Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.79

4.8 Rating 6,413 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to love the gin club but now I feel the price has become prohibitive to me continuing to purchase.”

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Posted 1 year ago

“The Rum box was ace. The rum was amazing. Will be buying again.”

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Posted 1 year ago

“Trying to cancel and states I have no account and the quality is just free items from the other companys to push there products Avoid not good value for money”

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Posted 1 year ago

Hi Claire. I'm so sorry to hear this! I haven't been able to find an email from you, but if you contact us at members@craftginclub.co.uk we'll be happy to help. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Not sure what being it you get for you points can some one explain this for me I’m a gold meme bet but can’t see how to spend them if at all”

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Posted 1 year ago

Hi there! If you email our lovely memberships team at members@craftginclub.co.uk, they'll be happy to help!

Posted 1 year ago

“I have been a member for 3 years now. I purchase it for my Mum each month and she is happy with the gin, the booklets and the snacks each month. She is unaware of the cost so is unsure of the value but she is happy with what she receives so Im happy with that. I only logon to the website on occasion when I top up her monthly box or I purchase other gins/mixers for a special occasion. In the past the points could be exchanged for money off your order. Now you need to spend a certain amount in order for your points to be worth anything. I would need to spend £100 to get £20 off my order and would also be deducted 2000 points. This must be a recent change as it was never the case in the past. I also receive many more marketing emails and notice more upsells. I logged in to the site today and noticed there are now 25 domains making a connection to my browser just visiting the website! It seems like they are now just concerned with making more money instead of in the past when it seemed like more of a passion for gin lovers. I will be testing a few alternatives now to see if I get more value for my money as there are tons of alternatives nowadays and it seems they no longer offer anything unique, they are just like all the other big brands trying to take a little bit more of your money and sharing your data with every Tom, Dick n Harry on the internet.”

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Posted 1 year ago

“Awful company the gin was mediocre the snacks where rubbish and stale and they charged me despite cancelling my box! Avoid!”

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Posted 1 year ago

I'm so sorry to hear you missed the deadline for cancelling the July box! Not to worry - you have 30 days to return the box if you'd prefer to skip it this month. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Very disappointed in May box thought you would have pulled out all the stops for the coronation weekend gin very average and really nothing relating to the extra special weekend”

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Posted 1 year ago

“Good value, lots of nibble and fast delivery. It would be good to know what the next flavoure will be for the next delivery?”

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Posted 1 year ago

“Gin was lovely. I really liked the nibbles in this box. The kiwi liqueur was very sweet and I wouldn't purchase this.”

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Posted 1 year ago

“The flavour was nice, all the nibbles were really good 👍🏿 how will I know what the next flavours will be? Or is it wait and see”

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Posted 1 year ago

“Fantastic first box, can't wait for my next one. Lots of information about the gin and different cocktails to make with it.”

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Posted 1 year ago

“First order received very pleased with contents magazine great with lots of cocktail recipes”

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Posted 1 year ago

“Very pleased with the contents of my box!”

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Posted 1 year ago

“Amazing value for money, plenty of snacks to suit different dietary needs too. This month's gin tasted incredible.”

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Posted 1 year ago

“Amazing value for money !!! Goodies galore .. Very Pleased :)”

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Posted 1 year ago

“First order arrived and wow it's great Can't wait to get my next box 👍”

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Posted 1 year ago

“First order April 2023 using the 60% discount. Starting with the positives. Snacks contained within the box are quality as are the mixers. Gin was a disappointment tho, very bland and generic. Will give another month a go and make a decision as for £42 per month you can get some great gins on offer for £25-30 and top up with plenty of mixers for the same price. Jury’s out”

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Posted 1 year ago

“Received my first box at Christmas as a gift from my daughters, loved it so much I joined the club myself. Love that you receive gins that I wouldn’t normal buy along with complementing mixers and syrups and the magazine is great.”

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Posted 1 year ago

“I've been a member for three years, and enjoy the interesting gins, edible treats and magazine which arrive 4 times a year. Being a purist, I'm not much into the cocktails as I feel they detract from the artisan quality of some of the gins. A puzzle for me though is the rewards scheme....I have amassed 3930 points, which can only be redeemed against specific minimum value purchases, (starting at £50 - most bottles are less than this) and approximates to a discount of 10%. The air miles equivalent of this seems to be that I have enough points to get me from London to New York, but they chuck me out in Dublin.... So it's not a good scheme, and my points will remain sadly unused”

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Posted 1 year ago

Hi Christopher! Thank you so much for your lovely review, we really appreciate your feedback. We have recently launched our 'Points for Products' option, which is a range of items that would be free against X points. The range is shown on the member's account when you click on the 'Rewards' tab. You'd need to place a paid order to redeem a free item, but there's no minimum spend on the paid order. Hope this is helpful!

Posted 1 year ago

“Nice little surprise in a cardboard box”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,413 reviews