Courier Expert - Membership Reviews

Name: Courier Expert - Membership
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.51

4.5 Rating 628 Reviews

92 %

of reviewers recommend Courier Expert - Membership

Company Reviews

Metrics

Info

4.5

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Courier Expert - Membership:

Courier Expert is one of the UK’s leading Sameday Courier companies. We exist to help others become self-employed couriers, and guide them in establishing their courier business.

We support our couriers with our membership program, our private website is filled with real-time courier work opportunities (which are continually updated), forms, member’s only chat forums, support, advice, tax and insurance-saving strategies, a free fuel card, and more.

Visit Website

Phone:

0871 474 5885

Email:

driverfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

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Courier Expert - Membership 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very impressed with Courier Expert. The support team are always on hand and very knowledgeable. The link between the emails and the phone works perfectly. I m very much enjoying working with Courier Expert.”

Helpful Report

Posted 9 years ago

Thanks for your review Christine!

Posted 9 years ago

“In the beginning the job opportunities were a bit slow, but 3 months in I am now receiving plenty of work. A great help in starting up as a self employed courier. Would definitely recommend courier expert to anyone wanting to start up on their own.”

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Posted 9 years ago

Thanks for the review Jonathan, has been great having you on board!

Posted 9 years ago

“At the beginning I actually thought the job won't worth doing at all because of the nature , but now i can say that;i am quite enjoying the job because of the flexibility, very easy, though it involves much driving, but very interesting.”

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Posted 9 years ago

Hi Adedeji, glad to hear you are enjoying it, it's great to have you working with us!

Posted 9 years ago

“I put a not so good feedback when I started but am happy with courier expert now .......it's worth all the money I paid for membership ....you just have to be reliable and honest with your ETA”

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Posted 9 years ago

“Its been 2 weeks ive joinedbut i still haven't had a long distance sameday delivery job. I do put my availability on but dont get the job”

Helpful Report

Posted 9 years ago

Hi Ahmed, I have had a look at our records and it appears you have had 12 jobs since you started with us 2 weeks ago. I apologise if you haven't had any long distance jobs yet but please do keep trying - we try to be as fair as we can, but we do have to keep the client's best interests in mind and if there is someone with a shorter ETA then it tends to be allocated to them.

Posted 9 years ago

“needs improvement and that is invoicing system. There are some companies in the market who are doing payments by BACS every week without self invoicing and that is ideal.”

Helpful Report

Posted 9 years ago

“Sometimes you say collection is between 5:30 to 6. but if i collect just before 6 you launch an investigation depite meeting delivery time?”

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Posted 9 years ago

“I am just getting the hang of it now think my confidence is getting stronger with each job I do / love the long distance jobs / courier expert guys are there on hand to help and do an excellent job at doing so / not had any problems and I am looking to go further with them”

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Posted 9 years ago

“I came across Courier Expert about an year ago and I thought its was a scam when it got to the payment page for membership. But I gave it a try last month after reading the reviews and now I think that I have wasted a year. Its really nice to work with Courier Expert as a Self Employed same day courier. I get to meet new people and see new Places and Businesses every day and I think i will be able to make a good living from it. The support staff is very helpful but there is one thing which needs improvement and that is invoicing system. There are some companies in the market who are doing payments by BACS every week without self invoicing and that is ideal.”

Helpful Report

Posted 9 years ago

“Overall my experience with Courier Expert has been a good one. The control/customer service staff are great, very helpful and friendly. I get offered a lot of work daily via email and telephone. At the beginning though, I wasn't receiving any jobs by email until I found at that Courier Expert is blacklisted for spam with Apple, my email address is an Apple account and so unbeknown to me, the emails were being diverted to junk. Once this issue was discovered I was able to change the settings to stop this happening. My only other issue with Courier Expert is their low quotes to the customers, meaning us drivers cut is small. Often the collection address is some distance away, and delivery may be 50 miles further away. our percentage of the low price charged to the customer often makes the job barely profitable to us.”

Helpful Report

Posted 9 years ago

Many thanks for your review Stephen and I am pleased to hear you have now sorted out your email issues. Regarding the quotes to customers, or prices are already higher than many of our competitors, so unfortunately there is little room to charge any more than we do. However, we have applied surcharges to certain rural or difficult to cover locations, to make the job more attractive to members and to make it worth travelling further to collect.

Posted 9 years ago

“`Waste of time and more importantly money! I have been a courier working out of Glasgow for several years. Thought I would give courier expert a try. Called their service centre and was told there was plenty of work in the area and discussed membership type. I opted for the VIP package £179.99 as was told they get more access to jobs, you need relevant insurances to get this to prove you are a proper business . God help the people on lesser packages because you are lucky to get 2 notifications a week within 30 miles. Even then its usually for a hatchback car rate so not worth your while. On the one occasion (over the last 3 weeks) there was a job of interest I logged into the system straight away only to see the job had bee allocated, it is an absolute joke. I am a member of several other pay per job sites which are far far superior to this. When I contacted them to ask for my membership fee back as I felt I was mis-sold they told me they do not for any reason perform refunds and said at no time did they mention figures, which they are hiding behind, although there was 'plenty of work' according to the advisor. When I advised them I would be leaving feedback about my experience I was warned I would be 'delt with' accordingly. Laughable and unbelievable behaviour. I really don't know where they get their positive feedback from on this review site although I can take an educated guess. The only thing I have got from this is a constant barrage of calls from UK fuel card trying to sell me their product, this was obviously given to them by courier expert (without my consent!!) Do yourself a favour and don't waste your money or time dealing with these amateurs and look to the non-fee sites, there is much more work and no rip off joining fees.”

Helpful Report

Posted 9 years ago

“Overall ok,the guys and girls who are in contact with us are very good,sometimes takes a little longer than expected to get an answer to email questions, I wish you were busier at present so l could do more for you..”

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Posted 9 years ago

“Joined a couple of weeks ago had a few good jobs going to london on monday staff are very freindly at all times well worth the money”

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Posted 9 years ago

“I am very happy with the staff and work would like a little more ,but as it's the time of the year when customers are not spending . I do understand”

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Posted 9 years ago

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Posted 9 years ago

“The staff are very friendly like you were a part of their team and very helpful if any problems then you just ask them and they are right on it. The team behind the desks do all the work for you and they are getting to be a bigger concern. I wish I had heard of them years ago. I would recommend them to anyone all day long.”

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Posted 10 years ago

“EXCELLENT CONTROLLERS WHO PROVIDE CLEAR AND CONCISE REQUIREMENTS. ALWAYS PREPARED TO TAKE THE TIME TO OFFER ANY ADVICE AND ANSWER ANY QUESTIONS. 1ST CLASS TEAM”

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Posted 10 years ago

“Good rates of pay, but lack of work sometimes.”

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Posted 10 years ago

“I honestly believe you're invoicing and payment process is too long and can be made simpler and better. It sometimes takes days after going through the whole invoicing process for the invoice to be approved and wait for sometimes over a month just to get paid.”

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Posted 10 years ago

“Staff are all very helpful”

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Posted 10 years ago

Courier Expert - Membership is rated 4.5 based on 628 reviews