Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.72

4.7 Rating 2,271 Reviews

95 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Country Hotel breaks were great, in particular Helena was excellent - she was booking dining times for us last minute and kept us up to date on availability. It was an amazing deal they offered as well and we had a lovely break, so thank you!”

Helpful Report

Posted 4 years ago

“The site was very easy to use - my only disappointment was when I contacted the hotel to book my meals as suggested in your email. The man answering the phone seemed quite irritated that I had called. He wasn’t rude but certainly hasn’t instilled me with any confidence for my visit. Not what I expected when I am spending £900 at his hotel especially during these times.”

Helpful Report

Posted 4 years ago

I have contacted the hotel to establish what happened as the service you received is not acceptable and for this I must apologise. The matter has been investigated by one of the hotel managers however she is unsure who it was that answered the phone as the reception area is staffed by 3 ladies. She has assured me that her team would not behave in such a manner and is very sorry for the response you received when you called. I'm pleased to confirm that your dinner reservations have been made as requested and I do hope you have a very enjoyable stay. Kind regards Offpeakluxury

Posted 4 years ago

“Easy to use website, I think some tweaks to being able to filter by facilities, reviews, the offers (meal included or not, drinks, spa etc) or price would be an advantage and make the process quicker and easier to find the perfect place. Was a bit surprised you don’t send an email confirmation at all, as some people might not notice you don’t and then have no record of their purchase.”

Helpful Report

Posted 4 years ago

Thank you for your review, and the constructive feedback, which we'll certainly consider incorporating into the site at the next update. We do send confirmation emails to all our customers, the majority of which are sent immediately after booking. Occasionally we may need to contact the hotel to check availability or to confirm special requests. Your confirmation was sent on the 26th July at 18:50, so we're unsure what's happened there. Rarely, some email providers can mark emails as spam, so it may be worth checking your spam folders. We have, however, sent you a duplication confirmation. Please let us know if you don't receive this, but rest assured your booking is confirmed, and we trust you enjoy your stay. Kind Regards, Country Hotel Breaks

Posted 4 years ago

“Spotted the break I wanted and called Country Break. Victoria answered my call and was really helpful as I had a lots of specific details which meant she had to call the hotel 3 times on my behalf, and got it all sorted.”

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Posted 4 years ago

“A good site to book a wide range of quality hotels. Quite confusing prices when comparing the hotel booking system with Country Hotels. £100 difference on two nights.”

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Posted 4 years ago

“We’re only at the stage of having secured a booking with CHB, and so far we found this an excellent resource for luxury breaks. However we objected to having to pay upfront for the hotel, only to discover we could have booked via the hotel itself or with other booking sites without paying until close to the time of arrival.”

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Posted 4 years ago

“This will be the second time we have used this booking site. It works very easily. A few more hotels to choose from would be nice.”

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Posted 4 years ago

“Recently booked a break with Country Hotel Breaks - I had to phone for help and assistance with the booking - they were super helpful and sorted out my requests in a quick and timely manner contacting me again when they said they would”

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Posted 4 years ago

“Very much enjoyed our stay at Woodhall Spa - room was lovely and we had been upgraded without asking which was a lovely touch. Offer did what it said nice tasting bottle of champagne and money off our evening meal. Food at both breakfast and on the evening was very good although evening service seemed to be disorganised. SPA was nice but compared to some other SPA hotels I have visited is a little limited All staff made you feel very welcome and We would return again”

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Posted 5 years ago

“Helpful staff on hand if you need to call about your booking. Booking process itself very easy with no trouble using a gift voucher (unlike some other sites).”

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Posted 5 years ago

“The booking system worked smoothly and the follow up to confirm my reservation was swift.”

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Posted 5 years ago

“The website offers a great range of quality hotels. It is easy to use and booking was very straight forward.”

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Posted 5 years ago

“Looking forward to our break after looking @ the reviews chose a lovely hotel, easy process quick response from hotel.”

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Posted 5 years ago

“Easy to use”

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Posted 5 years ago

“Easy to book although one offer finished just after I went on site couldn't click on a date. Although there were, alternatives I ended up paying more than I wanted to.”

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Posted 5 years ago

“Quick and easy to use website”

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Posted 5 years ago

“Web site was easy to use and provided all the information I needed”

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Posted 5 years ago

“I found the website very informative and helpful. The booking process over the phone was easy and enabled me to ask a few questions about the hotel before booking, which were courteously answered by Victoria. The emailed booking confirmation was prompt and clear.”

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Posted 5 years ago

“It’s our first time using Country hotel breaks. But we seem to have a good deal for the hotel of our choice”

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Posted 5 years ago

“Easy and efficient use of website. Good price. Will know more after the trip.”

Helpful Report

Posted 5 years ago

Country Hotel Breaks is rated 4.7 based on 2,271 reviews