Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,445 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a CGC member for about 2 years and up until recently I would of given them 5 stars however recently their customer service has completely gone down hill. There dec ‘22 booster box should of contained 3 cocktails syrups it contained only 1 ( not the 3 as stated during ordering) one can of pop was sent in replacement. This goes against trading standards and can be classed IMHO as Theft! I’ve tried emailing several times but they are refusing to sent out the missing syrups saying they don’t have any, which is rubbish as on their online shop they’re available in a bundle, so that’s a lie. I’ve spoken to TS who have advised me this is law breaking, but as they won’t budge there’s not much that can be done. FACT!!! They have done this to EVERY CUSTOMER, That ordered the booster box. Every member that purchased the booster box got only 1 cocktail syrup instead of the 3 that they paid for. Some members didn’t get any. A can of pop was sent as a replacement. Can you imagine the money they have saved. £6.66 for 2 syrups and it cost maybe 80p for a can of pop. That’s £5 on every single box! they have pocketed. I’m so shocked. They customers service used to be excellent. But the last few months it’s useless. It’s like they don’t care anymore. So disappointed!”

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Posted 2 years ago

“Arrived in good time, well packaged”

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Posted 2 years ago

“Excellent quality”

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Posted 2 years ago

“Was a good box but for me there was too much going on in the box to do like with making a cocktail which personally isn’t for me the makers need to be able to give the customer there own personalised box that way u then don’t throw things away because u won’t use it which is throwing money down the drain”

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Posted 2 years ago

“Delivered straight to the door, Loved all the cocktail ideas and snacks too x”

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Posted 2 years ago

“Not received my first order yet. I fully understand that this is due to issues with the postal strike etc. Let's just hope that it makes it here before Xmas”

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Posted 2 years ago

“Lovely gift for a gin lover. full of everything you need, from mixers to tasty snacks”

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Posted 2 years ago

“Was great value and the snack were all very tasty and the Gin was 😍”

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Posted 2 years ago

“How lovely really pleased bought as a gift they will love it”

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Posted 2 years ago

“Gin was lovely and loved the ideas on what to mix it with, well worth the money 😁”

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Posted 2 years ago

“Great ideas for different cocktails I have never tried before - they were easy to make and delicious!”

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Posted 2 years ago

“I love the opportunity to try new cocktails and taste different nibbles”

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Posted 2 years ago

“First EVER box and my other half was a sceptic. He was pleasantly surprised at the amount of different bits and pieces in the box but also how tasty everything was.”

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Posted 2 years ago

“A mystery bundle of gin related goodies.”

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Posted 2 years ago

“My first ever gin box and wow I was impressed with the contents. Looking forward to the next one now!”

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Posted 2 years ago

“Good quality products”

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Posted 2 years ago

“Loved my 1st box a real treat!!”

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Posted 2 years ago

“Value for money and enjoyed the gin and tasty nibbles!”

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Posted 2 years ago

“I received my first box this month and absolutely loved it. The gin was lovely. I love how much you get in the box and will definitely get another soon. Well worth buying.”

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Posted 2 years ago

“Amazing. Great value, even a magazine with receipts to make the cocktails with the ingredients that you are given”

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Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,445 reviews