Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,266 Reviews

95 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to make a booking through the Country Hotel Breaks website. I did use their on-line chat as well to make some dinner reservations at the hotel, this was handled very efficiently, it definitely was a real person I was chatting with and not a BOT. Made all the difference.”

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Posted 1 year ago

“Easy to use website and have used before. Only negative is that sometimes you are unable to view the bedroom when considering which package to book.”

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Posted 1 year ago

“Offers very clear. Phone answered promptly and helpfully.”

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Posted 1 year ago

“Booking was easy and website easy to access and use”

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Posted 1 year ago

“Hotel- clean Staff - fantastic Food - delicious Surcharges - Disgusting - £3.50 to get a bottle of wine out the fridge from the bar by the barman”

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Posted 1 year ago

“Easy to book & voucher accepted on line - no problem”

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Posted 1 year ago

“Site easy to navigate. Process smooth”

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Posted 1 year ago

“Sometimes confusing because prices listed as pppn or per stay”

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Posted 1 year ago

“Only used the website which was OK.”

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Posted 1 year ago

“Booking site was well presented, offers prominent and speed good.”

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Posted 1 year ago

“Great customer service over the phone.”

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Posted 1 year ago

“Quite straightforward to follow the process,all necessary information and prompts provided”

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Posted 1 year ago

“Good selection, but many come with things that I don't want which makes it more expensive than booking independently. I booked a hotel to find that I could not use money left on my voucher towards dinner. Money left on my voucher is wasted.”

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Posted 1 year ago

“A really simple process to book.”

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Posted 1 year ago

“Although the service I had from everyone I was in contact with, was excellent, the fact that as a single person I had to go through the support team is unacceptable in my opinion. Packages and room availability should cater for the single traveller as well as for couples. Having said that, they did all they could to eventually find me suitable accommodation in the Cotswolds, my area of preference.”

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Posted 1 year ago

“Good selection of hotels, good information”

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Posted 1 year ago

“Had difficulty booking on line as it wouldn't let me click on terms and conditions. Tried again Later and managed to do it. Received message asking if we needed help later in the day but had already booked.”

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Posted 1 year ago

“The booking service experience was on the whole very good, although it took a little while to find my way around the website and to distinguish clearly between the types of room and the packages on offer. But once I grasped it, the experience was the best I've had pretty much anywhere so far with the whole thing sorted swiftly and my subsequent slightly clueless email queries were answered in less than two hours.”

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Posted 1 year ago

“Making the booking was quite straightforward but the addition of a £25 booking fee at the end of the transaction was cheeky and unjustified for an automated system.”

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Posted 1 year ago

Thank you for your 4 star review. If we could clarify that the booked fee is not added at the end of the booking process, it is within the total price shown on the package, we include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. It is then broken down on the first page of the booking process with the cost of the package and the booking fee. We do have to charge a small servicing fee to go towards the costs of providing 'with you all the way' service. Country Hotel Breaks is committed to providing the very highest levels of customer service and our team of agents are here for you 7 days a week to assist you. Thank you. Kind regards, Country Hotel Breaks

Posted 1 year ago

“The process of booking was quick and straight forward.”

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Posted 1 year ago

Country Hotel Breaks is rated 4.7 based on 2,266 reviews