Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,241 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent stay, couldn’t fault in anyway”

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Posted 3 years ago

“The service I received when our booking was changed due to COVID was excellent. I will use this company again.”

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Posted 3 years ago

“Very user friendly website with clear description of breaks and offers. Contacting direct was easy and staff were very helpful.”

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Posted 3 years ago

“Had to cancel my original booking in May due to hospital appointment, I found it very easy to obtain a voucher for another booking within the next year. I have know booked for September and again found it very easy to do on the phone. The operator was very friendly and helpful.”

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Posted 3 years ago

“So far so good. Hopefully the hotel will live up to your standards and recommendation.”

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Posted 3 years ago

“Just booked a short break on country hotel breaks , easy website really good deals would recommend them to anyone wanting a break in a nice hotel.”

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Posted 3 years ago

“Very easy to use website. Have only just found this but it is likely I will use it again.”

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Posted 3 years ago

“We stayed at Hatton Court Hotel, Upton Saint Lawrence, for 1 night on a bed breakfast/dinner break. We also paid extra for a jacuzzi room. Unfortunately, the room was unfit for purpose. The jacuzzi bath was old and very badly stained and we were unable to use it as it was so unsightly. The room had crumpled carpet, chipped paintwork and scraps on the paintwork on the walls. The toilet did not flush properly and there was a toilet smell in the room. We addressed this issues at reception and were told that the toilet would be dealt with, but it wasn't during the time of our stay. At dinner, we waited at our table for 20 minutes before we even got a menu, the drinks waiter dropped wine on my foot while bringing the glass to the table, the prawn cocktail starter contained no avocado (which is a main ingredient in the dish), the gaps between starter, main and dessert were long and the table service was erratic. We felt the staff were not trained to standard appropriate to that which the hotel was aspiring to. On the plus side, we thoroughly enjoyed our breakfast, which was excellent - very well presented and good quality ingredients. We enjoyed the ambience outside while drinking our complementary drink. If the hotel had offered to amend the rate of our room to that of a standard room, it will have slightly compensated us for our disappointment in the overall experience. Unfortunately, we will not be using Country Hotel Breaks again.”

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Posted 3 years ago

“Very good value , easy to book , good communication.”

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Posted 3 years ago

“Very efficient at confirming our requests with the hotel”

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Posted 3 years ago

“You confirmed a total paid amount of £605.00 The hotel are asking for €245.00 a night or £735.00! Why??? This is not good!”

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Posted 3 years ago

Dear Gary, Thank you for your review, although I'm sorry you have some concerns. The price you have paid for your stay is correct at £605 - this has been pre-paid to us for your stay at the hotel in June. While the hotel may be charging higher prices for direct stays, this does not affect the amount you have paid, which as you can see, is considerably lower than the direct price. Should you have any further queries please don't hesitate to contact us at reservations@countryhotelbreaks.com and we will be happy to assist. Best wishes, Country Hotel Breaks

Posted 3 years ago

“We have used the web site before. We picked the hotel from your web site to replace a break we were to take in 2020 to celebrate my 50th wedding anniversary. To navigate the web site was easy and informative and it was a pleasure to use”

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Posted 3 years ago

“Not many options to be fair but of the of the few , quality and good value for money and after looking at other sites I booked via CHB :)”

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Posted 3 years ago

“Excelent web site which gives much detail and assisted me to make up my mind where to spend a £200 GIFT VOUCHER we were given for our 40th anniversary. Very helpful and friendly on the phone when seeking advice and very professional when booking.”

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Posted 3 years ago

“Simple quick and painless booking procedure. All websites should be like this”

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Posted 3 years ago

“Easy to operate website, very good details and everything is very detailed. Easy to book also. Will definitely use again!”

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Posted 3 years ago

“1. extensive coverage of good quality venues. 2. not convinced about the original stated cossts which seem to increase once you pursue further informstion on the links/web site 3. certainly an excellent starting point”

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Posted 3 years ago

Dear Mr Harling Thanks for the review - I'm delighted that you were happy with the coverage and quality of the hotels. With regard to your second point, the price per night can vary on the type of room, the day of the week, and the time of year you are staying, but we do try to be open & honest with the prices displayed, and we aim to ensure that the price you see is the price you pay, with no hidden charges. Moreover, our prices are backed by a price match guarantee plus - should you find that you could have booked the same package on the same terms of less, we'll not only refund the difference, but give you a £20 credit towards your next booking. We trust you enjoy your break - we'll be sure to ask for your review of the hotel after your stay. All the best, Country Hotel Breaks

Posted 3 years ago

“Hotel was very nice and staff very helpful, unfortunately one of the morning's breakfasts was below average, as we kept getting forgotten, we asked for a coffee that was ordered with one of the breakfasts and had to ask various waiters/ waitresses 6 times before finally getting the coffee. The room my wife and I stayed in for 2 nights was very clean and pleasant, although there was an annoying rumble/humming noise within the vicinity of our room (above main entrance facing to the front of hotel) which was going on almost constantly during the evening and into the early hours, therefore waking the 2 of us several times throughout the night which sadly over these 2 nights prevented us both from getting a peaceful night's sleep. Unfortunately our experience of this hotel reflects in the 3 star rating.”

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Posted 3 years ago

“Easy to use website It’s nice that confirmation is instant. Also I had to change the dates and this was very easy to do”

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Posted 3 years ago

“This is the third time we have booked through CHB and the booking experience has been excellent. The actual hotel experiences not so good, not your fault though. Last year we could not go to the Lamphey Court because of Lockdown. This year our booking tomorrow for the Hook Norton failed because their boiler has failed. We are re-booked, thanks for the service, tomorrow at the Cotswold House in Chipping Campden and we are re-booked at the Lamphey Court towards the end of June. Fingers crossed for both trips.”

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Posted 3 years ago

Country Hotel Breaks is rated 4.7 based on 2,241 reviews