Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.86

4.9 Rating 2,485 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

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Cotswold Trading 5 star review on 12th October 2024

Zach Forbes

Cotswold Trading 5 star review on 30th September 2024

David Reade

Cotswold Trading 5 star review on 16th September 2024

Martine Heal

Cotswold Trading 5 star review on 23rd April 2024

Anonymous

Cotswold Trading 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

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“Very good service, no problems. Gloves were fantastic, thank you”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you're pleased with our service and you liked the product. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“I shop at Cotswold Trading every year for my Christmas Advent Calendar and hopefully a few little holiday treasures. Everything comes to the U.S. So well packaged, and done with care. I wish I could visit in person, I know I would love it! I've looked forward to starting my holiday with them the past 4 years and look forward to doing that many more years ahead. Thank you Cotswold Trading! -R.S. in Seattle”

Helpful Report

Hi Renee, Thank you for taking the time to leave us a positive and detailed review. It's great to hear you return to us every year for advent calendars and that you are a US customer! We hope you will continue to order from us and hopefully one day get to visit us in person. Best Wishes Sophie (Cotswold Trading)

“Great selection and quick shipping to the US!”

Helpful Report

Hi Andrew, Thank you for leaving us a review. It's great to hear you're a US customer and that your order reached you promptly. We hope you will place another order with us in the future. Best Wishes Sophie (Cotswold Trading)

“Wonderful quality and always so reliable”

Helpful Report

Hi Jane, Thank you for taking the time to leave us a review. It's nice to hear you're a return customer and that your recent order was as expected! We look forward to you shopping with us again soon. Best Wishes Sophie (Cotswold Trading)

“excellent.”

Helpful Report

Hi Cherry, Thank you for taking the time to leave us a review. It's great to hear you were pleased with your ordering experience from us and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Excellent fast service”

Helpful Report

Hi Tracey, Thank you for leaving us a review. It's great to hear the order arrived promptly and we welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Great website, lots of choice, easy order and fast delivery. What more could I want.”

Helpful Report

Hi Pauline, Thank you for taking the time to leave us a review. It's lovely to hear your comments on our website, products and order experience and I hope you will feel encouraged to come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Fantastic service. I purchased a set of coasters and placemats which due to the Royal Mail strikes got lost in the post. Customer service was super quick in sending out replacements which thankfully arrived. Wonderful product and they look great on the table. Thanks again!”

Helpful Report

Hi Lauren, Thank you for your positive review. I'm so glad we were able to help and that you were pleased with the items once they arrived. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Excellent choice of gifts for Christmas and very prompt delivery.”

Helpful Report

Hi Rosamund, Thank you for your positive review. It's great to hear your comments on our choice of gifts and I'm glad your order arrived promptly. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Lovely cards, well packed and delayed only by industrial action in Royal Mail”

Helpful Report

Hi Louise, Thank you for your positive review. I'm glad you were pleased with the cards and thank you for your understanding regarding the Royal Mail delays. We welcome you back to order with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Couldn’t ask for better service. I had a query with the size I was ordering, I had a very prompt reply with personal information which was very much appreciated. The order arrived the next day. Extremely friendly and helpful. Will definitely use again. Definitely 5 star”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear we were able to assist with your query and you're pleased with the purchase. Feel free to email or give us a call if you have any other questions or wish to place a new order. Best Wishes Sophie (Cotswold Trading)

“Excellent”

Helpful Report

Hi James, Thank you for taking the time to leave us a review. I'm glad you're pleased with your purchase and we look forward to you shopping with us again in the future. Best Wishes Sophie (Cotswold Trading)

“These beautiful Christmas cards were packed with care and arrived promptly. Thank you, very much appreciated.”

Helpful Report

Hi Elaine, Thank you for your positive review. It's lovely to hear you're pleased with the Christmas cards and that they were well packaged and arrived quickly. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“prompt despatch and delivery”

Helpful Report

Hi Stella, Thank you for taking the time to leave us a review. It's great to hear the despatch and delivery were fast and I hope you're pleased with the order. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Very pleased with the Christmas cards I ordered from Cotswold Trading”

Helpful Report

Hi Diana, Thank you for leaving us a review. It's great to hear you're happy with the cards you ordered and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“There were delivery problems but the staff at Cotswold Trading worked very hard to rectify a situation that was not their fault. A very good customer service team.”

Helpful Report

Hi Trevor, Thank you for your review. I'm so glad we were able to rectify the issue and we thank you once again for your understanding. Please do come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Loved the Santa's and dog sleigh, well made and worth the money.”

Helpful Report

Hi Joanne, Thank you for leaving us a review. It's great to hear you're pleased with the Amica decorations, they're hugely popular and indeed well made. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“It took 2 weeks for my single card to arrive, even with the mail strikes, I was very disappointed as it missed my friends birthday”

Helpful Report

Hi Laura, Thanks for your feedback. I'm sorry you were disappointing by the delivery time frame. Unfortunately, we aren't in control of this, but we accept that it can be frustrating for customers having to wait longer for items over this busy period. From the day of despatch the card arrived in 5 working days to you, it's a shame this missed your friends birthday - I will contact you about reimbursing your postage as compensation. Best Wishes Sophie (Cotswold Trading)

“Very good all round, products, communication, packaging (not excessive!) very good quality!”

Helpful Report

Hi Stella, Thank you for your feedback it's great to hear you were pleased with a number of areas of our service and I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Great service”

Helpful Report

Hi June, Thank you for taking the time to leave us a review. I'm glad you were pleased with our service and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,485 reviews