Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.86

4.9 Rating 2,485 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

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Cotswold Trading 5 star review on 12th October 2024

Zach Forbes

Cotswold Trading 5 star review on 30th September 2024

David Reade

Cotswold Trading 5 star review on 16th September 2024

Martine Heal

Cotswold Trading 5 star review on 23rd April 2024

Anonymous

Cotswold Trading 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

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“Great service Thank you”

Helpful Report

Hi Kay, Thank you for taking the time to leave us a review. It's great you were pleased with our service and I hope you will feel encouraged to come back and shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“I placed an order on-line and one of the items was damaged. I sent an email outlining how disappointed I was and received a reply almost immediately offering to replace the item. I was impressed both by the quality of the items and the fabulous service when a problem occurred! I will definitely purchase from Cotswold Trading - again. A suggestion- simplify your return/ complaint process - you don’t want to lag behind!”

Helpful Report

Hi Cara, Thank you for your in depth review. It's great to hear you were pleased with how we rectified your issue and that you feel encouraged to purchase from us again. Thanks for your suggestion on our returns process we will certainly look to take this into consideration. Best Wishes Sophie (Cotswold Trading)

“My table mats are wonderful and everything I'd hoped for, they arrived quickly and I will revisit this company if needed.”

Helpful Report

Hi Louise, Thank you for taking the time to leave us a review. It's great to hear you're pleased with the tables mats and we look forward to you re-visiting us in future. Best Wishes Sophie (Cotswold Trading)

“Easy to order items and super fast delivery”

Helpful Report

Hi Eric, Thank you for taking the time to leave us a review. I'm glad the order process was easy and that it arrived promptly and we very much hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Great soap. Really quick delivery”

Helpful Report

Hi Jude, Thank you for taking the time to leave us a review. I'm pleased you're happy with your order and that it arrived promptly. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“I love Cotswold Trading. Whenever I'm in Broadway I can't resist visiting the shop and nearly always buy something. This time I had to buy online as I wasn't due to go to Broadway and needed birthday presents - great website to navigate, many beautiful things to buy - lots of inspiration. The parcel arrived quickly and was extremely well packaged. Unfortunately I had received one item which was the wrong thing but this was exchanged quickly and efficiently and postage was refunded. All in all a great shopping experience.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's lovely to hear you're both an in store and online customer. I'm glad we were able to get the order rectified for you and I hope you will shop with us again soon. Best Wishes Sophie (Cotswold Trading)

“Lovely items very pleased very good service”

Helpful Report

Hi There, Many thanks for leaving us a review. It's great to hear you're pleased with the items and our service. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Not had this fitted yet. I bought this to replace one. Measurement is a bit tight so not sure if it will cover holes left by previous rail”

Helpful Report

Hi Winifred, Thanks for your review. If you want to measure up and get an estimate of if the rail will fit or not, then within 28 days you're welcome to return the item for a full refund if it's not the correct fit. Best Wishes Sophie (Cotswold Trading)

“Very competitively priced and excellent service.”

Helpful Report

Hi Samantha, Thank you for taking the time to leave us a review. It's great to hear your comments on our price and service and we welcome you back to shop with us again. Best Wishes Sophie

“Excellent design. Really pleased with quality item.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you're pleased with your order and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“I had been waiting for an item to come back into stock so contacted Customer Services via the website. The response was immediate and very helpful. I subsequently ordered the Pigeon Grey three-pint enamel jug which arrived a few days later in perfect condition. Excellent service and an excellent product.”

Cotswold Trading 5 star review on 24th February 2023

Helpful Report

Hi There, Thank you for leaving us a review and for the lovely image! I'm glad you're pleased with the jug, it looks great in your bathroom. Please do come back and order from us again in future. Best Wishes Sophie (Cotswold Trading)

“Very prompt and efficient service and delivery”

Helpful Report

Hi Christopher, Thank you very much for your review. It's great to hear your compliments on our service and delivery and I hope you will come back and order from us again in future. Best Wishes Sophie (Cotswold Trading)

“I used their online website tp make my purchase which was really easy to use. My items were dispatched immediately (arrived 2 days later) and as they were plates, were packaged really well with recyclable materials. I was really happy with how quick and easy the whole order was and would use Cotswold Trading again.”

Helpful Report

Hi There, Thank you for your review! It's great to hear you will be returning to shop with us again and that your order went smoothly. Best Wishes Sophie (Cotswold Trading)

“Ordered and delivered in just over 24 hours, faultless.”

Helpful Report

Hi Sally, Thank you for taking the time to leave us a review. It's great to hear your order was processed and delivered in good time and I hope you will feel encouraged to shop with us again soon. Best Wishes Sophie (Cotswold Trading)

“Very well packed and speedy delivery excellent”

Helpful Report

Hi Diana, Thanks for your review! Great to hear you were pleased with the the order and it's packaging and delivery time. I hope you will feel encouraged to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Very pleased with price and excellent quality of the item.”

Helpful Report

Hi Zoe, Thank you for your review. I'm glad you're pleased with your purchase and you were happy with our pricing. We welcome you back to shop with us again soon. Best Wishes Sophie (Cotswold Trading)

“I found all aspects of my online purchase excellent;couldn't fault price service and delivery.”

Helpful Report

Hi Gary, Thank you for your review. It's great to hear your comments on our price, service and delivery and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Really beautiful artwork on the tea towel and delivered very promptly!”

Helpful Report

Hi Johanne, Thank you for taking the time to leave us a review. It's great to hear you're pleased with your purchase and that delivery was prompt. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Very good price for an excellent towel rail. The delivery was also speedy. Thank you”

Helpful Report

Hi Jackie, Thank you for your review. I'm glad you're pleased with the product and I hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“When I visited your shop, I bought my sisters the make-up removing cloths for Christmas and they all loved them. I recently ordered two more for a niece and for myself. A representative phoned to explain some colours were only available in plastic packaging and wanted to ensure that this would be acceptable to me before sending. I felt this was excellent customer care as some people may have objected. For me, it didn't matter. The goods arrived quickly and I am very happy with them. Thank you.”

Helpful Report

Hi Marilyn, Thank you for your review. I'm glad you appreciated our attention to detail regarding the face cloths packaging and that you were pleased with the order. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,485 reviews