Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.77

4.8 Rating 6,455 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It appeared I was making a purchase, but the email confirmation said it was a subscription. This wasn't clear when I bought the item. The company put multiple barriers in the way of cancelling the subscription, from failing webpages, to repeated emails and finally forcing me to call, where they tried to convince me I wanted a subscription I never signed up for. Never shopping via Bright HR again!”

Helpful Report

Posted 3 days ago

“Good gin but getting expensive. Trying to cancel isn't simple like they make out, and takes ages to get through to someone.”

Helpful Report

Posted 4 days ago

“A very enjoyable drink”

Helpful Report

Posted 1 week ago

“I had the gin box many years , But Trying to cancel is a joke , impossible to get through , yet can respond to emails asking you to call and chat while they attempt to persuade you to stay .”

Helpful Report

Posted 1 week ago

“Cancellation process cannot be done online and after several confirmations it forces you to call them. The line has been busy every time I try. There is no way it should be this complicated in today's modern world. I had a run subscription. The first bottle was very good, the next not good and the last two middling. Would have been 3 stars without the ridiculous cancellation procedures they use.”

Helpful Report

Posted 1 week ago

“Been with craft gin for a while now and only bugbear I have is that you don’t have the choice of any other mixers. Not everyone likes tonics. You can put a lemonade in every once in a while, so why not give us non tonic drinkers the choice of this with our monthly subscription. Have emailed company about this previously and reply was “ we will let the team know”. Might sound trivial to some, but when you have a build up of tonics you don’t use and are paying for, just seems pointless.”

Helpful Report

Posted 2 weeks ago

“I purchased a taster box with a coupon code and two days later got billed for a regular monthly subscription with no confirmation email stating I joined the club. It is very dishonest and extremely difficult to cancel any membership. Customer services has a preference for automated responses.”

Helpful Report

Posted 3 weeks ago

Hi Megan, We’re sorry to hear about your experience and would love the opportunity to put things right. Our Memberships Team is dedicated to providing great customer service, and we always strive to ensure our processes are clear and straightforward. We can assure you that all our responses come from real people who are happy to help. Please do reach out to us directly at members@craftginclub.co.uk, and we’ll be more than happy to look into this for you. Kind regards, Sophie Memberships Executive

Posted 3 weeks ago

“I never received taster pack…sent numerous emails and not yet been refunded for this. Tricked into signing up and money taken for a box a do t even want. Terrible service, terrible customer service and certainly do not recommend!!”

Helpful Report

Posted 3 weeks ago

“Clicked a voucher for this product through another retailer. Didn’t realise I was signing up for regular deliveries. They advised me on the cut off date that they were sending a box. Could sign into member area to cancel. Emailed company and someone from company did get back to me to advise me it was too late to cancel. Feeling ripped off.”

Helpful Report

Posted 3 weeks ago

Hi There, We're sorry to hear that you missed the deadline for the upcoming box. We always make sure to inform new members about their membership and how to manage it. During the sign up process we always let people know that this is indeed an ongoing membership and once your all signed up we send a series of emails about your membership including the next payment and delivery. Our apologies if this was missed. We'd never want you to be stuck with a box you don't want so feel free to drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind regards, Sophie Memberships Executive

Posted 3 weeks ago

“Very poor service, cancelled membership in January got email to confirm all cancel, Only to find they are still taking £45 from my account Would not recommend or use again They do not take calls on Sundays only take money Will call them again on monday”

Helpful Report

Posted 3 weeks ago

Hi Harry, We're so sorry to hear this and would love to look into this. Can you please drop us an email at members@craftginclub.co.uk. Kind regards, Yasmine Customer Service Team Leader

Posted 3 weeks ago

“I love the craft gin club I so look forwards to my box every month.Everything in the box is lovely. It's like christmas.”

Helpful Report

Posted 3 weeks ago

“Have been using the craft gin club for 2 years and always had excellent service and of course gin. Sadly the delivery service by EVRI today was poor and unprofessional, the courier left the parcel by my front door making no attempt to ring the doorbell bell, we were in at the time. This was captured on our ring doorbell”

Helpful Report

Posted 1 month ago

“Just received the February gin box, and so disappointed in the snack selection. Really took the shine off the gin. This was supposed to be the valentine box, sadly not a heart in sight. I used to look forward to the boxes every month, but I am now sadly thinking of leaving the gin club.”

Helpful Report

Posted 1 month ago

Hi Deana, Thank you for reaching out and for sharing your feedback. I'm really sorry to hear that your February box didn’t meet your expectations, especially as it was meant to embody Valentine's. We truly value your opinion and are always looking to improve. While we can't reveal all the snacks just yet, I can tell you that we curated a selection to pair perfectly with the gin offering, including a classic strawberries and cream treat, as well as a snack with unexpected aphrodisiac qualities, perfect for the Valentine's! As always, we appreciate you sharing your thoughts with us. Kind regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“Do not sign up to this company as they make it impossible to cancel afterwards. I emailed them to cancel and was told I needed to phone up. When I phoned up the line was constantly engaged. When I tried to access my account online it was blocked. I have since been charged for another month only 10 days after my first order. Once I finally got through to customer service they were not willing to refund me and have taken money out of my account even though the next batch hasn't even been shipped yet”

