Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.78

4.8 Rating 6,445 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look forward to delivery as exciting to see what gin and goodies in the box, always excellent:)”

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Posted 9 months ago

“Simply the best”

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Posted 9 months ago

“Love my monthly gin box it's like Christmas every month”

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Posted 9 months ago

“I’m always happy with the boxes received, especially as you have no idea what will be inside. Delivery is always good, and the customer service was fab, twice my payday fell a couple of days after payment was due, so I contacted both times and the were ver helpful.”

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Posted 9 months ago

“Recently complained about damaged delivery and no one contacted me, that was 3 weeks ago, cancelled my membership”

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Posted 9 months ago

“Receiving the gin of the month box is always exciting and always good value for money even if I don’t always love all the contents.”

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Posted 9 months ago

“I always enjoy receiving my monthly box. I have always loved gin with a special spot for Plymouth gin. But also now enjoying all your lovely craft gins”

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Posted 10 months ago

“Always look forward to seeing what’s in there”

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Posted 10 months ago

“Absolutely love my Monthly treat to myself. There's always a great selection and the gins always amaze me either from where there from or some exquisite bottles. I enjoy making up the cocktails and there's always mixers,snacks and great quality magazine. In there you meet the maker of the gin and find out more about them and the story behind their gin. There's recipes too! Definitely worth it and you can skip any month and restart. Go on .....give it a go! 😍”

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Posted 10 months ago

“In the two and a gald years of being in craft gin club... only ever didn't like one gin.... absolutely great value and love that you don't get off the shelf Gins... only unique Gins.”

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Posted 10 months ago

“I love receiving my monthly box & discovering what the months theme is. Always new things to try & find it’s very good value.”

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Posted 10 months ago

“Not the best to be honest, I tried their taster box which was excellent. I think paused my first box as I wanted to look at he website more and see what sort of thing they offered on a monthly basis. However the money still came out my account, I emailed and they told me that they couldn’t do anything about it until the box was delivered and I’d then have to pay to send it back. It arrived eventually, I thought I’d try it seeing as I’ve paid for it. I have to say I was disappointed nearly £50 on a bottle of gin, two tonics and two fizzy drinks which were disgusting, so they went down the sink. The only decent thing in the box was the measly two snacks, the vegan chocolate was not appealing at all. Safe to say I’ve completely cancelled the box and won’t be joining up again. I think it’s a complete rip off and you can buy better gin in Aldi.”

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Posted 10 months ago

Hello, We're sorry to hear that you missed the deadline to skip a box. Discovering new gin brands and flavours is a really important element of the club for our members and we always strive to source spirits that will broaden your gin horizons, these are acompanied with tonics, mixers and snacks that we curate to create the perfect box. We're sorry to hear if this months box didn't suit your personal taste. As always we greatly appreciate your feedback. Kind Regards, Yasmine Customer Service Team Leader

Posted 10 months ago

“Very good value. Love the surprise with each box as you never know what you are getting. With the box I try gins mixes and snacks I have never heard of which is lovely”

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Posted 10 months ago

“I love getting the box it's like Christmas”

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Posted 10 months ago

“Loving the rum, but as I get both the gin and rum boxes the snacks are pretty much the same. It would be nice if they were more different.”

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Posted 10 months ago

“I like the variety of gin and mixers, generally the cocktails are not my taste, too sweet - I’m a martini/ negroni gal so the syrup often goes down the sink. The price is going up and because of this is consider skipping and definitely would not boost. It’s disappointing that I can’t use my reward points without having to spend £80-100, other reward schemes give vouchers you can actually use against purchases you want rather than having to spend a minimum. That said I do like the club.”

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Posted 10 months ago

“Absolutely love the excitement of revealing the new box each month and to be able to try so many new gins that I otherwise wouldn't come across, and the snacks that come with it just top off the joy at the beginning of each month”

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Posted 10 months ago

“Decided to leave because you stopped using Royal Mail,that was the last straw. I found the boxes repetitive in terms of snacks etc, rarely would I choose to purchase any of them and the gins have been disappointing of late. I did like the club but changing the points scheme, the constant emails and promotions of other drinks club has put me off. I'd accumulated over 10000 points but they were practically worthless. The value doesn't seem there and the ethos gone. Too corporate and greedy is how the club feels now.”

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Posted 10 months ago

“The variety of gins is great. Some of the mixers and snacks aren’t as varied as they have been in the past. Getting rewards is good, but you have to spend quite a bit if you want to use them. The variety of ways in which you can use your rewards has reduced over the years.”

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Posted 10 months ago

“I love the Rum boxes as much as I love the Gin boxes, the only thing I would love is for the magazines for the Rum to be as big and as glossy as the Gin. I know they'll get there eventually there eventually.”

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Posted 10 months ago

Craft Gin Club is rated 4.8 based on 6,445 reviews