Cotswold Hotel Breaks Reviews

Name: Cotswold Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.67

4.7 Rating 481 Reviews

93 %

of reviewers recommend Cotswold Hotel Breaks

Company Reviews

Metrics

4.7

Based on 481 reviews

Shipping & Delivery
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Cotswold Hotel Breaks 5 star review on 29th October 2023

Anonymous

Cotswold Hotel Breaks 5 star review on 5th November 2020

Anonymous

Anonymous // 01/01/2019

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“Clear website,giving good information. When speaking to staff they were both pleasant and knowledgable. Nice to hear a real voice.”

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Posted 5 years ago

“Gave us a very good idea of the type of hotel we were looking for in an area we did not know.”

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Posted 5 years ago

“Looking forward to my stay in July and found Cotswold Hotel Breaks very easy to use. Fantastic offers (cheaper than direct to hotel! ) and loads of information. I couldn't fault it in any way. Top marks!!”

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Posted 5 years ago

“Clear, easy to use website with a good range of hotels and prices. Easy to book and pay, and good communications re order.”

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Posted 5 years ago

“Arrived at hotel. Our booking includes dinner but no availability in the dining room between 6pm and 9.30. ' your travel agent should have booked a time'”

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Posted 5 years ago

Dear Mr Wason, Thank you for your review, although we're sorry to hear that the restaurant at The Lygon Arms was busy on your arrival. Had your reservation been made over the phone we would have enquired about your preferred dining time; as it was made over the internet you received a full confirmation with contact details for the hotel and advice to make a dinner reservation prior to arrival. We hope that you enjoyed the majority of your stay - should you return to us in the future we will be happy to ensure your dining times are discussed with the hotel in advance of your stay. With best wishes, Cotswold Hotel Breaks

Posted 5 years ago

“Easy booking, showing a good variety of hotels with different facilities mentioned which enabled a easy selection to meet our requirements”

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Posted 5 years ago

“Well set-out website, telling you all you could want to know about the offers available”

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Posted 5 years ago

“Your consultant entered incorrect county name when making my booking”

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Posted 5 years ago

“The website was easy to use and booking our chosen hotel was straightforward. We were happy with the price and look forward to staying there later in the year.”

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Posted 5 years ago

“Website was easy to use and had all the information I required to make my booking.”

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Posted 5 years ago

“Very fast clear and efficient service.”

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Posted 5 years ago

“Great quirky hotel, Amazing food”

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Posted 5 years ago

“Booking system OK One minor point- hotel details In my booking said I was entitled to an evening meal worth £48.50. What does this mean? Does it mean a meal normally costing £48.50?”

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Posted 6 years ago

“Phoned in and spoke to very helpful and friendly lady Elaine who explained all the relevant features and terms of the hotel and completed our booking very quickly and efficiently. Excellent service.”

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Posted 6 years ago

“If every company was as professional and efficient as Cotswold Hotel Breaks life would be so much easier. Always a pleasure to book with, friendly and knowledgeable about the hotels, services and pricing.”

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Posted 6 years ago

“Great selection of quality hotels in all price ranges, easy to use and we were able to see details of each of the hotels offers.”

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Posted 6 years ago

“Nothing major, just encountered a few issues. 1. When I contacted the hotel the day after the booking, they had no record of it at first, which caused some confusion for a while. 2. Part of the offer was that the room would be automatically upgraded, but when I asked about that I was told that they could only do this when we turn up on the day - so I'm doubtful this will happen. 3. Even though we booked several weeks before we're due to stay, the spa was virtually entirely booked up - there was one appointment vacancy left in the spa, which meant turning up 4 hours before we're able to check in. The whole point of picking this hotel was to make use of the spa.”

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Posted 6 years ago

Dear Mr Cheatham, Thank you for taking the time to leave your review; we’re sorry to hear if the issues you experienced, which we will do our best to answer. When a reservation is made against live availability, it is still necessary for the hotel staff to input all customer details into their system. As you made your reservation later at night, the reservations team would have already left the hotel so would not have processed your information until the next day. Room upgrades offered subject to availability cannot be guaranteed ahead of check-in, unless a room upgrade has been requested and paid for. Should an Indulgent room be available when you arrive, you will receive an upgrade to this room type. Unfortunately, we do not have access to the Spa calendars of the hotels with which we work, which is why we advise to pre-book any required treatments. We're sorry that there was little availability for your stay; should your dates be flexible and Spa treatments necessary for your stay, please do get in touch and we look into changing your dates. With warmest wishes, Offpeakluxury

Posted 6 years ago

“Kirstie was exceedingly helpful in booking our stay. I can’t recommend her highly enough.”

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Posted 6 years ago

“Well presented offer. Very easy to book online.”

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Posted 6 years ago

“I phoned to make a booking and it was easy as the lady I spoke to was very helpful.”

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Posted 6 years ago

Cotswold Hotel Breaks is rated 4.7 based on 481 reviews