Cotswold Hotel Breaks Reviews

Name: Cotswold Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.67

4.7 Rating 481 Reviews

93 %

of reviewers recommend Cotswold Hotel Breaks

Company Reviews

Metrics

4.7

Based on 481 reviews

Shipping & Delivery
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Cotswold Hotel Breaks 5 star review on 29th October 2023

Anonymous

Cotswold Hotel Breaks 5 star review on 5th November 2020

Anonymous

Anonymous // 01/01/2019

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“The hotel is in a lovely location with stunning views. The staff are friendly and the food is fantastic. My only negative points are that the hotel room we stayed was in need of some TLC. wallpaper bubbling and carpet flat and worn. The bathroom was in need of a damn good clean , descale and refurbish. Seeing as we were in the bridal suite it was a shame as it had beautiful views. If was a shame that the poor cleaning and maintenance of the rooms let it down as it has so much going for it with good staff,excellent food and location.”

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Posted 5 years ago

“The booking process was very straightforward and the reception team have been super helpful”

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Posted 5 years ago

“Easy website to use and good range of offers”

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Posted 5 years ago

“Easy to use and good selection. Will use again”

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Posted 5 years ago

“Was surprised at how good the offer was and we are looking forward to our stay.”

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Posted 5 years ago

“First time user. After booking it turned out that the hotel of my choice was fully booked. Cotswold Hotel Breaks very kindly offered me alternative accommodation and picked up the increased cost.”

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Posted 5 years ago

“Your service over the phone was very good as you found us a discounted room for the single member of our party of 3. Disappointedly your confirmatory email made no mention of either of the two points which you had to confirm with the hotel before confirming the booking. i.e. few steps to reach one bedroom and evening meal time arranged for 1930hrs. Upon receipt of the confirmatory email I had to phone you again and was then told these two items were arranged. Now looking forward to it!”

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Posted 5 years ago

Dear Mr Kimber Thank you for your review, we're pleased to hear that the service you received met our high standards. Our confirmations have all of our standard inclusions on them- any additional requests would not show. Looking at your reservation we can see that all additional requirements were confirmed with the hotel prior to booking. We hope you have a wonderful stay at Billesley Manor - do let us know if we can assist any further ahead of your trip. With best wishes, Cotswoldhotelbreaks

Posted 5 years ago

“Booking procedure was really easy. The website was very user friendly! Can’t wait for our mini break now”

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Posted 5 years ago

“I was extremely impressed with the quality of service when I telephoned to enquire about making a booking. All my questions were answered knowledgeably and helpfully and, if the hotel break turns out to be as good as the experience with Cotswold Hotel Breaks, we will be delighted.”

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Posted 5 years ago

“Easy to book and great choices available”

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Posted 5 years ago

“Your representative was helpful and knowledgeable and made me feel at ease with the booking, very easy and good experience”

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Posted 5 years ago

“The staff at Cotswold Hotel Breaks were really great. The response to my initial enquiry was prompt, knowledgeable and gave me just the information I needed. I was able to make an informed choice and again the staff were able to secure me a great deal, giving our company exactly what we wanted. Both by email and phone your staff were polite, efficient and understanding, I would definitely use your services again. Many thanks for a great service.”

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Posted 5 years ago

“We had a lovely stay at the Sudbury House. Good chamber. Friendly employees. And a high standard of services.”

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Posted 5 years ago

“Offers were excellent compared to all my other .coms,but of paramount importance to me was the friendly,helpful and ‘Nothing is too much trouble’response of you staff and their warmths and responsiveness over the phone. It was a pleasure dealing with all of them but particularly the lovely ‘Elaine’.”

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Posted 5 years ago

“Great choice of hotels and easy site to navigate around.”

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Posted 5 years ago

“I had two calls from the team in connection with our booking and they were extremely helpful. We are hoping for an enjoyable break.”

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Posted 5 years ago

“Excellent food nice room very good value. Will definitely return.”

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Posted 5 years ago

“Web site so easy to use. Follow up by member of staff more than expected. Thanks.”

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Posted 5 years ago

“Very good website and easy booking process”

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Posted 5 years ago

“Trying to Book a two day break on Line and needed some questions answering before booking so phoned Cotswold Hotel Breaks. Helena was so helpful and sorted all the booking arrangements and now looking forward to a relaxing two days in the Cotswolds.”

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Posted 5 years ago

Cotswold Hotel Breaks is rated 4.7 based on 481 reviews