Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

Write Your review

Tell us how Cost Cutters UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Automatic check out wasn't possible because of delivery charge. There were delays in anyone getting back to me so I had to do all the chasing but once Alison Bardsley from Customer Services got on the case, everything went well. Staff were polite and helpful. Well done!!”

Helpful Report

Thank you so much for your 4 star rating of Cost Cutters UK, Alexandra! We are delighted to hear that we managed to resolve your issues and you were satisfied with the staff's politeness and helpfulness. And we apologise for the inability to perform an automatic checkout due to the delivery charge and for the delays in anyone getting back to you. We are really glad that Alison Bardsley from Customer Services were able to intervene and make sure that your experience ended on a positive note. Once again, thank you for your kind words!

“Really good quality filing cabinets & a very quick delivery time. Very pleased :-)”

Helpful Report

Thank you so much for your 5 star rating of Cost Cutters UK! We are so pleased to hear that you were happy with the quality of the filing cabinets and the quick delivery. We truly appreciate it!

“It (Frameless grey pin board) arrived today and looks good. Pleased at the painless transaction. Thank you. PS I never got a delivery date so the item arrived before it was due. :-)”

Helpful Report

Thank you so much Rex for the wonderful 5 star review of Cost Cutters UK! We are thrilled that the Frameless Grey Pin Board arrived before its due date and that you were pleased with the transaction. Your kind words mean a lot to us and we really appreciate the feedback. Thank you again!

“I have asked a few questions about the item to buy and they have been very helpful.”

Helpful Report

Thank you for taking the time to leave a review and for purchasing one of Skid Base lab chairs, we are glad you found our team helpful.

“Excellent customer service”

Helpful Report

Thank you for taking the time to leave a review and we hope you enjoy the Sensory item.

“I'm very disappointed with this company as you make a lost as a customer. if on cancelling an order even before the 24hr hour they charge. Where ther should be a cooling of period to change your mind with out incurring charges & non receiving of goods.”

Helpful Report

Thank you very much for taking the time to share your experience with Cost Cutters UK. We are very sorry to hear that you are disappointed with our company. It does say in our terms and conditions that all cancellations must be made within 24hrs of purchasing. This is due to items being dispatched next day etc this will incur charges of redelivery and restocking fees. Apologies again for the inconvenience.

“Very efficient and personal service. Super responsive!”

Helpful Report

Thank you for the review and we are glad you are happy with the service you have received. We hope you enjoy the Bench you purchased. Many thanks Customer Service Team

“Found my purchase details so easily on the website, and the process of following it through to buying what I wanted effortless. Then the information concerning delivery was accurate and straightforward. Couldn’t fault anything.”

Helpful Report

Thank you for the taking the time to leave us this review John and for the order of the Noticeboards. Kind regards The Customer Service Team

“Only just ordered so will give review when i get the products”

Helpful Report

Thank you for your five star rating of Cost Cutters UK! We appreciate your support and enthusiasm. We look forward to hearing your feedback once you receive your products.

“Efficient and speedy delivery”

Helpful Report

“Three large parcels - flatpack, left on the path in the rain. No notification of neaby delivery time. No one knocked at the door. I didn't sign for them. I didn't realise that it was flatpack (small wording on the website) Refund offered is only 2/3 of price paid.”

Helpful Report

Hello, Apologies that the delivery was left outside, deliveries are made directly from our supplier and not handled by us, I have passed your comments onto the relevant company. The description states 'Supplied flat pack for easy storage and simple assembly'. With reference to the refund, the deduction that I emailed you covers the collection and restocking fees from our supplier. These are in the Terms and Conditions.

“Excellent service,fast and efficient”

Helpful Report

Thank you for your review.

“Easy to order, quick confirmation and delivery date.”

Helpful Report

Thank you for your review.

“ITEM NOT YET DELIVERED THREE ATTEMPTS TO GET AN UPDATE ON WHEN IT WILL BE AND NO ONE HAS CALLED BACK.”

Helpful Report

Thank you for your review, delivery was as per our web site on 5-7 days and was signed for by Mary, if you ever need an update please contact us on 0333 344 3370 or email customerservices@cotcuttersuk.com and we will be happy to provide a update our office hours are 09.00am- 5pm. I hope this helps.

“The order I placed said it would be delivered in 3 to 5 working days and I have not yet heard whether my order has been dispatched or when it will arrive.”

Helpful Report

“One of the worst companies I genuinely have ever used! They take my money then say they haven't received it! Confirmed with my bank the money has gone out. Shop elsewhere!. This is a scam and a fraudulent company. In touch with the police”

Helpful Report

Hi Ahshan, We can only see you have requested a quotation on 07/09/2023, i have spoken to your account manager and can confirm you did not want to place your order until the items were in stock. Isabelle has tried to call you on several occasions but has been unable to speak to anyone. After looking at our bank transactions you have not tried to make payment. If you would like to call into the office and speak to a member of staff, they can help you. We are open Monday - Friday 0900-1700 Thank you Customer Service

“Delivered next day and everything was perfect. Thank you”

Helpful Report

“The website is user-friendly with no fuss or hassle following ordering.”

Helpful Report

“Prompt delivery and good quality”

Helpful Report

“The Captcha didn't load when myself or others tried to order by credit card causing an error so we could not pay this way, and using the proforma option delayed our order by a few days”

Helpful Report

Cost Cutters UK is rated 4.1 based on 629 reviews