Cotswold Hotel Breaks Reviews

Name: Cotswold Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.67

4.7 Rating 481 Reviews

93 %

of reviewers recommend Cotswold Hotel Breaks

Company Reviews

Metrics

4.7

Based on 481 reviews

Shipping & Delivery
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Cotswold Hotel Breaks 5 star review on 29th October 2023

Anonymous

Cotswold Hotel Breaks 5 star review on 5th November 2020

Anonymous

Anonymous // 01/01/2019

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“A wide selection of hotels at excellent prices. Even the hotel we booked coukdn't match the offer from Cotswold Hotel Breaks. Booking online was straight forward and the confirmation email quickly followed.”

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Posted 4 years ago

“Easy to book”

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Posted 4 years ago

“Liked the website and hopefully the hotel will be as good as it seems, however I have not received a confirmation of booking email or text, although my email address has obviously been correctly entered as I have received this review request.”

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Posted 4 years ago

Thank you for your feedback. Your booking confirmation was indeed sent to the same email address immediately after your reservation was made and from our end was sent successfully. Some internet providers, particularly Hotmail, can occasionally mark emails as spam which is why on the last page of our booking process we ask you to check your junk folder. Alternatively our reservations team is available by phone or email to provide any assistance. Your confirmation has been sent to you again this evening and a follow-up call will be made to ensure it has been safely received. We do hope you have an enjoyable stay at Hatton Court. Kind regards Offpeakluxury

Posted 4 years ago

“In spite of two cancellations of our booking due to the uncertainty in opening after COVID restrictions being lifted, we were helped in making a final booking including a phone call to make sure everything was ok. Good customer service!”

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Posted 4 years ago

“Easy to use and clear and precise”

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Posted 4 years ago

“Amazing service - called twice to make sure I was getting the best package and options available. Very impressed and will book through you again.”

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Posted 4 years ago

“Excellent booking procedure”

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Posted 4 years ago

“Excellent service would definitely use again and recommend to others.”

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Posted 4 years ago

“Very straightforward to use the website to review rooms, tariffs etc., and make a booking which was promptly confirmed.”

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Posted 5 years ago

“It was easy to use the online booking”

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Posted 5 years ago

“Excellent communication! I had a super live chat with Helena and she was so helpful and informative. Will definitely come to you guys again for our next break! :)”

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Posted 5 years ago

“The Hotel is excellent. Staff very friendly and helpful. Restaurant is stylish and food is delicious (room service also). Rooms are very spacious and recently refurbished, good bed and facilities. Great value for money. We have stayed twice so far and will probably stay again in the not too distance future. Our new favourite place to stay!”

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Posted 5 years ago

“Very good hotel staff excellent”

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Posted 5 years ago

“Very good and attentive service from Victoria. Handled changes to the booking well.”

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Posted 5 years ago

“Very good from the start , great communication with the team , always there to help and fast at replying .”

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Posted 5 years ago

“Very easy to use website and has some excellent offers. Impressed with customer service too when confirming the booking. Will use again”

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Posted 5 years ago

“Great service, good communications. We feel confident that our forthcoming break will be a success. many thanks Jann”

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Posted 5 years ago

“Good prompt customer service”

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Posted 5 years ago

“I struggled with the booking system. It said their was an account already with my email address as I have used you before but could not remember the password so followed the instructions to retrieve my password but it kept taking me to the same page asking for a password. After 5 attempts I used my work email to book and chose a new password which I am sure I will forget again in the future so anticipate the same problem next time I book. Otherwise once in was simple enough.”

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Posted 5 years ago

Dear Caroline, We're sorry to hear that you have had an issue re-setting your password on our site. We have looked into this and will be able to resolve the issue for you, but this will mean changing your password again. Please do contact us, by phone or by email and we will be happy to assist you with this. With best wishes, Cotswold Hotel Breaks

Posted 5 years ago

“Booking process easy. Did not get passed to booking.com to complete. Thank goodness.”

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Posted 5 years ago

Cotswold Hotel Breaks is rated 4.7 based on 481 reviews