Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,264 Reviews

95 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking experience was straightforward but I am really fed-up at the number and frequency of emails I get from them, trying to get me to book more breaks before i have even sampled the intiial booking”

Helpful Report

Posted 2 months ago

Dear Customer Compared to most booking agents, we do feel that the volume of emails we send to our customers is not excessive. Nevertheless, let me apologise if you felt overwhelmed. We wish you a very pleasant stay. Kind Regards Country Hotel Breaks

Posted 1 month ago

“Could be a bit confusing”

Helpful Report

Posted 2 months ago

Dear Mr Davies Thank you for your review, although I'm disappointed to see that you found the process confusing. We're always happy to hear feedback from our customers about how we could improve our processes, so please drop me an email to jon@offpeakluxury.com if you'd like to discuss further. Kind Regards Country Hotel Breaks

Posted 2 months ago

“CHB were kind enough to permit extensions to the deadline to allow for illnesses. However, as a solo traveller, it was impossible to find out the final price from the website at the enquiry level until the booking was commenced. This is despite entering "1 Adult" in the enquiry. I decided where and when l wanted to go and then it was suddenly twice the quoted price. Massively disappointed at bit being able to go where l had carefully selected after several hours trawling the myriad options.”

Helpful Report

Posted 3 months ago

“It took quite some time to book my break due to completing the the top section then going to a selected hotel and finding my dates were not available.”

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Posted 6 months ago

“Lovely place and room. Friendly staff willing to go the extra mile. Nice breakfast. Matress was a bit too soft for our liking. Dinner was a disappointment to be honest. Overall, a nice weekend away.”

Helpful Report

Posted 7 months ago

“I had initial difficulties redeeming my voucher with the selected hotel - however once I spoke to a member of customer services they were really helpful and reassuring - explaining the issue and helping to resolve this. I was called back as promised and now have my night away to look forward to.”

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Posted 7 months ago

“Initially very straightforward, bit disappointed when the dining times were changed.”

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Posted 7 months ago

“Lovely idea. Hotel wasn’t as your website said but only paid £37 for the night as voucher covered the rest.”

Helpful Report

Posted 8 months ago

Dear Customer We're sorry that you didn't find the hotel accurately described. The hotel at which you stayed is very popular with our customers at the moment, and one which receives excellent feedback. If you'd like us to consider your complaint further, please email reservations@countryhotelbreaks.com with full details. Kind Regards Country Hotel Breaks

Posted 7 months ago

“Booking requires a UK phone number - I don't have one! Why do you not accept international dial mobiles?”

Helpful Report

Posted 8 months ago

Sorry for the confusion, we do accept international phone numbers on our booking form in the Daytime Telephone field. However, currently we are only able to send mobile booking confirmations to UK numbers, if you don't have one of these your confirmation will be sent via email. Our reservations team have dropped you an email to confirm a preferred telephone number for your booking. Best wishes, Country Hotel Breaks

Posted 8 months ago

“Hi I’m getting in touch as we stayed at your lovely hotel. 13/07/24 for our 15th wedding anniversary. Unfortunately we were extremely disappointed with our dinner reservation. You had a private 70th party going on, so we had to have our dinner in the lounge upstairs. The food was lovely but there was no atmosphere at all. We were Tucked away in the Corner. I was actually sat on a sofa. We was really looking forward to a lovely restaurant experience but instead it felt like we had dinner in our own lounge at home. If it was communicated to me that we would not be in the main restaurant that evening for dinner then I would not of paid the extra for our package to dine with you. We could have dined in the many restaurants close to the hotel which I wish we had done to celebrate our anniversary. Really disappointing. How ever the hotel it’s self was 10 out 10. Absolutely spotless, complimentary tray in the room was a lovely touch. The staff were some of the friendliest and happiest I’ve experienced. The breakfast was also 10/10 Location was out standing. Would 100% visit agin. If it wasn’t a special anniversary night away and that we traveled 90 mins to get to we wouldn’t be so disappointed. Sorry to complain. I never do so normally. But price didn’t quite match out experience sadly. Your kindly Mrs Clare Dicola Sent from my iPhone”

Helpful Report

Posted 8 months ago

Hi Clare, Thank you for letting us know about this. We’re sorry to hear that your dining experience somewhat tainted your anniversary break. We have contacted the hotel regarding your complaint and we will come back to you in due course on this. However, I’m really glad to hear that the rest of your experience was enjoyable and I sincerely hope your anniversary was lovely overall. Best Hannah

Posted 8 months ago

“First time using CHB and the process seemed easy however confirmation took several days rather than INSTANT as shown on the website. We called the hotel before the booking for a specific reason and was assured all ground floor rooms had walkin showers. However, CHB could only confirm a shower over the bath. As we are both in our 80s and my husband has a blue disability badge a walk-in shower would have been appreciated so a bit disappointed.”