Helpful Report

Posted 1 month ago

Hi Joe, We’re sorry to hear about your frustration with the cancellation process. We always aim to make membership management as straightforward as possible and provide clear information during sign-up about the ongoing nature of the subscription. Additionally, we send a series of emails to keep members updated about their payments and deliveries. Wait times are currently under two minutes on average, if you are having any issues, please do drop us an email so we can help. Kind regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“There is no way to cancel your subscription, the company is doing everything to make it impossible. You will pay them FOREVER, even if you buy just one box and don't like it”

Helpful Report

Posted 1 month ago

Hi There, We’re sorry to hear you’ve had trouble managing your subscription. You can cancel your membership anytime by heading to your Members Area on our website, where you’ll find the simple cancellation process. Alternatively, if you’d prefer some assistance, please feel free to drop us an email at members@craftginclub.co.uk, and our team will be happy to guide you through it. We always aim to make membership management as transparent and straightforward as possible, and we’d love the chance to resolve this for you. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“Eventually got through on the phone number today to cancel my account after calling 10+ times and the number constantly being busy. Explained that I thought the cancellation process was ridiculous and having been a loyal customer of 6 years, and someone just taking a short break, now I simply wont be back. No apology from the chap on the phone. No explanation. So hence the review. An explanation, an apology, and some actual acknowledgement that they are working on the cancellation process would have meant I wouldn't have left a 1 star review, and may have been back. So easy to sort as well. Massive shame. And kinda of stupid. (By the way, MOST of the 1 star reviews are about their cancellation process. They are literally, and rather stupidly, shooting themselves in the foot).”

Helpful Report

Posted 1 month ago

Hi David, We’re sorry to hear about your frustration with the cancellation process. We always aim to make membership management as straightforward as possible and provide clear information during sign-up about the ongoing nature of the subscription. Additionally, we send a series of emails to keep members updated about their payments and deliveries. We’re sorry to hear that you had any issues getting through to us, our wait times are currently under two minutes on average, and we’re always striving to provide prompt service. Your concerns have been noted, and we take feedback like yours seriously. We’d love the opportunity to address any lingering concerns, feel free to drop us an email at members@craftginclub.co.uk, and we’ll be happy to assist you further. Thank you for being a loyal member for six years. We hope to welcome you back in the future. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“Problems with orders. One went missing and second order had a missing bottle. I have been a customer since 2019. Have built up lots of points. Used some points to purchase £20 voucher. When order didn’t arrive they refunded me but never adjusted my points until I chased them. On the other order with missing bottle they refunded me not the full amount because I had used a voucher. Complained about the service and pointed out that when it affects them they don’t forget if you have used a voucher. Told them I wasn’t happy and to cancel my membership. No apology given and just sent me an email to say they had cancelled it and would I complete survey as to why I was leaving! Felt very undervalued as a customer.”

Helpful Report

Posted 2 months ago

Hi Deborah, Thank you for bringing this to our attention. We’re very sorry to hear about the difficulties with your recent orders, as this is certainly not the level of service we aim to provide. Please check your inbox, as our Customer Service Team Leader, Yasmine, has sent you an email to address your concerns and ensure everything is resolved to your satisfaction. We truly value your feedback and your loyalty since 2019, and we’re committed to making this right. Thank you for your patience as we sort this out! Kind regards, Sophie Memberships Executive

Posted 2 months ago

“Asked to cancel then up pops a message to phone you…why I just want to cancel with no hassle.there’s a button to press to cancel so why then is there then a phone number to call you. Is it not plain that all I want to do is cancel. E Gleeson.”

Helpful Report

Posted 2 months ago

Hi Eileen, Thank you for your feedback! Yes, we currently require members to call us to cancel their membership. This approach allows us to provide a personalised experience, ensuring we understand your reasons for leaving and can address any concerns directly. We aim to make this process as quick and seamless as possible. If there’s anything else we can help with or discuss further, please don’t hesitate to reach out to us at members@craftginclub.co.uk. We’re always here to help! Kind regards, Sophie Memberships Executive

Posted 1 month ago

“Their just scammers they take your money but don’t send order taken three lots of money their took from my account three lots of payment in one month? but not delivered any till 7th January one box after lots of emails”

Helpful Report

Posted 2 months ago

Hi Christina, Apologies for any hassle here! I've had a look into your account and I can only see one payment. A second one was taken for the most recent box but you requested to cancel and refund which we issued for you. I'm afraid we can only see one email from yourself, we did get back to this but haven't heard back from you. Please do keep an eye out in your junk or spam filter for the most recent email from us as we'd love to help with any issues! Kind regards, Yasmine Customer Service Team Leader

Posted 2 months ago

“I accepted an introductory offer of a gin taster pack but then had to request this several times before it was finally resent to me. I then paid my monthly fee in December for my January pack.. was assured this would be delivered between 4th to 7th January but have still received nothing. I have now cancelled my subscription as this is an appalling service.... despite regular reassurance from the customer service team”

Helpful Report

Posted 2 months ago

Hi Stuart, We truly regret any disappointment that led to you cancelling your membership with us. We understand how important it is to receive your boxes on time and appreciate your patience throughout this process. We appreciate your feedback regarding the introductory offer and your January box delivery. We aim to communicate all our processes clearly during sign-up, including the delivery schedule and how our subscription works. I’m sorry if there was any confusion or inconvenience regarding your order. If you would like to discuss this further or if there’s any additional information you’d like to share, please email us at members@craftginclub.co.uk so we can review your account details and address your concerns directly. Kind regards, Yasmine Customer Service Team Leader

Posted 1 month ago

Craft Gin Club is rated 4.8 based on 6,455 reviews