Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.86

4.9 Rating 2,487 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

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Cotswold Trading 5 star review on 25th February 2025

Karen Hickman

Cotswold Trading 5 star review on 12th October 2024

Zach Forbes

Cotswold Trading 5 star review on 30th September 2024

David Reade

Cotswold Trading 5 star review on 16th September 2024

Martine Heal

Cotswold Trading 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the cards & advent calendar. They arrived in excellent condition and although well packed the packaging was not over the top!! No complaints at all.”

Helpful Report

Hi Gaille, Thank you for leaving us a review. It's great to hear you're pleased with your purchases and I'm glad you found our packaging substantial enough for protection, but not wasteful. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“I purchased 5 Roger la Borde advent pop and slots for my grandchildren. They were a good price, packaged well and arrived within days. Beautiful product and wonderful service. Thank you 😊”

Helpful Report

Hi Elizabeth, Thank you for taking the time to leave us a review. I'm sure your grandchildren will be very pleased with the pop and slot calendars! Thank you for your compliments on our pricing, products and service and we welcome you to place another order with us in the future. Best Wishes Sophie (Cotswold Trading)

“Very pleased with my items Beautiful and unusual advent calendars- my grandchildren will be thrilled . Everything very well wrapped including a birthday card . Would certainly use this company again”

Helpful Report

Hi There, Thank you very much for leaving us a kind review. I'm pleased to hear you are happy with the advent calendars and I'm sure your grandchildren will be just as pleased. Great to hear you will use us again, we look forward to your next order. Best Wishes Sophie (Cotswold Trading)

“Item was in good condition, but an email from Royal Mail gave a very specific date and time for its delivery. I waited in all day (and I'd normally be out on the lovely day it was), but it didn't arrive. I printed the email and took it into the Nottingham sorting office, only to be told I'd just have to wait! A couple of days later there was a card through my door saying that I'd missed the delivery and would need to collect it from the sorting office. Perhaps you should consider not using Royal Mail.”

Helpful Report

Hi Angela, I'm glad everything was okay with the item you purchased from us. It's a shame you had a bad experience with Royal Mail, unfortunately I know these things can happen at this busy shipping time of year, but I fully understand your annoyance. I have emailed you and refunded your postage cost for the trouble it caused you. Best Wishes Sophie (Cotswold Trading)

“Good service thank you”

Helpful Report

Hi Jane, Thank you for taking the time to leave us a review. I'm glad you were pleased with our service and I hope you will come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Excellent product Lavender Muscle Rub,helps my aching muscles and bonus helps me sleep! Very fast delivery service. Will be ordering more soon.”

Helpful Report

Hi Brenda, Thank you for leaving us a review. I'm pleased to hear the Cotswold Lavender Muscle Rub has been working well for you, it is very complimented by a lot of customers. We look forward to your next order, do give us a call if you need anything else. Best Wishes Sophie (Cotswold Trading)

“Goods received in excellent condition and on time. Reliable information provided. It is a pleasure to do business with this company.”

Helpful Report

Hi Barry, Thank you for taking the time to leave us a review. It's lovely to hear that it was a pleasure doing business with us and on behalf of all at Cotswold Trading we welcome you back to order with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Having computer problems between Cotswold Trading and Amazon - I was contacted by Cotswold Trading. I had already received my order. Very polite conversation and problem dealt with efficiently. Thank you Anne Bristow”

Helpful Report

Hi Anne, Thank you for leaving us a review. I'm pleased we were able to contact you regarding the Amazon Pay issue which I'm happy to say has now all been resolved and I thank you for your co-operation. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Excellent service! Everything arrived on time and perfectly packed.”

Helpful Report

Hi Jane, Thank you for taking the time to leave us a review. It's great to hear you were pleased with our service and that your order arrived promptly. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Lovely selection, fast shipping, would love free shipping with a lower minimum spend, it would encourage more purchases :)”

Helpful Report

Hi Diana, Thank you very much for leaving us a review. It's great to hear you're pleased with our product selection and the order arrived promptly. Thank you also for your comment on shipping, unfortunately with the current shipping costs we are unable to lower the minimum spend, but it would certainly be something we would like to look into in the future. Best Wishes Sophie (Cotswold Trading)

“Excellent service with every purchase, friendly and helpful staff with a superb range of goods”

Helpful Report

Hi Anthea, Thank you for leaving us a review. It's so nice to hear your compliments on our staff and I'm glad you're pleased with our product range. Feel free to contact us if you wish to make another purchase or require any assistance. Best Wishes Sophie (Cotswold Trading)

“I ordered an advent calendar, the type you assemble yourself, and paid by Amazon Pay. On reflection, I decided to order two more for the grandsons, directly from the company. When we came to put one of them together, we realised the tabs weren’t long enough to go through the slots, and by glueing and hard work as a pair, we finally set all three up. Not sure if the little advent bits will fit in yet. After all that, the Amazon Pay didn’t go through ( no fault of mine) and so had to pay by phone to the company. The Advent houses look sturdy now, but clients need to be advised that glue will be necessary.”

Helpful Report

Hi Kathryn, Thank you for your review. We take the feedback very seriously and have since been in touch with you regarding the issue you had with assembling the advent calendar. Please feel free to email us if you require anything further. Best Wishes Sophie (Cotswold Trading)

“Good range of products at great prices. Quick delivery on my order too.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. I'm pleased to hear you were happy with our product range and that the order arrived quickly for you. We very much hope you come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Great range of products, sent quickly and very well packed.”

Helpful Report

Hi There, Thank you for your view and feedback. It's great to hear you're pleased with our range of products and our packaging and delivery and I hope you will feel encouraged to order from us again in the future. Best Wishes Sophie (Cotswold Trading)

“Rapid delivery.Quality product.”

Helpful Report

Hi Margaret, Thank you for your review. It's great to hear the order arrived promptly and that you were pleased with the product. We welcome you back to shop with us again soon. Best Wishes Sophie (Cotswold Trading)

“Excellent quality cards, great customer service and speedy delivery. Highly recommended.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear your compliments and that you would recommend us to others. We look forward to your custom again in the future. Best Wishes Sophie (Cotswold Trading)

“Bought a birthday card. It was a beautiful item. Company went to great lengths to get it to me in time for my sister's birthday. Delighted with item & service.”

Helpful Report

Hi Jane, Thank you for leaving us a review. I'm pleased to hear you were happy with the Birthday card and that we were able to get it to you on time. I hope you will feel encouraged to come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Cotswold trading stock a good variety of quality gifts and books ,I am happy with my purchase ,the items are always posted on time and arrive as expected”

Helpful Report

Hi Carol, Thank you for leaving us a review. It's great to see you are a frequent shopper with us and that you're pleased with our products and shipping. We welcome you back to order from us again soon. Best Wishes Sophie (Cotswold Trading)

“Brilliant trader, not only did they offer the cheapest price on the Internet for the Robert Welch double towel rails they also gave me a discount for registering ( now I get offers, lovely) then free postage on top, perfect packaging and super fast delivery, all in all I saved over £41 in total, super company I will definitely use this company again.”

Helpful Report

Hi Helena, Thank you for your review. It's great to hear you registered for our newsletter and received your discount and I'm glad you were able to purchase the Robert Welch pieces. We look forward to you shopping with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Very quick delivery and beautiful items”

Helpful Report

Hi Lucy, Thank you for taking the time to leave us a review. It's great to hear the delivery arrived quickly and that you are pleased with its contents. I hope you will come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,487 reviews