Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT RECEIVED GOODS YET !!”

Helpful Report

“Excellent customer service. Provided by a lovely lady called Tia. A mistake on my order was very quickly corrected. Regular communication from Tia. This was really helpful whilst waiting for my delivery. Would highly recommend this company. Thank you Tia for being so professional & efficient. Mary from Essex x x x”

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“Lead time = next day - Apparently this means sometime in July. I'm confused!!!!”

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“I put an order and after a couple of hours realised one of the lines was wrong. I send an email straight away and they responded by email right after. The order wasn't ready, it wasn't set for delivery or even the paperwork wasn't prepares I trust because it happened around midnight. they send me an invoice for £25+£5VAT for this cancellation. It is disgusting.. Nothing more than rip off.”

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“Still not been told WHEN may picnic table will be delivered.”

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Hi Naomi we have had unprecedented demand for tables and our manufacturers are struggling to give us any lead times. We are so sorry for the delay

“It was easy to find the ideal item for my needs on the website and the ordering was hassle free. The item ordered was delivered promptly. I would recommend Costcutters.”

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“Do not use this company. Delivery never arrived. Blaming courier for loss of parcel but courier were never in contact. Full of ridiculous excuses, gave plenty of time to sort out the order and finally asked for refund. No surprises I’m still waiting for the refund despite all the promises in the world to make sure I would be kept in contact and refund would be sorted. Never again!”

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“Kerry Deckx was the saving grace of my Cost Cutters experience! There were huge issues on my order and delivery and several weeks of confusion and stress. The only thing that made it bearable was Kerry's excellent customer service and care. Kerry went above and beyond to keep me informed and to try and correct all the issues that were beyond her control, she even took the time to call me on her day off to check my delivery had arrived and followed up with me to check I was ok. Thanks so much Kerry - if it wasn't for your acts of kindness this would be a very different review!”

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“Very good wed site, and the prices are very good. Delivery is excellent and if you have a problem the customer service will sort it and let you know that day. I will be using Cost cutters UK again. I had a damaged Go-Pak trolley stand and the driver informed use and he took a photo and took it back and the next day a replacement arrived.”

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“Really pleased with my new Operator chair. Easy to put together, really comfortable & delivered so quickly, so Excellent all round , thank you”

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“Great price, quick delivery and good customer service. I'm rating you as 4* as the boxes turned up damaged (items looked ok though)”

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“Jeanette was very helpful.”

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“Jane helped me so much with my order for my primary school, she made something that was quite a daunting task seem so easy, I just told her my ideas and she got to work putting a quote together, can’t fault them on anything, service, price and attention to detail is well worth the money!!”

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“Janette made the whole transaction from start to end so easy, she showed me value for money and her advice on what would be suitable for my classroom refurb was second to none, thank you!”

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“Becky was amazingly helpful, after trying so many different places I found the service at cost cutters way above the rest, great service, great price and went above and beyond what I asked! 5***** service!”

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“Very efficient at responding to requests for quotes and all aspects of the buying process”

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“Just spent a lot of money ordering some outdoor furniture for my bar and I had the lovely Becky Garbett dealing with my enquiry, from start to finish and she was more than helpful the entire time. Professional and reassuring with every email. I wouldn’t of made the order if it wasn’t for Becky’s quick responses and welcoming nature. Can’t wait to see the furniture at the bar! Thank you!”

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“I would recommend Cost Cutters to others. Great Customer service by Kerry Deck outstanding, very helpful. Highly recommend and great experience”

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“Easy to understand process for quality goods look forward to receiving the goods”

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Cost Cutters UK is rated 4.1 based on 629 reviews