi Dominique! I'm so sorry to lean about your experience with us, that isn't at all the service we aim to provide. I've made sure to reply to your email and sorted out the refund - do let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,413 reviews