Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The audacity of this company! ordered an in-stock item on the 20th December, told it would be with me the first week of Jan, did not arrive by Thursday so called them to see if it was coming Friday, was told it would be with me the 3rd week of Jan due to stock issues (turns out it was not in stock after all). did not arrive by Thursday so called them to see if it was coming Friday, was then told that there are 3-types of status for delivery date confidence and that the order is now "confirmed" for delivery this week, it is now Thursday of the 4th Week of Jan, I have just called the company and they are telling me it will not be with me now till next week... I have just canceled my order.”

Helpful Report

Thank you for your feedback, I would firstly like to apologise that you feel you have been misled, your order was placed on the 20th December and the manufacturer had closed for Christmas so as far as we could tell the item would be available for delivery in the new year, as our website stated. "orders would not be processed until our return in January". I believe your delivery was due the 17th of January and it was moved to the week commencing the 24th, however, we did chase and keep you updated so that you were aware of the changes as we were. Unfortunately, delays are out of our control and we do our best to keep our customers up to date on our orders. We are always only a phone call or email away to help at any time. Apologies again for the inconvenience caused. Kind Regards, The Customer Service Team

“Very good ordering service and great customer service when I had to correct a detail in my address. Not had the goods yet so can't comment”

Helpful Report

Thank you for taking the time to leave a possible review, I can also confirm your delivery will be with you by Friday this week. Many thanks Customer Services

“Good quality, good service”

Helpful Report

Thank you for taking the time to leave us a review of our services. Many thanks Customer Services

“Fantastic service just products take a long time to be delivered I haven't received yet”

Helpful Report

“The item was showing in stock, I ordered it as a Christmas present and then received an e-mail saying it was out of stock and delivery would be 3rd Jan. Still not received. Not happy.”

Helpful Report

Good Afternoon, I am sorry for this inconvenience, however, I have checked with the manufacturer and your item is in stock and will be with you on Thursday. Due to the backlog of deliveries, it was due in January but I have brought this forward. We do recommend if an item is needed by a specific date then you let us know so we can ensure you receive the item when expected. I hope this has helped and you have a lovely Christmas Kind Regards Customer Service Team

“Very quick and efficient”

Helpful Report

“Not had goods yet also not given eta time?”

Helpful Report

Thank you for the review your delivery is as per our web site is 2-4 weeks and with the Christmas shut down they should be with you for around the 17th January. I hope this help. Customer Services

“Very robust table ideal for I wanted”

Helpful Report

Thank you for your review and we are glad you are happy with your purchase.

“good communication compatible prices”

Helpful Report

Thank you for taking the time to leave a positive review.

“Haven’t received the order yet, e-mailed twice and no response.”

Helpful Report

I have received your email this morning, and as per the website the item you ordered on the 30th of November is on a 6 week lead time, however, due to the Christmas shut down with the manufacturers I won't be able to confirm your delivery date till the new year. You are always welcome to give us a call at customer services and we will endover to do our best to help and answer any questions you have.

“Staff should be provided with clearer information on delivery dates”

Helpful Report

Thank you for your comments and apologies if you have had your delivery date changed we are working closely with the manufacturers and chasing daily for updates and we are trying to keep everyone as up to date as possible.

“The item we ordered was damaged and had a missing section. Looked like it was a returned item as it had an sticker on it with someone’s writing. Very disappointing.”

Helpful Report

Please can you send this issue over to customer services as this is the first time we are aware that you have an issue and we will have this item collected and replaced for you. Apologies for the inconvenience. Customer Services

“Each member of staff I spoke to at Cost Cutters was extremely polite and couldn’t have done more to help me with my order. Real old fashioned customer service!”

Helpful Report

Thank you for your kind words, they are truly appreciated. Many thanks Customer Services

“Not received unit yet but website is easy to use and response was quick.”

Helpful Report

Thank you for your review and your order. Many thanks Customer Services.

“Ordered 3 weeks ago and haven’t received or heard anything from anyone”

Helpful Report

Thank you for your comments I can confirm your order was placed on the 9th November and as per our website this item is on a 2-4 week lead time, however, I can confirm it has already been dispatched and will be with you by Monday. Kind regards Customer Services

“Phoned for advice on ordering, spoke to a very helpful lady. Order can quickly and I was notified by courier when this would arrive.”

Helpful Report

Thank you for your positive review, I am glad we have been able to help. Many thanks Customer Services

“We were very impressed with the service and speed in processing our order especially in these difficult times when many are struggling to meet order requirements. Pleased with our purchase and would definitely use again in the future if the need arises. Thank you.”

Helpful Report

Thank you for your review, and positive comments in such difficult and trying times with deliveries. Many thanks Customer Service Team

“Beautiful bookshelf”

Helpful Report

Thank you for your review and we are pleased you are happy with your purchase. Regards Customer Services

“I ordered a play shed on 7th July and started to be concerned when it still hadn't arrived in September - I was given so many different delivery dates which didn't transpire and I asked for my money back but was told I would have to either refuse the delivery or return the item instead. However, I finally had a call yesterday to arrange delivery and have refused it - appalling service and appalling customer liaison.”

Helpful Report

Good Afternoon, Thank you for your feedback, we sincerely apologise for the service you have received. The date changes are completely out of our control, this is due to supply and demand. We are trying our best to keep customers informed of any changes that may occur. However, in this instance, we have been misinformed and let down by our manufacturer about the dates changing all the time. This issue will be looked into internally and a new process put in place to ensure this does not happen again. Once again we do sincerely apologise for this inconvenience and can confirm a full refund will be given. Kind Regards Customer Service Team.

“Lady - Kerry Deck - went out of her way to help with bench ordered for 80th birthday present-she gave a very good impression of your company The delivery is planned for week commencing 13/12/21 so I am unable to comment on next section”

Helpful Report

Thank you for your kind words about our staff member and i believe Kerry is monitoring this for you.

Cost Cutters UK is rated 4.1 based on 629 reviews