Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.85

4.9 Rating 2,577 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.9

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

Visit Website

Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Courier Expert - Delivery 5 star review on 6th August 2023

Anonymous

Courier Expert - Delivery 5 star review on 11th July 2021

David Mars

Anonymous

Anonymous // 01/01/2019

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“The booking procedure is brilliant and very efficient, with instant confirmations. The price was very reasonable. HOWEVER the collection/delivery did not go according to plan: the driver didn't turn up to collect, and it was 3.5 hours afterwards that we were alerted to this by the collection point. I then had to phone Courier Expert to find out what was going on. Parcel was eventually collected over nearly five hours after the time arranged, and was delivered late.”

Helpful Report

Posted 6 years ago

Hello Rupert, Firstly, we would like to apologise regarding the issue you had with a delayed collection, our original driver had gone sick & hadn't made us aware. We should have known about this sooner, but when we were aware, immediate action was taken & we had allocated another driver with a 60 minute collection time within a 10 minute time frame. We're very disappointed in our original driver but we're aware this could have been dealt with much sooner, so again, we're sorry about this. If you would like to contact us further about this, please either email support@courierexpert.co.uk or call 0333 323 2203.

Posted 6 years ago

“Helpful, efficient service.”

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Posted 6 years ago

“Quick pick up and even faster delivery :)”

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Posted 6 years ago

“Very prompt service and excellent communication throughout.”

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Posted 6 years ago

“We had previously booked this consignment through another company and was let down. I found the booking so easy and stress free, your guy on the phone was superb and very helpful. We will certainly use your services again.”

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Posted 6 years ago

“Driver arrived 45 mins later than expected. I had to call you for an explanation of this, rather than you call & re-assure us. We were then not confident that the parcel would arrive on time, or that you would keep us informed.”

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Posted 6 years ago

Hi Sally, First of all i am sorry you were disappointed with the service. I have looked into this matter and have noted that it was a delivery from Tamworth to Central London. According to our records, the latest time for collection was 11 am and the driver collected prior to this at 10.50. The estimated time for delivery was 15.00 and the driver delivered at 15.15. Although this is 15 minutes after the estimate, the very latest acceptable delivery time given to us by yourself at the time of booking was 16.30. In this case we did not call to advise, as we had delivered 75 minutes prior to this time. If you would like to discuss the matter further with us, please call on 0333 323 2203.

Posted 6 years ago

“Good communication, parcel picked up and dropped off all in the specified time!”

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Posted 6 years ago

“Customer received the good within a few hours, was very happy production did not stop.”

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Posted 6 years ago

“After being let down (again!) by Parcelforce I contacted Courier Expert to do 2 same day deliveries. Both parcels were collected within the timescale given and delivered in plenty of time. Would definitely use again. Thanks you for your help.”

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Posted 6 years ago

“first class service”

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Posted 6 years ago

“Everything was very good and they got the job done.”

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Posted 6 years ago

“Courteous, efficient service. I can recommend and I would use this service again.”

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Posted 6 years ago

“Easy booking process with webchat; kept informed re slight delay; cheerful polite driver.”

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Posted 6 years ago

“Very efficient and prompt, delivered 160 miles within 3 hours of collection which was also made at promised time of 6am. Reliability is recommendable but the service was incredibly expensive. However it "saved the day" and for that I am grateful. It saved me making the journey home and back in one day, the trip already having been made.”

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Posted 6 years ago

“Quick and efficient advice on the phone and then collection and delivery of the item happened exactly as I'd been told that it would. As it was a high value item that had to be delivered quickly the extra security and insurance that Courier Expert were able to offer was very important.”

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Posted 6 years ago

“I needed a same day courier to get 50 boxes each have empty ring binders in them, no heavy cost was £102 to collect from Newcastle centre and deliver to Richmond, yorks. Got a phone call to say it was taking the courier more than 15 minutes to load the boxes and I needed to pay an extra £33.50 in total including vat £163.26 I wish I'd hired a van and done it myself I wont be using these again and I'll tell as many people as I can to avoid them”

Helpful Report

Posted 6 years ago

Hello Nick, I'm sorry you're not happy with the service we provided you, however you were pre-advised regarding waiting time prior to booking due to the volume of the load. Our waiting time is waived if under 15 minutes, but the total waiting time on record was 67 minutes, due to the driver going back & forth with the loading and no assistance provided. I do understand that you had mentioned that there would be no assistance for loading, which is why we pre-advised you there would be an extra charge for this. If you like to contact us for more information, please email us at support@courierexpert.co.uk

Posted 6 years ago

“Good efficient service that didn't let me down like other carriers.”

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Posted 6 years ago

“delivery and drop off within 3 hours, very good”

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Posted 6 years ago

“I was impressed by the level of service. They also thought of asking for other contacts and details just in case anything went wrong on delivery. I can recommend them !”

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Posted 6 years ago

“Fast service, very friendly and helpful and highly recommend!”

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Posted 6 years ago

Courier Expert - Delivery is rated 4.9 based on 2,577 reviews