Helpful Report

Posted 8 months ago

Hi there, We’re sorry that on this occasion the room type you required was not available. We do advise that you contact us directly with accessibility concerns ahead of booking so that we can prevent this from happening. I’ve been assured that our reservations team did contact the hotel to try to find you a suitable, ground floor alternative which you were happy to book. We’d love for you to book with us again in future and if you give us a call, our team will be more than happy to help in finding you and your husband a break that suits your requirements. This aside, we truly hope you enjoyed your stay! Hannah

Posted 8 months ago

“Booking was easy but the description of the hotel was completley misleading. Perhaps Country Hotel Breaks should check these things before putting them on their site? I won't trust them again”

Helpful Report

Posted 10 months ago

Thank you for your review. We do check our website regularly as we are keen to ensure this is kept up to date and as accurate as possible. We would like to thank you for bringing this to our attention and would welcome the opportunity to discuss this with you privately.

Posted 10 months ago

“Frustrating having all but completed booking my first choice hotel I had to come out to get a pass code from my bank. When I went back in I was advised there were no vacancies despite me having completed the booking details.”

Helpful Report

Posted 11 months ago

We are disappointed to receive a three star review. The additional security information would have been requested by your bank and is beyond our control. I can see that you tried to make an online booking but called and requested alternative dates which were only showing a twin bedded room available, we offered to contact the hotel on your behalf to request a double room which you declined. You then contacted us again and we suggested lots of other hotel options for you which we are very happy to see you have now booked. Our phone lines and chat facility are open daily should you need any assistance. We wish you a lovely stay at your chosen hotel. Regards, Country Hotel Breaks

Posted 11 months ago

“I had numerous emails from the company when the date I wanted was not available. Staff members offered other options. I managed another booking and paid in full for that booking. Then 2 days later had a second payment of $600+ taken/removed from my account...I have emailed regarding this error, am still waiting for your response. Look forward to hearing from you please”

Helpful Report

Posted 1 year ago

Dear Mrs Holloway, Further to our conversation last week, I hope that you managed to speak with your bank and solve the mystery of the $600 payment that had left your account. As mentioned the only payment taken by us was the one for your hotel booking. Hopefully my explanation gave you peace of mind that your booking and payment through us is secure. If you do need any further assistance regarding your booking with Dalhousie, please do not hesitate getting in touch with us. We wish you an enjoyable stay. Kind regards, Country Hotel Breaks

Posted 1 year ago

“Not particularly helpful with my booking query, had to call back twice and still not resolved. Ended up calling the hotel direct to get a response and they sorted it out immediately”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your 3 star review. I have looked into your enquiry and when you called you asked for a marina view, to ascertain whether this was possible & available we needed to contact the hotel. We received a reply from the hotel within two hours and my colleague called you back to advise you of the hotel's reply and you decided you were not going ahead with the booking at that point. As we are a booking agent with 240 hotels on our portfolio, there are times when there is specific requests and / or requirements, we need to contact the hotel in question. We are sorry that you felt the length of time to get back to you was not helpful. We can see you have now booked and wish you a pleasant stay. Kind regards Country Hotel Breaks

Posted 1 year ago

“Very helpful, quick responses, small misunderstandings soon resolved.”

Helpful Report

Posted 1 year ago

“Good website to find high quality country hotels. It was a bit annoying to have to enter the number of people and number of nights for different hotels.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your feedback. We'll take this into account when we next update the Country Hotel Breaks website. Kind Regards Country Hotel Breaks

Posted 1 year ago

“I haven’t received a confirmatory email yet and I booked two days ago.”

Helpful Report

Posted 1 year ago

“Using the web site to book a voucher would be useful if you were made aware of the value of your gift so you could make an informed decision before entering all the details.”