Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.86

4.9 Rating 2,485 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

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Cotswold Trading 5 star review on 12th October 2024

Zach Forbes

Cotswold Trading 5 star review on 30th September 2024

David Reade

Cotswold Trading 5 star review on 16th September 2024

Martine Heal

Cotswold Trading 5 star review on 23rd April 2024

Anonymous

Cotswold Trading 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

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“Communication was good, particularly a super quick response to a written query prior to my purchase. I purchased two Robert Welch items for the bathroom and some greetings cards, pleased with the quality of everything. I would use this company again. Thank you !”

Helpful Report

Hi Susan, Thanks for your review. It's great to hear you would shop with us again and I'm glad we were able to help with your query and fulfill your order. Best Wishes Sophie (Cotswold Trading)

“Found a toilet butler I was looking for on Cotswold site at a very competitive price. Item was delivered quickly and was very well packaged”

Helpful Report

Hi Sandra, Thank you for taking the time to leave us a review. I'm pleased to hear you were happy with our pricing and that we were able to deliver the item quickly for you. I hope you will feel encouraged to come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“I ordered a Robert Welch toilet brush/holder and received a Robert Welch toilet roll holder instead. It was packed in a very flimsy outer box which was damaged, but thankfully the item itself was fine. I rang Cotswold Trading to let them know I had received the wrong item and their customer service was fantastic. The correct item was sent out on a 24 hour delivery (this time in really secure packaging), with a prepaid label and a mailing sack (which however was way to small to use) to send the wrong item back. 5 stars for price, speed of delivery and customer service, but only 4 stars awarded due to poor packaging and lack of attention to detail.”

Helpful Report

Hi There, Thank you very much for your feedback. It's great to hear your positive comments on our price, delivery and customer service and thank you for feedback regarding the packaging. Apologies for the sack that was sent by mistake. I'm glad we were able to get the correct item out to you and I hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Speedy efficient service.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you found our service efficient and I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Pleased with oval rug and very speedy delivery”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. I'm glad you're pleased with the rug and that it arrived quickly. I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Always very prompt delivery. Very helpful if contacted and their products are great. I re- visit time and again”

Helpful Report

Hi Josephine, Thank you for your kind review. It's great to hear you're a regular customer of ours! We look forward to you shopping with us again soon. Best Wishes Sophie (Cotswold Trading)

“Fantastic customer service. Deliveries are always amazingly fast especially as I live outside the UK”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you're a customer from outside the UK and I'm glad we were able to get your order to you quickly. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Excellent many thanks will be pleased to buy from you again.”

Helpful Report

Hi Roger, Thank you for taking the time to leave us a review. It's great to hear you're pleased with your order and we look forward to you shopping with us again. Best Wishes Sophie (Cotswold Trading)

“Love the variety of cards you stock for evert occasion”

Helpful Report

Hi There, Thank you for your feedback. It's great to hear your compliments on our card variety. Be sure to check back soon as we have plenty more new designs arriving. Best Wishes Sophie (Cotswold Trading)

“Good selection and prices. Fast delivery.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you were pleased with our selection and delivery and I'm glad the order arrived quickly. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“I couldn't be happier with the items I bought from Cotswold Trading. They arrived in record time and everything was in wonderful condition. I will be ordering again and looking forward to it. Thank you!”

Helpful Report

Hi Ann, Thank you for taking the time to leave us a review. It's great to hear you're happy with your purchases and we look forward to you ordering from us again. Best Wishes Sophie (Cotswold Trading)

“5 stars for Cotswold trading price and speed of delivery. My concerns are the actual item. After a cheap generic pull screw lasted five years, and my second one (£25) as per the photo, from bar craft, lasted 7 years before a particularly stubborn cork bent the fulcrum pin. I decided to purchase a replacement from a well-established brand Vac u Vin. The item feels flimsy, is much lighter, 530g compared to 662g, the gear mechanism is jerky in operation, and the plastic casing is less substantial and feels thin. It doesn't feel as secure gripping a bottle as my previous model, and this isn't helped as the handles and pull lever are slightly shorter and quite slippery. My previous model had a very tactile rubber grip on the handle and pull lever. It's still early days, but I doubt that this will last very long”

Helpful Report

Hi Mark, Thank you for your comments on our service and thank you also for making us aware of your thoughts on the product. I will be taking this up with Vacu Van themselves. If you are unhappy with the quality and have lost faith in the product you are most welcome to return it. I will email you separately with a pre-paid returns label and we can process a full refund for you. Best Wishes Sophie (Cotswold Trading)

“Excellent service, products well packaged with good protection of products . Pricing competitive”

Helpful Report

Hi Joyce, Thank you for your review. It's great to hear your comments on our products and service and we welcome you back to place another order with us in future. Best Wishes Sophie (Cotswold Trading)

“The book arrived well packed, in good condition. What more could you want?”

Helpful Report

Hi Robert, Thank you for your review, it's great to hear you're pleased with the book and its packaging. We welcome you back to shop with us again in future. Best Wishes Sophie (Cotswold Trading)

“Efficient service; rapid delivery of item; competitive pricing; and offers a welcome UK alternative to Amazon.”

Helpful Report

Hi Richard, Thank you for your positive review. It's nice to hear your comments on our service and I hope you will feel encouraged to order from us again. Best Wishes Sophie (Cotswold Trading)

“Great quality coasters. Arrived quickly. Thank you”

Helpful Report

Hi Kim, Thank you for taking the time to leave us a review. I'm glad you're pleased with the coasters and that they arrived quickly. I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Items arrived carefully packaged and as described. Highly recommended.”

Helpful Report

Hi Andy, Thank you for taking the time to leave us a review. It's great to hear you would recommend us and that you're pleased with the order. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Excellent service - Items delivered in less than 24 hours after ordering”

Helpful Report

Hi Michael, Thank you for your review. I'm pleased we were able to get your order out to you quickly and I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Fast Friendly. First class Will be back to them Thankyou”

Helpful Report

Hi Janice, Thank you for taking the time to leave us a review. It's great to hear your comments on our business and we look forward to welcoming you back next time you wish to place an order. Best Wishes Sophie (Cotswold Trading)

“The delivery was very efficient and fast”

Helpful Report

Hi Remedios, Thank you for your 5 star review. It's great to hear the delivery arrived quickly and I hope you will feel encouraged to come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,485 reviews