Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.72

4.7 Rating 2,235 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had difficulty booking on line as it wouldn't let me click on terms and conditions. Tried again Later and managed to do it. Received message asking if we needed help later in the day but had already booked.”

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Posted 1 year ago

“Site was really easy to use. I asked a question and was answered straight away. So a five star service. Prices where good as well will definitely recommend”

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Posted 1 year ago

“Very pleased with the service! Thank you!”

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Posted 1 year ago

“So easy to book,with a lot of options to choose from. Exactly what I was looking for at a very competitive price which can't be beaten on other websites.”

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Posted 1 year ago

“Excellent website very competitive offering second to none really good offers”

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Posted 1 year ago

“I thought the booking fee of £15 excessive. I have booked many hotels and never paid that.”

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Posted 1 year ago

Dear Customer Thank you for your 3 star review. The booked fee is not added at the end of the booking process, it is within the total price shown on the package, we include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. It is then broken down on the first page of the booking process with the cost of the package and the booking fee, so not hidden. We do have to charge a small servicing fee to go towards the costs of providing "with you all the way" service. Country Hotel Breaks is committed to providing the very highest levels of customer service and our team of agents are here 7 days a week to assist you. Kind regards, Country Hotel Breaks

Posted 1 year ago

“Very annoying to complete booking application and then be told the centre will liaise with hotel before confirming. Surely centre should have all information. Lady who rang me was very pleasant but system is not good enough”

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Posted 1 year ago

Dear Customer It is disappointing to receive your 2 star review. A handful of our 240 hotels within our portfolio are on a request basis, we state this at the beginning of the booking process, which says - offers showing provisional availability are subject to confirmation with the hotel and availability is not guaranteed. No funds will be taken from your card until the booking is confirmed, which will usually be within a few hours. Most of our hotels are on instant availability and will be confirmed immediately. I can see your booking was confirmed by the hotel 45 minutes after you made the request online. We are also here 7 days a week if you'd prefer to call and we can then call the hotel to check availability if it is on request, rather than you doing online. We hope this clarifies the situation for you. We are pleased to hear you found our reservations agent who called you very pleasant. Kind regards, Country Hotel Breaks

Posted 1 year ago

“Website was easy to use. Prices were set out showing what was included ie what type of room, what meals etc, plus sample menus and requests for dietary requirements. MUCH better than something like Tripadvisor, where you do not know what is included in the 'Room Rate'.”

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Posted 1 year ago

“It was very easy to use this website - I would certainly use it again”

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Posted 1 year ago

“Lovely stay and hotel was exactly as described on the site.staff very helpful .”

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Posted 1 year ago

“Easy to navigate.”

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Posted 1 year ago

“The booking service experience was on the whole very good, although it took a little while to find my way around the website and to distinguish clearly between the types of room and the packages on offer. But once I grasped it, the experience was the best I've had pretty much anywhere so far with the whole thing sorted swiftly and my subsequent slightly clueless email queries were answered in less than two hours.”

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Posted 1 year ago

“Very happy with booking system - easy to follow and timely response to confirm booking. Looking forward to our actual stay in the hotel :)”

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Posted 1 year ago

“Very easy to book through and good offer. Very straightforward and confirmation immediate. Liked the fact that we have the flexibility to alter the booking should the need arise.”

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Posted 1 year ago

“Easy to book and good choice of country hotel breaks. On booking I made a request for a twin-bedded room and was called the following day by one of the team to apologise that the hotel was unable to offer us a twin which was fine.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Your website was very easy to use. Booking was a breeze.”

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Posted 1 year ago

“thought it was a very easy webb site to book with most other booking sites are rubbish to book with very difficult thanks again for your services TOM”

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Posted 1 year ago

“Booking system is poor as you have to keep entering the dates you want each time you look at a different hotel.”

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Posted 1 year ago

“Straightforward booking process.”

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Posted 1 year ago

Country Hotel Breaks is rated 4.7 based on 2,235 reviews