Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not keeping the customer informed about delivery”

Helpful Report

Hello, Thank you for taking the time to leave a review, as your item was only ordered on Wednesday and delivery states 4-6 weeks as per our website, we currently do not have any updates. However, closer to the lead time delivery date we will be able to update you. Kind Regards Customer Services

“Great customer service, the staff were very helpful when I needed to call them for advice. We're really happy with the bench we bought, it's great quality.”

Helpful Report

“Notification of delivery date was poor. Although a delivery date was requested as the building was unoccupied it was not forthcoming. It was fortunate that someone was at the building when the delivery arrived.”

Helpful Report

Hi Adrian, Apologies that you were not completely satisfied with the level of service you received. As we operate business to business, deliveries are made between 9-5 although delivery dates and times can be requested we cannot always guarantee them as we do not hold stock. Thank you for your feedback it is appreciated. Best Wishes, Customer Services

“I made a purchase 16th October showing one item in stock of what I wanted to purchase and waiting a 3-5 day delivery. Now I'm told 1st December delivery when I chased up this order myself, as I have had no correspondence from Cost Cutter itself.”

Helpful Report

Thank you for your review, however as per our website it does state that there is a 6-8 week lead time on this item. From the date your order was placed, delivery in December is correct. We hope your order will arrive sooner, and please feel free to contact us for an update anytime. Delete

“Very efficient and quick way of ordering as a first time customer. Well done”

Helpful Report

Thank you for your review.

“In relation to delivery times, when order placed lead times we’re 3-5 days which is why I placed the order. Received an email the following day advising colour chosen not available and out of stock for 4 weeks, was offered an alternative colour however this was not suitable.”

Helpful Report

I am sorry we didn't have the colour you required and the alternative wasn't suitable but we are still grateful for your kind words and that we where able to notify you right away of the delay.

“Ordered a large order with 4-5 week wait time, came the next week, email updates and great customer service, the product is sold for twice the price elsewhere for the same great quality.”

Helpful Report

Thank you for your review, and I'm glad you got your delivery sooner that expected.

“My school ordered 230 chairs from Costcutters. They were the cheapest sipplier we could find. Kerry and Rachel were excellent and the chairs were delivered yesterday. It couldn't have gone any more smoothly. there was a hiccup with delivery (not their fault) but Kerry kept me informed and chivvied the couriers along regularly. 10/10”

Helpful Report

Thank you Tony for this review and i am glad we where able to make your experience with ourselves smooth in the end and for the kind comments about our staff its is greatly appreciated.

“This was my first time on this website and I love it! Excellent products and customer service. Highly recommend.”

Helpful Report

“Good product but delivery was weeks after advertised. Customer service was good and informed us of this.”

Helpful Report

“Quick and easy to order, fast delivery and good quality product”

Helpful Report

“Said my item was no longer available but is still on there website at 4×the price.still waiting for my refund and still no reply to numerous emails I have sent.”

Helpful Report

Thank you for your feedback, I can confirm the original item was shipped into the UK, however with all the problems the country is experiencing with containers we haven't been able to get stock from the container. To rectify this issue we have been able to source another manufacturer to supply this product based in the UK. Due to supply and demand, the product is slightly more expensive and now has a Delivery lead time of 3-4 weeks. As a business, we are working very hard to keep up with all the changes going on due to supply and demand and container shipments not coming into the country and trying to communicate any changes to our customers. We would like to apologise for the inconvenience this has caused.

“Thank you for quick and efficient service”

Helpful Report

Thank you for the review and I'm glad you happy with your product and service.

“We ordered 2 barstools in TEAL and received them in dark green. So far, Cost Cutters have told us that if items are returned a “re-stocking” fee will apply, but we are still waiting (3 days) for an answer from your “customer services “ as to how much that fee is. Will never use this company again.”

Helpful Report

Thank you for your review and i am sorry that you are not happy with your product, i have check the email trail and i can see that we have been In touch with you since the 16th September and we did advise that we needed to email the supplier and get the return charges confirmed. Like most furniture that is returned you will receive a charge as they are large items and as the item wasn't faulty it just wasn't the shade your required we can not claim costs back from the carriers, it is always worth checking the refund/ returns policy's when ordering large items.

“I was not told i would have to wait untill a week before christmas before i recieved my order, not happy.”

Helpful Report

Hello Ralph, Unfortunately the item you ordered is on a longer lead time due to the manufacturer having difficulties sourcing materials because of the current situation, it has caused delays and a back log of orders. However we have not stated a lead time on our website and asked customers to contact us for this information to try and manage the expectations. We understand if you are unable to wait and can offer you a refund if you wish. Kind Regards, Customer Services Team

“chairs arrived today they look amazing in our nursery brilliant service as we weren't expecting them until next week THANK YOU”

Helpful Report

Thank you for taking the time to leave a positive review and we are so pleased you are happy with your order.

“I placed an order over a week ago, not received my purchase yet, not even had a date for delivery, very disappointed”

Helpful Report

Hello Vanessa, Apologies for the delay with your order. I can confirm that we have requested an update regarding the delivery of your item and I will keep you updated via email. Again we do sincerely apologise for the delay in you receiving your order. Thanks, Customer Services Team

“I was very impressed with Ms Becky Garbett's people's skills, she was very helpful from the outset right through to delivery. Ms Garbett pulled out all the stops to ensure that this order was perfected, she returned calls, called back when she said she would and responded to emails promptly. Ms Garbett took the stress out of a time of the essence situation. If we ever need to order more chairs in the future I will certainly contact Costcutters again.”

Helpful Report

“Arrived on time and well pacakaged”

Helpful Report

“I was pleased with the products I received. There was a hitch with one item, but when I raised this with the customer service team they were polite and understanding in their approach. They responded the same day and resolved the issue efficiently and to my satisfaction. In times where online ordering is an unknown in terms of understanding who you're dealing with, it is immensely reassuring to know there is a human team there to help if you need them. I was really pleased with the service I received, specifically from Tia, and how they handled my queries. Much appreciated.”

Helpful Report

Cost Cutters UK is rated 4.1 based on 629 reviews